Housing Assistant
FTC until March 2026
Full time - 14 hours a week
Location: Ealing
About usWe're a UK housing association operating across Southern England. With a richhistory spanning over 70 years, we are committed to creating vibrant,sustainable communities that enhance the lives of our residents. At A2Dominion,we pride ourselves on our values of integrity, innovation, and inclusivity.With a dedicated team of professionals, we consistently strive to exceedindustry standards to provide homes people live to live in.
Role overviewProviding administrative support within Customer Support. Ensure that a highlevel of effective service is consistently provided to both our teams andcustomers.
Key responsibilities* Develop and maintain effective and positive working relationships with all colleagues and teams you work closely with
* Allocate and prioritise tasks efficiently so they are completed within timescales
* Be willing to manage small projects in your team as required by the management team
* Make sure your objectives and tasksare being met and recorded against the KPI properly to help with tracking and reporting
* Ensure you give excellent customer service to all internal and external customers
* Complete all general administration and support tasks that are needed by Lettings, Income, Case Management, and Neighbourhood teams, and any other areas of Customer Support Team
* Ensure that you update the relevant IT system(s) with every customer contact.
* Ensure effective management of tasks, answering queries and resolving matters at first point of contact where possible
More about you* GCSE level or equivalent in Maths & English (at least Grade C / Level 4)
* Experience of delivering an effective customer-oriented service
* Able to effectively prioritise workload
* Ability to communicate effectively, both verbally and in writing to customer and colleagues, and external service providers
* Excellent skill level on Microsoft applications - e.g. Word, Excel, Outlook, Teams, F&O, Dynamics
Choosing us is easyAs an employee of A2Dominion, we want you to feel rewarded and have a choice offlexible benefits, salary exchange benefits, and rewards and discounts thatwork for you, wherever you are in your life.
We offer a wide range ofstaff benefits. For this role, these include.* 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 yearsof service
* Up to 8% contributory pension
* Flexible working
* Investment in your learning and development
* In addition, all permanent and fixed-term employees receive a generous annualallowance of up to £300 to use towards health and lifestyle benefits for bothyou and your family.
If you require a reasonable adjustment during the recruitment process, pleasecontact our Talent Team to request: resourcing@a2dominion.co.uk
A2Dominion are proud tobe a family friendly employer.Everyone is welcome at A2Dominion. We know that equality, diversity, andinclusivity make us better. We embrace the unique contributions of our peopleand seek to create a workplace where everyone feels like they belong. Find outwhy our people love working with us.Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.
FTC until March 2026
Full time - 14 hours a week
Location: Ealing
About usWe're a UK housing association operating across Southern England. With a richhistory spanning over 70 years, we are committed to creating vibrant,sustainable communities that enhance the lives of our residents. At A2Dominion,we pride ourselves on our values of integrity, innovation, and inclusivity.With a dedicated team of professionals, we consistently strive to exceedindustry standards to provide homes people live to live in.
Role overviewProviding administrative support within Customer Support. Ensure that a highlevel of effective service is consistently provided to both our teams andcustomers.
Key responsibilities* Develop and maintain effective and positive working relationships with all colleagues and teams you work closely with
* Allocate and prioritise tasks efficiently so they are completed within timescales
* Be willing to manage small projects in your team as required by the management team
* Make sure your objectives and tasksare being met and recorded against the KPI properly to help with tracking and reporting
* Ensure you give excellent customer service to all internal and external customers
* Complete all general administration and support tasks that are needed by Lettings, Income, Case Management, and Neighbourhood teams, and any other areas of Customer Support Team
* Ensure that you update the relevant IT system(s) with every customer contact.
* Ensure effective management of tasks, answering queries and resolving matters at first point of contact where possible
More about you* GCSE level or equivalent in Maths & English (at least Grade C / Level 4)
* Experience of delivering an effective customer-oriented service
* Able to effectively prioritise workload
* Ability to communicate effectively, both verbally and in writing to customer and colleagues, and external service providers
* Excellent skill level on Microsoft applications - e.g. Word, Excel, Outlook, Teams, F&O, Dynamics
Choosing us is easyAs an employee of A2Dominion, we want you to feel rewarded and have a choice offlexible benefits, salary exchange benefits, and rewards and discounts thatwork for you, wherever you are in your life.
We offer a wide range ofstaff benefits. For this role, these include.* 25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3 yearsof service
* Up to 8% contributory pension
* Flexible working
* Investment in your learning and development
* In addition, all permanent and fixed-term employees receive a generous annualallowance of up to £300 to use towards health and lifestyle benefits for bothyou and your family.
If you require a reasonable adjustment during the recruitment process, pleasecontact our Talent Team to request: resourcing@a2dominion.co.uk
A2Dominion are proud tobe a family friendly employer.Everyone is welcome at A2Dominion. We know that equality, diversity, andinclusivity make us better. We embrace the unique contributions of our peopleand seek to create a workplace where everyone feels like they belong. Find outwhy our people love working with us.Join us at A2Dominion, where your expertise will be integral to our recovery journey, creating lasting positive changes in the lives of our customers. If you possess the right motivation and drive to contribute to our recovery and change initiatives, we invite you to apply and be a crucial part of our team.