Housing Assistant
North Wales Housing
Bangor LL57, UK
Published 2 days ago
Housing / Neighbourhood management
Full time
At North Wales Housing, we believe everyone deserves a safe and secure home.
Since 1974, we've been building more than just homes - we've been investing in our communities, empowering people, and making a lasting difference across North Wales.
We're looking for a Housing Assistant to join our dedicated General Housing team and help deliver the services that support thriving communities and sustainable tenancies.
About the Role
As a Housing Assistant, you'll work alongside our Neighbourhood and Lettings Officers to support a range of housing management tasks. You'll be helping residents directly - from carrying out home visits and sign-ups to assisting with community engagement events, service compliance checks, and customer queries.
It's a varied role with a lot of people contact, perfect for someone who is passionate about making a difference and wants to grow in the housing sector.
We're keen to hear from you if you:
At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for a basic DBS disclosure to be undertaken by our organisation.
North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.
Shortlisting of applications and interviews for this role will take place while the advert is live; the advert will close once the successful candidate is found. Candidates are therefore encouraged to submit applications as soon as possible.
Since 1974, we've been building more than just homes - we've been investing in our communities, empowering people, and making a lasting difference across North Wales.
We're looking for a Housing Assistant to join our dedicated General Housing team and help deliver the services that support thriving communities and sustainable tenancies.
About the Role
As a Housing Assistant, you'll work alongside our Neighbourhood and Lettings Officers to support a range of housing management tasks. You'll be helping residents directly - from carrying out home visits and sign-ups to assisting with community engagement events, service compliance checks, and customer queries.
It's a varied role with a lot of people contact, perfect for someone who is passionate about making a difference and wants to grow in the housing sector.
- Temporary
- contract - 6 months
- 35 hours per week
- Agile working (primarily within the Bangor area)
- Supporting tenancy sign-ups, interviews, and home visits
- Assisting with neighbourhood and lettings functions
- Helping with scheme checks, damp & mould follow-up visits, and no-access cases
- Promoting resident participation through community activities
- Maintaining accurate records and developing positive relationships with residents and external partners
We're keen to hear from you if you:
- Have experience in a customer-focused environment
- Are organised and confident communicating with a wide range of people
- Understand the importance of professional boundaries, GDPR, and health & safety
- Are a team player with a can-do attitude
- Have good IT, written, and verbal communication skills
- Hold a full UK driving licence and access to a vehicle
- Welsh language skills are desirable - we'd love for you to feel confident having everyday conversations in Welsh or be willing to develop this.
- We are a Gold Investors in People organisation
- Recognised by Best Companies as 'One to Watch'
- We offer a range of staff benefits including flexible working, wellbeing support, and learning & development opportunities
- You'll be part of a values-driven organisation that puts people first
At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for a basic DBS disclosure to be undertaken by our organisation.
North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.
Shortlisting of applications and interviews for this role will take place while the advert is live; the advert will close once the successful candidate is found. Candidates are therefore encouraged to submit applications as soon as possible.