About Maslow's
Maslow's is a collection of thoughtfully designed members' houses that seamlessly blend work and wellbeing. Inspired by Maslow's hierarchy of needs, our spaces support both professional ambition and personal fulfilment, bringing together private offices, shared workspaces, wellbeing studios, and a vibrant programme of cultural events.
Our members are founders, investors, consultants, creatives, and leaders who value environments that elevate both their work and their lives. They choose Maslow's because it offers more than a workspace - it offers belonging, productivity, and a setting where ambition and wellbeing coexist.
Spread across six thoughtfully designed floors, 1 Warwick offers a range of private and shared workspaces in the heart of Soho that feel calm and intuitively welcoming.
Role Overview
The House Manager plays a pivotal leadership role within 1 Warwick, acting as a custodian of the member experience across the entire House. This role is responsible for the smooth daily operation and elevated delivery of all member touchpoints - from arrival at reception through to the member lounges, bar, event spaces and cultural programming.
Working closely with the Member Experience Manager, House Coordinators, and the Events & House F&B teams, and reporting into the Group General Manager, the House Manager ensures all operational and service standards are consistently met and delivered in line with Maslow's values and brand operating standards.
Key Responsibilities
Leadership
Daily operational control of the House including health and safety and licensing compliance responsibilities.
Provide daily leadership, guidance and support across front-of-house departments to ensure service excellence.
Member Experience
Oversee the full, member journey and daily operations within the Members' Lounge, Lounge Bar, and other member areas.
Champion the highest levels of service and hospitality, ensuring all interactions reflect Maslow's values of Care, Curiosity and Commitment.
Collaborate with the Member Experience Manager to respond to member feedback, resolve issues swiftly, and continually improve touchpoints.
Operational Delivery
Ensure all operational procedures, SOPs and service standards are executed and embedded across member-facing teams.
Maintain presentation, cleanliness, and functionality of all member areas in collaboration with facilities, housekeeping and Events F&B.
Ensure a seamless handover between departments to create a joined-up and welcoming experience.
Programming & Events Support
Partner with the Events and Programming teams to support smooth delivery of the cultural and social calendar.
Oversee the operational delivery of in-house events, talks and workshops, ensuring coordination between service, events and facilities teams.
Reception & Front Desk Oversight
Manage and mentor the Reception team to ensure warm, professional and efficient service.
Oversee check-ins, guest management and access control protocols in line with member privacy and brand standards.
F&B Coordination
Support the delivery of food and beverage service in the Members' Lounge and Bar in partnership with the F&B Supervisor and Kitchen Team.
Ensure floor teams are briefed, supported and aligned with service rhythms and standards.
Skills & Experience
Previous experience in a premium hospitality or private members' club environment
Proven leadership in operations, front-of-house or guest services
Deep understanding of luxury service and what creates an elevated guest experience
Experience managing and training teams, with strong attention to detail
Excellent communication, time management and organisational skills
Calm under pressure and solution-focused in fast-paced environments
Knowledge of hospitality systems (e.g., SevenRooms, Tevalis, Nexudus) is a plus
Our Commitment to You
A supportive, ambitious and values-led environment
A team that celebrates individuality and growth
Opportunities for career development and internal progression
Staff meals, wellness programming, Employee discounts, and more
*Please note that we do not hold a Visa Sponsorship Certificate
Maslow's is a collection of thoughtfully designed members' houses that seamlessly blend work and wellbeing. Inspired by Maslow's hierarchy of needs, our spaces support both professional ambition and personal fulfilment, bringing together private offices, shared workspaces, wellbeing studios, and a vibrant programme of cultural events.
Our members are founders, investors, consultants, creatives, and leaders who value environments that elevate both their work and their lives. They choose Maslow's because it offers more than a workspace - it offers belonging, productivity, and a setting where ambition and wellbeing coexist.
Spread across six thoughtfully designed floors, 1 Warwick offers a range of private and shared workspaces in the heart of Soho that feel calm and intuitively welcoming.
Role Overview
The House Manager plays a pivotal leadership role within 1 Warwick, acting as a custodian of the member experience across the entire House. This role is responsible for the smooth daily operation and elevated delivery of all member touchpoints - from arrival at reception through to the member lounges, bar, event spaces and cultural programming.
Working closely with the Member Experience Manager, House Coordinators, and the Events & House F&B teams, and reporting into the Group General Manager, the House Manager ensures all operational and service standards are consistently met and delivered in line with Maslow's values and brand operating standards.
Key Responsibilities
Leadership
Daily operational control of the House including health and safety and licensing compliance responsibilities.
Provide daily leadership, guidance and support across front-of-house departments to ensure service excellence.
Member Experience
Oversee the full, member journey and daily operations within the Members' Lounge, Lounge Bar, and other member areas.
Champion the highest levels of service and hospitality, ensuring all interactions reflect Maslow's values of Care, Curiosity and Commitment.
Collaborate with the Member Experience Manager to respond to member feedback, resolve issues swiftly, and continually improve touchpoints.
Operational Delivery
Ensure all operational procedures, SOPs and service standards are executed and embedded across member-facing teams.
Maintain presentation, cleanliness, and functionality of all member areas in collaboration with facilities, housekeeping and Events F&B.
Ensure a seamless handover between departments to create a joined-up and welcoming experience.
Programming & Events Support
Partner with the Events and Programming teams to support smooth delivery of the cultural and social calendar.
Oversee the operational delivery of in-house events, talks and workshops, ensuring coordination between service, events and facilities teams.
Reception & Front Desk Oversight
Manage and mentor the Reception team to ensure warm, professional and efficient service.
Oversee check-ins, guest management and access control protocols in line with member privacy and brand standards.
F&B Coordination
Support the delivery of food and beverage service in the Members' Lounge and Bar in partnership with the F&B Supervisor and Kitchen Team.
Ensure floor teams are briefed, supported and aligned with service rhythms and standards.
Skills & Experience
Previous experience in a premium hospitality or private members' club environment
Proven leadership in operations, front-of-house or guest services
Deep understanding of luxury service and what creates an elevated guest experience
Experience managing and training teams, with strong attention to detail
Excellent communication, time management and organisational skills
Calm under pressure and solution-focused in fast-paced environments
Knowledge of hospitality systems (e.g., SevenRooms, Tevalis, Nexudus) is a plus
Our Commitment to You
A supportive, ambitious and values-led environment
A team that celebrates individuality and growth
Opportunities for career development and internal progression
Staff meals, wellness programming, Employee discounts, and more
*Please note that we do not hold a Visa Sponsorship Certificate