HousingAssistant
Location: Staines / Hybrid
Salary: £29,696.00
Contract: 9-month fixedterm, full-time, 35 hours per week, Monday to Friday
DBSLevel: Basic
Areyou confident working in a fast-paced environment, managing competingpriorities and delivering excellent customer service? Join us as a Housing Assistant and play an important role in supporting teams across the business throughhigh-quality administration and effective customer support.
KeyResponsibilities
* Develop and maintain effective and positive working relationships with colleagues and teams across the business
* Allocate and prioritise tasks efficiently to ensure they are completed within timescales
* Support the delivery of small projects within the team as required by management
* Ensure objectives and tasks are met and accurately recorded against KPIs to support tracking and reporting
* Deliver excellent customer service to internal and external customers
* Provide general administrative support across Lettings, Income, Case Management, Neighbourhood and wider Customer Support teams
* Update relevant IT systems accurately following every customer contact
* Manage tasks effectively, responding to queries and resolving matters at first point of contact where possible
MoreAbout You
* Educated to GCSE level or equivalent in Maths and English (Grade C / Level 4 or above)
* Experience of delivering an effective customer-focused service
* Ability to effectively prioritise workload and manage competing tasks
* Strong verbal and written communication skills, with the ability to communicate effectively with customers, colleagues and external service providers
* Confident using Microsoft applications including Word, Excel, Outlook, Teams, F&O and Dynamics
* Strong organisational skills and attention to detail
* Ability to work collaboratively and build positive working relationships across teams
Choosingus is easy
As an employeeof A2Dominion, we want you to feel rewarded and have a choice of flexiblebenefits, salary exchange benefits, and rewards and discounts that work foryou, wherever you are in your life.
Weoffer a wide range of staff benefits. For this role, these include:
*25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3years of service
*Up to 8% contributory pension
*Flexible working
*All permanent and fixed-term employees receive a generous annual allowanceof up to £300 to use towards health and lifestyle benefits for both you andyour family
Inclusionat A2Dominion
We're proud tobe a Disability Confident Employer and welcome applications from people of allbackgrounds. Our recruitment process is inclusive and accessible, and weguarantee an interview to disabled applicants who meet the minimum criteria. Reasonableadjustments are available throughout the process - just contact our ResourcingTeam at resourcing@a2dominion.co.uk
We know some people may hesitate to apply unless they meet everyrequirement. If that's you, we'd still encourage you to apply - or get in touchwith us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are afamily-friendly employer. Everyone belongs here. Join us and help make alasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs. The role closes on 3rd June 2026 and we reserve the right to close early upon appointment of the rightcandidate.
Location: Staines / Hybrid
Salary: £29,696.00
Contract: 9-month fixedterm, full-time, 35 hours per week, Monday to Friday
DBSLevel: Basic
Areyou confident working in a fast-paced environment, managing competingpriorities and delivering excellent customer service? Join us as a Housing Assistant and play an important role in supporting teams across the business throughhigh-quality administration and effective customer support.
KeyResponsibilities
* Develop and maintain effective and positive working relationships with colleagues and teams across the business
* Allocate and prioritise tasks efficiently to ensure they are completed within timescales
* Support the delivery of small projects within the team as required by management
* Ensure objectives and tasks are met and accurately recorded against KPIs to support tracking and reporting
* Deliver excellent customer service to internal and external customers
* Provide general administrative support across Lettings, Income, Case Management, Neighbourhood and wider Customer Support teams
* Update relevant IT systems accurately following every customer contact
* Manage tasks effectively, responding to queries and resolving matters at first point of contact where possible
MoreAbout You
* Educated to GCSE level or equivalent in Maths and English (Grade C / Level 4 or above)
* Experience of delivering an effective customer-focused service
* Ability to effectively prioritise workload and manage competing tasks
* Strong verbal and written communication skills, with the ability to communicate effectively with customers, colleagues and external service providers
* Confident using Microsoft applications including Word, Excel, Outlook, Teams, F&O and Dynamics
* Strong organisational skills and attention to detail
* Ability to work collaboratively and build positive working relationships across teams
Choosingus is easy
As an employeeof A2Dominion, we want you to feel rewarded and have a choice of flexiblebenefits, salary exchange benefits, and rewards and discounts that work foryou, wherever you are in your life.
Weoffer a wide range of staff benefits. For this role, these include:
*25 days' holiday (Plus Bank Holidays) increasing up to 28 days with 3years of service
*Up to 8% contributory pension
*Flexible working
*All permanent and fixed-term employees receive a generous annual allowanceof up to £300 to use towards health and lifestyle benefits for both you andyour family
Inclusionat A2Dominion
We're proud tobe a Disability Confident Employer and welcome applications from people of allbackgrounds. Our recruitment process is inclusive and accessible, and weguarantee an interview to disabled applicants who meet the minimum criteria. Reasonableadjustments are available throughout the process - just contact our ResourcingTeam at resourcing@a2dominion.co.uk
We know some people may hesitate to apply unless they meet everyrequirement. If that's you, we'd still encourage you to apply - or get in touchwith us to talk it through.
At A2Dominion, we value diversity, embrace flexibility, and are afamily-friendly employer. Everyone belongs here. Join us and help make alasting difference in the lives of our customers.
This vacancy is being managed by Kate Jacobs. The role closes on 3rd June 2026 and we reserve the right to close early upon appointment of the rightcandidate.