Housing Assistant

Housing Assistant - Private Sector

Based in either Edinburgh or Glasgow, with travel throughout Scotland

Permanent, Full Time (37.5 hpw)

Salary circa £24,638 negotiable based on skills and experience

Home, a place where you belong

This is a great job opportunity for a Housing Assistant to join Home Groups awesome housing team in Glasgow and Edinburgh. As our Housing Assistant you're the face-to-face customer support to our communities. If you like variety, meeting and supporting customers, and want to develop a career in housing, then this is the perfect job for you!

What's in it for you?

• 34 days leave, pro-rated (including bank holidays and a "me day")
• Paid time off for volunteering
• Matching Pension contributions (up to 7%, with life assurance of 3x Basic Salary)
• Save up to £1140 yearly with our health cash plan, covering dental, optical, and therapies
• Career path with development and an excellent training package
• Excellent benefits and rewards including supermarket discounts and travel expenses

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Typical day as our Mid-Market Rent Housing Assistant

• Through visibility, engagement with customers and pro-activity on our estates, you'll really get to get to know our communities.
• You'll support our housing managers to look after their patches helping us to improve our local neighbourhoods.
• Supporting with tasks such as managing our voids processes which includes liaising with local authorities, estate inspections, engaging and meeting with contractors on site.
• You'll carry out and record the routine safety and compliance checks in our buildings and communities.
• You'll also manage the admin updating records, ordering, and arranging payment for works to be done.

You'll go home each day knowing that you have helped change our customers lives for the better, here, working for one of the top ten Great Place to Work in the UK!

You bring

• A "can do" positive attitude, you're proactive and well organised, able to work on your initiative.
• A real passion for delivering excellent customer service and a genuine desire to help your customers.
• Confidence working collaboratively with colleagues in other parts of the business and external partners
• An understanding of housing management, housing law and universal credit would be ideal, but they're not deal breakers!
• The ability to use technology to navigate our systems and update customer records

Our team

You'll join Wendy and our Private Sector Team for Mid Market and Factoring services, we're super passionate about what we do! We're really proud of the recent new build projects at the Meat Market and Kennyhill Square in Glasgow. We're a supportive bunch and like to achieve goals together.

Job details

• This is a hybrid role
• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary.
• To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!
• You'll need a Standard DBS check done and we pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work !

Click APPLY NOW to see our Housing Assistant job description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out.

Finally, do let us know if there's anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk