Housing Allocations Officer
Milton Keynes City Council
Milton Keynes, UK
Published today
Housing / Neighbourhood management
Permanent
Job Introduction
We have a great opportunity for an individual to join our Housing Allocations Service.
Working as an Allocations Officer, you will have a busy and varied workload that will involve assessing applicants for the housing register, the allocation and letting of social housing properties, ensuring our processes are fair, transparent, and efficient.
You'll play a key role in maintaining the housing register, minimising void periods and maximising customer satisfaction. You'll work closely with internal and external stakeholders to deliver a joined-up approach to meet our customers needs.
If you care about making a positive impact in the social housing sector and have a proven track record in allocations and lettings, this could be the role for you.
This role is a site based role.
Interviews for this role will be held on 1 July.
Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us here: www.mkcounciljobs.org.uk
Main Responsibility
In addition to your salary, we offer a range of benefits including:
Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role.
If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.
We have a great opportunity for an individual to join our Housing Allocations Service.
Working as an Allocations Officer, you will have a busy and varied workload that will involve assessing applicants for the housing register, the allocation and letting of social housing properties, ensuring our processes are fair, transparent, and efficient.
You'll play a key role in maintaining the housing register, minimising void periods and maximising customer satisfaction. You'll work closely with internal and external stakeholders to deliver a joined-up approach to meet our customers needs.
If you care about making a positive impact in the social housing sector and have a proven track record in allocations and lettings, this could be the role for you.
This role is a site based role.
Interviews for this role will be held on 1 July.
Milton Keynes City Council is a modern and friendly place to work. Find out more about working with us here: www.mkcounciljobs.org.uk
Main Responsibility
- Ensure that the allocation of housing is conducted fairly and transparently, following the local authority's housing allocation scheme and relevant legislation.
- Conduct thorough assessments of applicants' housing needs, ensuring that those in greatest need are prioritised and allocated suitable housing.
- Allocate available properties to eligible applicants within established target timescales, minimising delays and ensuring efficient use of housing stock.
- Maintain clear and open communication with applicants throughout the allocation process, ensuring they are informed about their application status and any decisions made.
- Provide additional support to vulnerable applicants to help secure appropriate housing.
- Work collaboratively with social services, and other stakeholders to facilitate the allocation process and support applicants in securing housing.
- To proactively work with Registered Providers ensuring nomination requests are processed within agreed timeframes and ensuring the terms of the Council's nomination agreement.
- A clear understanding of the relevant legislation related to managing housing registers and experience of allocating council and other social housing.
- CIH Level 3 (or willing to work towards), 5 GCSEs grade A-C including English (or equivalent level of educational attainment)
- Knowledge of the Regulator of Social Housing (RSH) regulatory requirements, with new Consumer Standards that apply to Local Authorities.
- Able to demonstrate good working knowledge of IT systems and able to use Word and Excel.
- The ability to work on own initiative, manage and organise own work, whilst having the ability to actively identify, problem solve and take ownership.
- Experience working with both internal and external stakeholders e.g. customers, staff, Registered landlords and contractors.
- Please note, should you be offered the role, as part of the pre-employment checks a Basic DBS will be actioned for you.
In addition to your salary, we offer a range of benefits including:
- Great holiday benefits - most roles include 28 days annual leave every year on top of public (bank) holidays, increasing to 32 days after five years. In addition, there is a holiday purchase scheme allowing staff to purchase up to 5 additional days of leave each year.
- Excellent pension - everyone who works for us can join the national Local Government Pension Scheme, widely regarded as one of the best available.
- A full range of family friendly policies including enhanced maternity, adoption and paternity support and a childcare subsidy.
- Access to an award-winning employee benefits programme that includes a health cash plan, a low-cost bike purchase scheme as well as high street discounts and money off entertainment and travel.
- Salary sacrifice car scheme - low-cost leasing of electric and low emission vehicles.
- Blue Light Card - employees working within social care can qualify for an additional range of discounts from national retailers and local businesses.
Our roles are either designated 'site based' or 'home based'. 'Site based' roles can include up to two days a week working from home whilst 'home based' roles are based at home four days a week. Of course, managers designate which category roles are in based on the needs of the service and the circumstances.
About The Organisation
Milton Keynes City Council is a large, modern and financially stable employer with around 2,500 people working across our eight areas. Together we provide local residents and businesses with a wide range of important round-the-clock services and aim to make our city a better place to live.
We work hard because of the demands placed on us, like protecting children from harm or preventing homelessness. However, working for the city is always rewarding and everyone has the opportunity to make a real difference.
We're very proud of our diversity and are committed to having a workforce that reflects the community we serve. Whatever your background, you will be welcome here if you share our values of being dedicated, respectful and collaborative.
We offer great training and support and because of the size and scale of the organisation there are always new opportunities to explore when it's time for a new role.
If you'd like to know more about how we do things and what matters to us, take a look at our short booklet What makes us Milton Keynes City Council.