Housing Advisor
Wythenshawe Community Housing Group
Wythenshawe, Manchester, UK
Published today
Full Time
The Vacancy
As part of an exciting expansion within our Housing Department, we're looking for a dedicated and customer-focused Housing Advisor to join the team at Wythenshawe Community Housing Group (WCHG) - The successful candidate is expected to join us in January 2026.
This new role reflects our ongoing investment in delivering excellent housing services for our residents across Wythenshawe. We'll also be advertising a number of other roles within the department - so if this opportunity isn't quite right for you, there may be another that's a perfect fit!
About the Role
As a Housing Advisor, you'll be the friendly and professional first point of contact for customers - whether that's in person, over the phone, or online. You'll provide advice and support on a wide range of housing enquiries, helping residents access the right services quickly and effectively.
You'll also play an important role behind the scenes, providing administrative support to the Housing Services teams and helping ensure our systems, communications and records are always up to date and accurate.
This is a great opportunity for someone who enjoys helping people, thrives in a busy environment, and wants to be part of a values-led organisation making a real difference in the community.
What You'll Be Doing
Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!
Why join us?
As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.
Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
Awarded 'Investors in People' Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues.
Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.
Benefits
Flexible Working
Real Living Wage
Westfield Health
Training and Development
Recognition and Reward
Volunteering within the local community
As part of an exciting expansion within our Housing Department, we're looking for a dedicated and customer-focused Housing Advisor to join the team at Wythenshawe Community Housing Group (WCHG) - The successful candidate is expected to join us in January 2026.
This new role reflects our ongoing investment in delivering excellent housing services for our residents across Wythenshawe. We'll also be advertising a number of other roles within the department - so if this opportunity isn't quite right for you, there may be another that's a perfect fit!
About the Role
As a Housing Advisor, you'll be the friendly and professional first point of contact for customers - whether that's in person, over the phone, or online. You'll provide advice and support on a wide range of housing enquiries, helping residents access the right services quickly and effectively.
You'll also play an important role behind the scenes, providing administrative support to the Housing Services teams and helping ensure our systems, communications and records are always up to date and accurate.
This is a great opportunity for someone who enjoys helping people, thrives in a busy environment, and wants to be part of a values-led organisation making a real difference in the community.
What You'll Be Doing
- Providing excellent customer service and first-line support for housing enquiries
- Giving accurate advice and signposting to help residents access the right services
- Supporting the Housing Services teams with administration, data entry, and record management
- Helping with tenancy and estate management tasks such as allocations, tenancy changes, and garden enforcement
- Triaging and logging anti-social behaviour (ASB) enquiries in line with procedures
- Assisting customers to use digital services and complete applications online
- Keeping accurate records and preparing reports to support performance monitoring
- Experience working in a customer service or administrative role
- Basic understanding of housing or tenancy management (desirable but not essential)
- Strong communication and organisational skills
- Ability to handle enquiries professionally and work under pressure
- Good IT skills, including Microsoft Office and housing-related systems
- A positive, flexible, and proactive approach to teamwork
- Commitment to confidentiality, equality, and excellent customer care
Please note the above date is subject to change, and the advert may be closed early dependent on applications received. If you are interested in applying, don't wait!
Why join us?
As an Investors in People Health & Wellbeing recognised employer we offer a wide range of benefits such as;
- 25 days Annual Leave, rising to 30 with length of service and subject to approval the option to buy and sell additional annual leave*
- Enhanced leave options for Maternity, Paternity, Adoption & Shared Parental Leave*
- Enhanced Pension scheme contributions
- Our Health Care Plan gives you money back for dental, optical, therapy costs and more
- Subsidised Healthy Living benefits i.e. gym membership or yoga classes
- Subsidised Leisure Learning benefits i.e. finance towards driving lessons or learning a new language
- Car Lease Scheme, Cycle to Work scheme*
- Volunteering days in the local community
- We offer a Salary Sacrifice Pension option*
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
We are committed to investing in the health, wellbeing and development of colleagues, who we will reward fairly and empower and trust to deliver their best work for the benefit of WCHG, our customers and stakeholders. WCHG is an inclusive employer of choice, where differences are recognised as strengths in delivering our purpose. WCHG operates anonymous recruitment selection practices. A disability confident employer WCHG will work to make reasonable adjustments where possible throughout its employment processes.
Our purpose is to provide good quality homes and services to our customers and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.
About Us
Wythenshawe Community Housing Group (WCHG) manages almost 14,000 properties, providing homes for more than 29,000 people in Wythenshawe, South Manchester.
Awarded 'Investors in People' Health & Wellbeing and officially recognised by the Top Employers Institute as a Top Employer UK, three years running since 2019, WCHG is now amongst an elite group of world class organisations recognised for demonstrating a commitment to high performance through excellent people management and provides local employment to 530 colleagues.
Our purpose is to provide good quality homes and services to our tenants and leaseholders and to play a leading role in creating safer, healthier communities. WCHG boasts an impressive development portfolio which aims to deliver on average 1,100 new homes over the next five years with £195m estimated investment, leaving a lasting legacy in our communities.
Benefits
Flexible Working
Real Living Wage
Westfield Health
Training and Development
Recognition and Reward
Volunteering within the local community