Housing Assistant

Who are Acis?

We are a welcoming and friendly organisation who own and manage more than 7,000 properties across the East Midlands and Yorkshire and the Humber, helping thousands of people in our communities every single day. This includes homes for affordable rent, homes for students and homes for older people. We even develop new homes to help people get on the property ladder. In addition to this, we provide Student accommodation. We support over 4000 learners a year with everything from entry level qualifications, arts and wellbeing courses through to employability support to help people fulfil their potential. This is through Riverside Training, our employment and skills team, and CLIP, an education provider.

Your role is all about supporting the neighbourhood's team, so that we can give the best service possible to our customers, whilst being cost effective and compliant.

Being part of the Acis team, you'll get:

• Starting salary of £25,097.50
• Generous holiday entitlement - At least 25 days annual leave every year (rising for every year of completed service up to 30 days), plus bank holidays
• One days paid leave a year for volunteering work (in addition to your Annual leave entitlement)
• Enhanced pension contributions up to 10%
• The opportunity to undertake professional training, funded by us.
• Staff benefits with Paycare - A health and benefits scheme giving you support and contributions towards various health benefits such as counselling, eye tests, vaccinations and much more
• Benefits with Acis Perkz - a discount scheme giving you savings off hundreds of schemes including discounts on your coffee, weekly shop, days out and much more!
• Employee recognition scheme, where we celebrate and award our Stars within Acis, including gift vouchers
• Long service awards for our loyal employees
• Cycle to work scheme
• Enhanced sick pay scheme
• Enhanced maternity and paternity scheme to support you and your family
• Employee Assistance Programme to give you confidential advice and support, when you need it
• Professional membership subscription to support your continuous professional development
• Death in service benefit

As a Housing Assistant, a typical day might include:

• Supporting and assisting the Neighbourhood Managers.
• Providing administrative support to the wider Neighbourhoods team, to ensure an efficient and effective service to our customers.
• Assisting in ensuring we are compliant with our heating and electrical servicing activity, communicating with customers and contractors, and following relevant processes and protocols.
• Assisting with invoicing and contract management to ensure financial compliance.
• Supporting our procurement processes, ensuring we offer value for money.
• Taking an active role in the day-to-day running of our office spaces and facilities.
• Taking ownership of communal access, key management, and garage enquiries.

Some of the experience/skills we need to consider you:

• Computer literate with a good working knowledge of software such as word and excel - you will need to use these to do the job.

• Good organisation skills with the ability to independently achieve deadlines.
• You'll have the ability to handle information, securely, timely and accurately including producing clear written reports, letters and minutes.

• A strong customer focussed approach both externally and internally.
• Be committed to working as part of our team.
• Be motivated, adaptable, determined, and able to work on your own initiative to resolve problems and achieve positive solutions.
• An ability to communicate effectively, with influencing and negotiation skills.
• Resilience. Working in social housing is a challenging but rewarding career, you'll be helping to bring real change to our customer's lives.

What will make you stand out from the crowd:

• You'll have knowledge of and understanding in social housing and housing management.

As soon as a suitable candidate is found for this role we reserve the right to close the job advert ahead of the closing date, so please do not delay in submitting your application.

Acis are committed to equality and diversity, are a proud member of disability confident and welcome applications from any applicant who feel they hold the essential skills to fulfil the role. We recognise that people need flexibility in interviewing and their role and we're happy to discuss flexible working options and any interview adjustments you might need.