Our Values
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
The Housing and Homelessness Service is a very busy environment and faces several challenges to meet the housing needs of citizens of Coventry. The team have grown significantly during the last 12 months, and this reflects the fact that Housing & Homelessness are now a key council priority.
The team are responsible for the delivery of the following service functions:
By becoming part of an expanding team who are focused on preventing households from becoming homeless as well as providing tailored support and interventions when someone does become homeless this is a fantastic opportunity to make a real difference to some of the most vulnerable people in our city.
What is the job role?
We are seeking a Housing & Homelessness Team Leader to play a pivotal role in the effective delivery and continuous improvement of Coventry's Housing & Homelessness Service. Working closely with Housing & Homelessness Managers, you will provide day-to-day leadership, guidance, and supervisory support to frontline teams working across initial assessment, choice-based lettings and specialist homelessness prevention and relief teams.
This is a key operational role focused on ensuring high-quality, legally compliant, customer-centred services. You will champion early intervention, support staff to deliver positive outcomes, and contribute to a strong performance and quality assurance culture across the service.
This role is also an ideal opportunity for someone looking to develop their career into management, who has already demonstrated commitment to personal growth and professional development. You will gain valuable experience in supervising day to day service delivery, operational oversight, and service improvement while being supported to continue progressing your leadership capabilities.
As a Housing & Homelessness Team Leader, you will:
Provide leadership, supervision, and guidance to staff delivering frontline housing advice, prevention, and relief services.
Promote a culture of early intervention, ensuring all opportunities to prevent homelessness are explored, ensuring positive outcomes for residents.
Support operational management, including overseeing workloads, coordinating priorities, and maintaining high service standards.
Offer guidance on complex cases, ensuring legally compliant decision-making and consistent high-quality practice.
Monitor performance, quality, and customer outcomes, using data and audits to drive continuous improvement.
Enhance the service's quality assurance framework, identifying areas for development and supporting staff to improve practice.
Work collaboratively with internal teams and external partners, ensuring a coordinated approach that delivers the best outcomes for residents.
Lead and support staff development, including induction, training, coaching, and ongoing skills development.
Support resource planning, helping to manage team rotas and ensure sufficient coverage across the service.
Represent the service in multi-agency forums, strengthening partnership working and promoting the One Coventry approach.
Deputise for Housing & Homelessness Managers where required, providing continuity of operational leadership.
This post is exempt under the Rehabilitation of Offenders Act 1974 and requires a satisfactory basic DBS check.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
Who are we looking for?
We're looking for someone with strong knowledge of homelessness legislation, who is highly motivated, with a commitment to early intervention, high-quality practice, and positive outcomes for residents. This role is particularly suited to someone who is ready to step into a leadership position, has a proven track record of personal development, and is looking to build a career in housing and homelessness services.
You will bring:
Strong leadership and supervisory skills, with the ability to coach, motivate, and support staff effectively.
Excellent interpersonal communication, enabling you to build strong relationships with residents, staff, and partner agencies.
A calm, confident, and solutions-focused approach, especially when dealing with complex or challenging cases.
Strong organisational and ICT skills, including confidence using systems, monitoring performance, and producing clear records.
The ability to analyse information, identify trends, and support continuous service improvement.
Experience supporting or supervising staff, within a housing or homelessness service.
Demonstrated ability to manage complex or sensitive cases, ensuring decisions are legally compliant and customer-centred.
A collaborative, inclusive working style, aligned with Coventry City Council's One Coventry values.
A commitment to ongoing personal growth, seeking opportunities to learn, develop, and take on new responsibilities.
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Our workforce data shows that men and people from minority ethnic backgrounds are under-represented at Team Manager level and encourage applicants from these backgrounds to apply. This does not prevent individuals with or without other protected characteristics as set out within the Equality Act 2010 from applying for this post.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
Interview date(s):2nd and 3rd March 2026
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
Attached documents:
In line with our One Coventry Values, we want to ensure that our communities are represented across our workforce. A vital part of this is ensuring we are a truly inclusive organisation that encourages diversity in all respects, including diversity of thinking. We particularly welcome applicants from minority ethnic, LGBT+, disabled and neurodiverse communities to make a real difference to our residents so that equity and respect remains at the heart of everything we do.
Our Values are:
- Open and fair: We are fair, open, and transparent.
- Nurture and develop: We help and encourage everyone to be their best and do their best.
- Engage and empower: We talk and listen to others, working together as one.
- Create and innovate: We embrace new ways of working to continuously improve.
- Own and be accountable: We work together to deliver the best services for our residents.
- Value and respect: We put diversity and inclusion at the heart of all we do.
We value diverse perspectives and experiences and are striving to create a workplace culture that is inclusive, is accepting of all and is free from discrimination and bias.
The Housing and Homelessness Service is a very busy environment and faces several challenges to meet the housing needs of citizens of Coventry. The team have grown significantly during the last 12 months, and this reflects the fact that Housing & Homelessness are now a key council priority.
