About the role:
This role provides high-quality administrative and operational support to Housing Services, helping to ensure the efficient delivery of customer-focused services. The postholder delivers a professional, consistent and courteous service to council clients, colleagues and partner organisations, responding to enquiries, maintaining accurate records and supporting day-to-day operations. Working collaboratively with internal and
external stakeholders, they contribute to effective service delivery, positive customer experiences and the achievement of Housing Services objectives.
About you:
-Passionate about delivering excellent customer service, with a friendly, aproachable and helpful manner when supporting tenants, residents and partner organisations. -Strong communication skills, able to communicate clearly and professionally both verbally and in writing, while taking accurate notes and minutes. -Excellent organisational and administrative abilities, with a keen eye for detail and commitment to maintaining accurate records and information.
-A collaborative team player, who enjoys working with colleagues to achieve shared goals and deliver high-quality Housing Services. -Flexible and adaptable, able to manage multiple tasks, prioritise workloads and
consistently meet deadlines in a busy environment. -Resilient and customer-focused, capable of handling challenging situations
professionally while demonstrating an understanding of safeguarding responsibilities and customer needs.
What you will do: -Provide comprehensive administrative and housing management support to ensure the effective day-to-day delivery of Housing Communities and Housing Quality services. -Deliver excellent customer service, responding to enquiries by telephone, email, social
media, face-to-face and home visits, and assisting with housing, homelessness and repairs-related requests. -Manage housing applications and tenancy processes, including Homes in Powys
registrations, homelessness enquiries, tenancy documentation, property allocations and occupancy sign-ups. -Support estate and tenancy management activities, including garage lettings, rent recovery, estate inspections and monitoring the progress of Personal Housing Plans. -Maintain accurate records and financial information, updating systems, processing invoices and payments, managing petty cash and ensuring compliance with procedures and regulations. -Contribute to wider Housing Services activities, including organising events, preparing
correspondence and publicity materials, supporting compliance processes and promoting positive engagement with tenants and communities.
If you have any questions about the role, please contact:
Helen Gwalchmai - Area Team Manager - Welshpool/Machynlleth
helen.gwalchmai@powys.gov.uk
This position has a requirement for a Standard DBS Check
This role provides high-quality administrative and operational support to Housing Services, helping to ensure the efficient delivery of customer-focused services. The postholder delivers a professional, consistent and courteous service to council clients, colleagues and partner organisations, responding to enquiries, maintaining accurate records and supporting day-to-day operations. Working collaboratively with internal and
external stakeholders, they contribute to effective service delivery, positive customer experiences and the achievement of Housing Services objectives.
About you:
-Passionate about delivering excellent customer service, with a friendly, aproachable and helpful manner when supporting tenants, residents and partner organisations. -Strong communication skills, able to communicate clearly and professionally both verbally and in writing, while taking accurate notes and minutes. -Excellent organisational and administrative abilities, with a keen eye for detail and commitment to maintaining accurate records and information.
-A collaborative team player, who enjoys working with colleagues to achieve shared goals and deliver high-quality Housing Services. -Flexible and adaptable, able to manage multiple tasks, prioritise workloads and
consistently meet deadlines in a busy environment. -Resilient and customer-focused, capable of handling challenging situations
professionally while demonstrating an understanding of safeguarding responsibilities and customer needs.
What you will do: -Provide comprehensive administrative and housing management support to ensure the effective day-to-day delivery of Housing Communities and Housing Quality services. -Deliver excellent customer service, responding to enquiries by telephone, email, social
media, face-to-face and home visits, and assisting with housing, homelessness and repairs-related requests. -Manage housing applications and tenancy processes, including Homes in Powys
registrations, homelessness enquiries, tenancy documentation, property allocations and occupancy sign-ups. -Support estate and tenancy management activities, including garage lettings, rent recovery, estate inspections and monitoring the progress of Personal Housing Plans. -Maintain accurate records and financial information, updating systems, processing invoices and payments, managing petty cash and ensuring compliance with procedures and regulations. -Contribute to wider Housing Services activities, including organising events, preparing
correspondence and publicity materials, supporting compliance processes and promoting positive engagement with tenants and communities.
If you have any questions about the role, please contact:
Helen Gwalchmai - Area Team Manager - Welshpool/Machynlleth
helen.gwalchmai@powys.gov.uk
This position has a requirement for a Standard DBS Check