Housing and Tenancy Services Officer
London Borough Of Hounslow
United Kingdom
Published 1 week ago
Housing / Neighbourhood management
About us at Hounslow
We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community; we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form.
Our Benefits
If you join us, you'll have access to a range of employee benefits. Read more about these here.
About The Role
At the London Borough of Hounslow, we have big ambitions. And our Housing and Tenancy Management Services are helping us realise these by transforming how we work for our residents. Right now, we're looking for outcome-focused officers and performance-driven managers to fill our Housing and Tenancy Services roles.
In this role, you'll play a key role in reassuring and helping residents. It's about so much more than providing great customer service: it's about becoming a trusted partner. This means that you'll take on incredibly rewarding and purposeful work.
You must be an experienced tenancy officer and passionate about making a difference while working in the team. You'll need to find common ground, seek different perspectives, and solve problems with an open and adaptable nature.
The team you will be working with will:
Work collaboratively with your colleagues and partner agencies to ensure that tenants get the very best service and opportunities to live independently and safely in their homes.
Work effectively to prevent tenancy breakdown and escalation of need, proactively engaging with tenants to ensure they look after their homes, prevent the loss of their home and ensure rent is paid on time.
Proactively interact with tenants, visiting them in community settings and in their homes, building up trusting, professional and caring relationships.
Work in a person-centred way, to identify holistic needs, working proactively with other agencies to ensure those needs are met.
Make timely referrals to other teams, internal departments and external agencies and proactively follow up to ensure referrals are acted on.
Think creatively and decisively to tackle emerging issues and implement bespoke solutions to resolve complex problems.
Work in a co-ordinated way with others to flex and adapt resources across the Borough to ensure needs are being met with a joined-up borough wide approach.
Work effectively in a changeable environment to achieve targets and service objectives with competing priorities, while continuously improving our service offer to tenants to meet changing needs and integrate digital solutions.
Keep up to date with key legislation, policies and procedures, and maintain a high awareness of issues that can cause legal, reputational and financial risks to the council, taking action to mitigate or prevent risks arising and ensuring value for money service delivery.
Adopt safe working practices to comply with legislation, policies, and procedures, while mitigating risks posed by challenging behaviour, identifying and recording accurate information to minimise risks to others.
Participate in out of hours rotas and emergency cover as required.
Undertake other duties commensurate with the purpose of the post.
About You
1.You have excellent knowledge to give meaningful information and advice to enable tenants to act upon it themselves but supporting them where they need some extra help.
2.You work well with others to ensure tenants live safely and independently in their homes.
3.You must have previous Housing experience.
4.A Basic DBS check is required.
Read more about the work you'll be doing in the Role Profile.
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:
Email: Ibrahim.Zaheed@hounslow.gov.uk
Telephone: 07973900411
Interviews will be held during week commencing 17th February 2025.
We'd love you to join us at the London Borough of Hounslow! Our people are deeply committed to providing excellent services to our residents, doing all we can to make lives as good as they can be.
We are an outstanding council, serving an outstanding borough. With brilliant, visionary leadership, a dynamic Cabinet and a can-do culture, we've built strong partnerships which have transformed how we serve one of London's most diverse boroughs. Hounslow is the world in one place and full of potential. We are stepping up for our residents like never before.
About our Commitment to Diversity and Inclusion
We live by five core values: Lead with Heart, Do New, Pass on the Power, Harness the Mix and Be a Rock. All our work has equality, diversity and inclusion at its very heart, best articulated in "Harness the Mix". It's about breaking down barriers between our parts and people and unlocking the problem-solving power of our amazing mix of minds. We serve a diverse community; we have a diverse workforce and we are committed to being an inclusive employer.
We work hard to create representation across our workforce and leadership community, we have thriving employee network groups and our learning and development programmes help us lead, model and breathe ways of working that eliminate inequality, inequity, injustice and bias.
As part of this and under our commitments as a Disability Confident Employer, we make reasonable adjustments to accommodate our candidates. There's space for you to tell us what you need within our application form.
Our Benefits
If you join us, you'll have access to a range of employee benefits. Read more about these here.
About The Role
At the London Borough of Hounslow, we have big ambitions. And our Housing and Tenancy Management Services are helping us realise these by transforming how we work for our residents. Right now, we're looking for outcome-focused officers and performance-driven managers to fill our Housing and Tenancy Services roles.
In this role, you'll play a key role in reassuring and helping residents. It's about so much more than providing great customer service: it's about becoming a trusted partner. This means that you'll take on incredibly rewarding and purposeful work.
You must be an experienced tenancy officer and passionate about making a difference while working in the team. You'll need to find common ground, seek different perspectives, and solve problems with an open and adaptable nature.
The team you will be working with will:
Work collaboratively with your colleagues and partner agencies to ensure that tenants get the very best service and opportunities to live independently and safely in their homes.
Work effectively to prevent tenancy breakdown and escalation of need, proactively engaging with tenants to ensure they look after their homes, prevent the loss of their home and ensure rent is paid on time.
Proactively interact with tenants, visiting them in community settings and in their homes, building up trusting, professional and caring relationships.
Work in a person-centred way, to identify holistic needs, working proactively with other agencies to ensure those needs are met.
Make timely referrals to other teams, internal departments and external agencies and proactively follow up to ensure referrals are acted on.
Think creatively and decisively to tackle emerging issues and implement bespoke solutions to resolve complex problems.
Work in a co-ordinated way with others to flex and adapt resources across the Borough to ensure needs are being met with a joined-up borough wide approach.
Work effectively in a changeable environment to achieve targets and service objectives with competing priorities, while continuously improving our service offer to tenants to meet changing needs and integrate digital solutions.
Keep up to date with key legislation, policies and procedures, and maintain a high awareness of issues that can cause legal, reputational and financial risks to the council, taking action to mitigate or prevent risks arising and ensuring value for money service delivery.
Adopt safe working practices to comply with legislation, policies, and procedures, while mitigating risks posed by challenging behaviour, identifying and recording accurate information to minimise risks to others.
Participate in out of hours rotas and emergency cover as required.
Undertake other duties commensurate with the purpose of the post.
About You
1.You have excellent knowledge to give meaningful information and advice to enable tenants to act upon it themselves but supporting them where they need some extra help.
2.You work well with others to ensure tenants live safely and independently in their homes.
3.You must have previous Housing experience.
4.A Basic DBS check is required.
Read more about the work you'll be doing in the Role Profile.
When Interviews Will Be Held And Who To Contact
The key information you need about the role should be in the role profile, but if you have any further questions about the role, please contact:
Email: Ibrahim.Zaheed@hounslow.gov.uk
Telephone: 07973900411
Interviews will be held during week commencing 17th February 2025.