The team are responsible for the delivery of the following service functions:
- Provision of the statutory homeless service
- Provision of temporary accommodation
- Management of the housing register
- Co-ordination of support to citizens rough sleeping
- Commissioning of homeless services, and
- Responsibility for housing strategy
By becoming part of an expanding team who are focused on preventing households from becoming homeless as well as providing tailored support and interventions when someone does become homeless this is a fantastic opportunity to make a real difference to some of the most vulnerable people in our city.
What is the job role?
We are seeking a Housing & Homelessness Team Leader to play a pivotal role in the effective delivery and continuous improvement of Coventry's Housing & Homelessness Service. Working closely with Housing & Homelessness Managers, you will provide day-to-day leadership, guidance, and supervisory support to frontline teams working across initial assessment, choice-based lettings and specialist homelessness prevention and relief teams.
This is a key operational role focused on ensuring high-quality, legally compliant, customer-centred services. You will champion early intervention, support staff to deliver positive outcomes, and contribute to a strong performance and quality assurance culture across the service.
This role is also an ideal opportunity for someone looking to develop their career into management, who has already demonstrated commitment to personal growth and professional development. You will gain valuable experience in supervising day to day service delivery, operational oversight, and service improvement while being supported to continue progressing your leadership capabilities.
As a Housing & Homelessness Team Leader, you will:
Provide leadership, supervision, and guidance to staff delivering frontline housing advice, prevention, and relief services.
Promote a culture of early intervention, ensuring all opportunities to prevent homelessness are explored, ensuring positive outcomes for residents.
Support operational management, including overseeing workloads, coordinating priorities, and maintaining high service standards.
Offer guidance on complex cases, ensuring legally compliant decision-making and consistent high-quality practice.
Monitor performance, quality, and customer outcomes, using data and audits to drive continuous improvement.
Enhance the service's quality assurance framework, identifying areas for development and supporting staff to improve practice.
Work collaboratively with internal teams and external partners, ensuring a coordinated approach that delivers the best outcomes for residents.
Lead and support staff development, including induction, training, coaching, and ongoing skills development.
Support resource planning, helping to manage team rotas and ensure sufficient coverage across the service.
Represent the service in multi-agency forums, strengthening partnership working and promoting the One Coventry approach.
Deputise for Housing & Homelessness Managers where required, providing continuity of operational leadership.
This post is exempt under the Rehabilitation of Offenders Act 1974 and requires a satisfactory basic DBS check.
All candidates must have the Right to Work in the UK. We are currently not offering sponsorship for this role.
Who are we looking for?
We're looking for someone with strong knowledge of homelessness legislation, who is highly motivated, with a commitment to early intervention, high-quality practice, and positive outcomes for residents. This role is particularly suited to someone who is ready to step into a leadership position, has a proven track record of personal development, and is looking to build a career in housing and homelessness services.
You will bring:
Strong leadership and supervisory skills, with the ability to coach, motivate, and support staff effectively.
Excellent interpersonal communication, enabling you to build strong relationships with residents, staff, and partner agencies.
A calm, confident, and solutions-focused approach, especially when dealing with complex or challenging cases.
Strong organisational and ICT skills, including confidence using systems, monitoring performance, and producing clear records.
The ability to analyse information, identify trends, and support continuous service improvement.
Experience supporting or supervising staff, within a housing or homelessness service.
Demonstrated ability to manage complex or sensitive cases, ensuring decisions are legally compliant and customer-centred.
A collaborative, inclusive working style, aligned with Coventry City Council's One Coventry values.
A commitment to ongoing personal growth, seeking opportunities to learn, develop, and take on new responsibilities.
If you need help or support to complete your application, please visit our accessibility page to see how we can assist you.
Our workforce data shows that men and people from minority ethnic backgrounds are under-represented at Team Manager level and encourage applicants from these backgrounds to apply. This does not prevent individuals with or without other protected characteristics as set out within the Equality Act 2010 from applying for this post.
Guaranteed Interview Scheme - As part of our commitment to inclusion, we offer guaranteed interviews for specific groups of people. To qualify, you'll need to meet the minimum requirements for the role and identify with one of the below criteria:
- Members of the Armed Forces and veterans
- Are currently in care or have previously been in care
- If you consider yourself to be disabled or if you have a long-term health condition
Interview date(s):2nd and 3rd March 2026
About Coventry
Coventry has a proud, innovative and creative spirit that throughout its history has seen communities come together to tackle problems and bring about real social change.
We are cutting-edge, challenging, youthful, vibrant and diverse.
At Coventry we are committed to excellence in everything we do. With around 5100 staff from a range of different backgrounds, our aim is to recruit and develop talented people who will focus on our customers, take responsibility, work together and find better ways of doing things.
To deliver the best services to our residents, we need the best people working for us to make a difference to our communities.
If you join us, we will provide a fantastic rewards and benefits package - to find out more please visit https://www.coventry.gov.uk/council-vacancies
Attached documents:
- Coventry City Council Application Process 2.pdf
- Housing and Homelessness Team Leader - Job Description and Person Specification.pdf