Housing Assistant

Job Description

We have an opportunity for a Housing Assistant at our Extra Care Service in Totnes. You will join a dedicated team, working with the Extra Care Scheme Manager to deliver a high-quality housing management service that exceeds customer expectations.

This is a 12-month fixed-term part-time position (25 hours per week), working 5 hours daily, Monday to Friday. Exact working hours are to be agreed and will be between 9am and 5pm.

Key responsibilities:

• Provide advice on repairs, tenancy management, and rent queries, referring to specialist teams where required
• Communicate effectively with residents and signpost local services
• Respond promptly to and resolve complaints in line with agreed standards
• Liaise with contractors to minimise disruption and keep residents informed
• Work with internal and external teams to address concerns and support safeguarding requirements
• Carry out routine health and safety checks, including fire safety inspections, ensuring compliance with legislation

About you:

You will be a customer-focused professional with strong teamwork skills and an understanding of health and safety. You will be able to demonstrate:

• Experience delivering excellent customer service and acting on feedback
• Strong communication and collaboration skills
• Effective problem-solving and decision-making ability
• Good IT knowledge and administrative skills

The Guinness Partnership have an outstanding benefits package to reward hard work and commitment to our values, which includes:

• £13.81 per hour
• Pension Contribution - up to 9% on a matched basis,
• Company sick pay (after qualifying period) and life assurance
• Lifestyle benefits, including discounts and a cycle to work scheme
• Employee Assistance Programme

If you are interested in joining us and would like to apply for this role, please review the role profile to ensure you meet the essential criteria.

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