Job Title: Services Administrator
We are seeking a motivated and customer-focused Services Administrator to join a Tenancy Services team within a Housing Association, providing high-quality front-line support to residents and the wider community. This is an office based role which is a temporary contract for a 3 month period and will start ASAP.
About the Role
You will play a key role in delivering responsive housing management services, ensuring excellent customer care, accurate record-keeping, and effective administrative support across tenancy services, allocations, repairs, rent collection, and tenancy sustainment.
This is a varied front-line role involving direct contact with customers via telephone, email, and in person, as well as supporting wider team operations and service delivery.
Key Responsibilities
You will be:
We are seeking a motivated and customer-focused Services Administrator to join a Tenancy Services team within a Housing Association, providing high-quality front-line support to residents and the wider community. This is an office based role which is a temporary contract for a 3 month period and will start ASAP.
About the Role
You will play a key role in delivering responsive housing management services, ensuring excellent customer care, accurate record-keeping, and effective administrative support across tenancy services, allocations, repairs, rent collection, and tenancy sustainment.
This is a varied front-line role involving direct contact with customers via telephone, email, and in person, as well as supporting wider team operations and service delivery.
Key Responsibilities
- Respond to customer enquiries across housing management services including allocations, voids, repairs, and tenancy sustainment
- Provide accurate advice, guidance, and support to residents and partner agencies
- Maintain and update both manual and digital records and systems
- Support housing processes including mutual exchange, rent monitoring, and tenancy compliance
- Assist with complaints handling through prompt and effective service resolution
- Carry out reception duties including welcoming visitors, managing diaries, mail, and health & safety checks
- Arrange and support house visits and viewings
- Assist with reporting, statistics, newsletters, and tenant communications
- Support tenancy sustainment and community initiatives
You will be:
- Customer-focused with strong communication skills
- Have experience working within Social Housing
- Organised, reliable, and able to prioritise workload effectively
- Comfortable working as part of a team and independently
- Proficient in Microsoft Office (Word, Excel, Outlook, PowerPoint)
- Professional, adaptable, and committed to high service standards