About the role
This is an exciting time to join our Housing Solutions service at West Northamptonshire Council! We will be introducing a new Housing Allocations Policy and a new Housing Allocations System, later in 2026.
This role will mean you can play an integral role in shaping and embedding processes, with plenty of opportunity to learn and progress.
This is offered on a 12 Month fixed-term contract, to start as soon as possible
What will you be doing?
Working in a team of 12 Housing Allocation Officers, you will be delivering an efficient housing allocation service using the Open Housing system, making sure the Council's housing register is administered in accordance with the Council's Housing Allocation Scheme, service procedures, and national legislation and guidance.
You will assess and prioritise new applications to the housing register, support customers placing bids on properties, and shortlisting bids.
You will also be providing comprehensive housing advice and information to households in housing need, ensuring that households are supported with appropriate interventions, so excellent communication skills are a must!
About you
You don't need experience across all aspects of the job as that will form part of your development journey, but you will need experience of working within housing and conducting complex investigations and enquires in order to assess applications for assistance under housing legislation, as this is central to the role.
You'll need to have a solutions driven and adaptable approach to working, thrive in a busy environment with a positive approach to challenges!
You will have previous experience providing excellent advice and assistance to a wide range of people who may have complex and challenging behaviour, and you will have worked collaboratively with other organisations to meet these complex needs. You will be able to smoothly manage the Allocations processes whilst being able use your own initiative to 'think outside of the box'. Please note, this role is based in Northampton but will require occasional travel within the West Northamptonshire area.
Our benefits
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council .
About us
At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us .
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.
West Northants Council, where careers thrive.
Attached documents
This is an exciting time to join our Housing Solutions service at West Northamptonshire Council! We will be introducing a new Housing Allocations Policy and a new Housing Allocations System, later in 2026.
This role will mean you can play an integral role in shaping and embedding processes, with plenty of opportunity to learn and progress.
This is offered on a 12 Month fixed-term contract, to start as soon as possible
What will you be doing?
Working in a team of 12 Housing Allocation Officers, you will be delivering an efficient housing allocation service using the Open Housing system, making sure the Council's housing register is administered in accordance with the Council's Housing Allocation Scheme, service procedures, and national legislation and guidance.
You will assess and prioritise new applications to the housing register, support customers placing bids on properties, and shortlisting bids.
You will also be providing comprehensive housing advice and information to households in housing need, ensuring that households are supported with appropriate interventions, so excellent communication skills are a must!
About you
You don't need experience across all aspects of the job as that will form part of your development journey, but you will need experience of working within housing and conducting complex investigations and enquires in order to assess applications for assistance under housing legislation, as this is central to the role.
You'll need to have a solutions driven and adaptable approach to working, thrive in a busy environment with a positive approach to challenges!
You will have previous experience providing excellent advice and assistance to a wide range of people who may have complex and challenging behaviour, and you will have worked collaboratively with other organisations to meet these complex needs. You will be able to smoothly manage the Allocations processes whilst being able use your own initiative to 'think outside of the box'. Please note, this role is based in Northampton but will require occasional travel within the West Northamptonshire area.
Our benefits
You can also see our full list of employee benefits on our careers site here: Why you should work for us | West Northamptonshire Council .
About us
At West Northants Council, it's about our people. People who thrive with ambition, bubble with new ideas, demand better ways of working, caring about every detail, and who never shy away from a challenge. Our culture is a gateway for new experiences. A place to forge new opportunities. To empower you in your career and unite you with like-minded people.
Our vision is 'to make West Northants a great place to live, work, visit and thrive'. We truly stand by this and work hard every day to make this a reality. Our corporate values, THRIVE, stand for: Trust, High Performance, Respect, Innovate and Empower, they underpin everything we do and how we deliver services.
We are committed to ensuring diversity, equality, equity, and inclusion is woven into the fabric of WNC and everything we do, to enable all colleagues to develop and maximize their full potential. We are a disability confident employer, a member of the Armed Forces Covenant, and a Care Leaver Covenant partner
The following film was created by us to communicate our intentions - watch WNC colleagues explain what DEI means to us .
If you need additional support or reasonable adjustments during the application process, including needing the job description in another format or language, please email careers@westnorthants.gov.uk for support.
West Northants Council, where careers thrive.
Attached documents
- WEST0892 Housing Allocations Officer.pdf