Homeownership Coordinator
Peabody Trust
London, UK
Published 1 week ago
Housing / Neighbourhood management
As a Homeownership Coordinator, you'll be the first point of contact within the Homeownership Team, providing information and timely responses to customer queries. With a focus on ensuring that Freeholders, Leaseholders, and Shared Owners receive the highest quality service, you will play a crucial role in supporting residents, working with internal and external stakeholders, and helping the team meet its objectives.
In this role, you will respond to resident queries, providing accurate and prompt information, while also assigning cases to the appropriate Homeownership Property Managers or Regional Homeownership Managers. You will support the team in achieving results for our customers, query irregularities in scheduled payments to ensure value for money for homeowners, and assist in resolving complex queries and complaints from homeowners, working toward successful outcomes for both Peabody and the resident. You will need to be in the office for two days a week, one at our Westminster Bridge Road location and the other at a Peabody office of your choice.
You have professional experience in a homeownership environment, able to manage customer enquiries and handle complex queries. You are resilient, have excellent communication skills, and are familiar with purchase order processes. Additionally, you possess strong IT skills, multitasking abilities, and proven data management experience.
If you are proactive, have great attention to detail, and are passionate about delivering excellent service to residents, this role is perfect for you.
About Peabody:
Peabody is one of the oldest not-for-profit housing associations in the UK, managing over 107,000 homes and serving approximately 220,000 residents. We are committed to helping people flourish, improving housing quality, and promoting economic inclusion. We also prioritize sustainability with retrofitting projects to make thousands of homes more energy efficient.
Here are just a few of the benefits of working at Peabody:
If you have any questions about this role, please email Talent Specialist, Victoria at victoria.wilson1@peabody.org.uk
Interviews will be taking place week commencing 23rd September 2024
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.
In this role, you will respond to resident queries, providing accurate and prompt information, while also assigning cases to the appropriate Homeownership Property Managers or Regional Homeownership Managers. You will support the team in achieving results for our customers, query irregularities in scheduled payments to ensure value for money for homeowners, and assist in resolving complex queries and complaints from homeowners, working toward successful outcomes for both Peabody and the resident. You will need to be in the office for two days a week, one at our Westminster Bridge Road location and the other at a Peabody office of your choice.
You have professional experience in a homeownership environment, able to manage customer enquiries and handle complex queries. You are resilient, have excellent communication skills, and are familiar with purchase order processes. Additionally, you possess strong IT skills, multitasking abilities, and proven data management experience.
If you are proactive, have great attention to detail, and are passionate about delivering excellent service to residents, this role is perfect for you.
About Peabody:
Peabody is one of the oldest not-for-profit housing associations in the UK, managing over 107,000 homes and serving approximately 220,000 residents. We are committed to helping people flourish, improving housing quality, and promoting economic inclusion. We also prioritize sustainability with retrofitting projects to make thousands of homes more energy efficient.
Here are just a few of the benefits of working at Peabody:
- 30 days' annual holiday, plus bank holidays
- two additional paid volunteering days each year
- flexible benefits scheme, including family friendly benefits and access to a discount portal
- 4 x salary life assurance
- up to 10% pension contribution
If you have any questions about this role, please email Talent Specialist, Victoria at victoria.wilson1@peabody.org.uk
Interviews will be taking place week commencing 23rd September 2024
PLEASE NOTE: As an employer, Peabody does not provide sponsorship as a licenced UK employer.