House Manager

Job Description

Company Overview:

Knotel is a pioneering flexible workspace provider, redefining how businesses approach workspaces and real estate. With a commitment to service and tailored solutions, we are at the forefront of the future of work. Our Work Clubs combine dynamic environments, hospitality, cutting-edge technology, and a collaborative ethos to create unique spaces that provide for all sessions in your working day.

In 2023 we grew the Old Sessions House Workclub into the workspace of choice for London businesses looking for a space that makes them stand out. Offering a Workclub during the week which supports businesses and their employees, and a high-end event space in the evenings and weekends, we maximize the yield of the 22,000 sqft Old Sessions House in Clerkenwell.

Responsibilities

Position Overview:

We are seeking an experienced and dynamic House Manager to lead our Front of House team at Knotel Old Sessions House. The successful candidate will be responsible for overseeing the day-to-day operations of the House, ensuring exceptional member experience, and creating a welcoming atmosphere for all members and guests. This role requires strong leadership skills, excellent organizational abilities, and a passion for delivering the highest level of service.

• Lead, train, and manage the front of house team to ensure a high standard of member experience and professionalism.
• Oversee the reception area, ensuring it is consistently clean, organized, and well-maintained.
• Develop and implement procedures and policies to improve the efficiency and effectiveness of the front of house operations.
• Handle escalated member and visitor inquiries and complaints, providing solutions in a timely and effective manner.
• Coordinate with other departments to ensure smooth communication and collaboration, especially concerning member needs and House operations.
• Manage staff shifts, ensuring adequate coverage during all operating hours.
• Monitor and manage inventory of office supplies, ensuring necessary items are stocked and ordered as needed.
• Prepare and maintain reports on front of house activities, member feedback, and operational efficiency.
• Conduct regular team meetings and training sessions to keep the front of house team informed and motivated.
• Support with the execution of events, ensuring all logistical details are handled.
• Maintain up-to-date knowledge of Knotel's services, offerings, and events to effectively assist members and guests.
• Perform other duties as assigned to support the overall success of the House.

Qualifications:

• Proven experience in a front of house management or supervisory role, preferably in a high-end office or hospitality environment.
• Excellent leadership and team management skills, with the ability to motivate and develop staff.
• Strong organizational and multitasking abilities, with a keen eye for detail.
• Exceptional customer service and communication skills, both written and verbal.
• Proficiency in Microsoft Office Suite and comfortable with technology.
• Professional appearance and demeanor, with a positive and proactive attitude.
• Ability to handle high-pressure situations and resolve conflicts effectively.
• Flexibility to adapt to changing priorities and work environments.

Benefits:

• Competitive salary
• Comprehensive benefits package that supports your finacial, physical and mental wellbeing.
• Opportunities for professional growth and development.
• A dynamic and collaborative work environment.
• Access to networking events and industry-related activities.
• The chance to be part of a vibrant and innovative company.