Homeownership Officer

We have a new vacancy with a housing partnership based West of London for a Homeowner Advisor on a fixed term contract for 12 months (maternity cover) paying ££34,994 per annum.

As part of our Homeowner team, you’ll use your technical knowledge to manage complex queries and cases quickly and brilliantly, consistently delivering a fantastic experience to support our homeowners so we deliver first class service for every project, home and customer, every time.

In the role you will

* Investigate and resolve lease-related queries quickly and accurately.
* Ensure observations are responded to as part of the section 20 consultation process.
* Work with solicitors to find solutions to complex cases.
* Carry out estate visits to support homeowner customers with enquiries and issues.
* Work collaboratively with colleagues across the business to make sure queries are resolved effectively.
* Contribute to the team management of our portfolio of properties with managing agents.
* Ensure prompt arrears recovery by proactively managing the accounts of our leaseholders and shared owners
* Use CRM to manage cases and resolve queries effectively.
* Work collaboratively with the finance team to support service charge management and recovery.
* Support shared owners by managing resales and staircasing transactions, being an expert in this field.
* Be brilliant at the basics, knowing your role, your systems, your service and your customers inside out.
* Remain curious to bring fantastic new ideas to your role which stretch you and improve the customer experience.

Essential Experience required

* Housing and leasehold management and shared ownership properties.
* Dealing with the section 20 consultation process.
* Supporting homeowners with enfranchisements, deeds of variation, lease extensions, service charge recovery and leasehold legal disputes & resolutions.

Desirable

* Experience of First Tier Tribunal hearings and other legal casework.
* A proven track record of delivering excellent customer service with a ‘customer first’ approach.
* Experience of managing leasehold arrears