About the role
The team is a busy statutory frontline service which seeks to sympathetically yet robustly assist those households who are homeless or at risk of becoming homeless. You will have the support of a number of different teams based within the service to help you deliver the best options for our customers.
This post offers the flexibility of working in a hybrid way. There is the option to be have an office base at a number of locations across Dorset as well as working from home. Our Housing Caseworkers are available for in person surgeries held at a number of Customer Access Points in our Libraries and the successful candidate will partake in a duty rota to deliver this.
The reason why someone becomes homeless is varied and as a Housing Caseworker you will be expected to deal and offer advise over a wide range of issues including but not limited to:
Do you develop positive and professional relationships?
We need people who can work in partnership with other agencies to assist and support our clients. The successful applicants will need to maintain and develop professional relationships with colleagues, landlords and a wide range of agencies.
Are you customer focused with good communication skills?
We need applicants who can adapt their communication style to provide specialist advice with a wide range of people and organisations. Our successful candidates will be able to communicate well verbally and in writing.
Are you able to switch from one task to another ?
Housing Caseworkers will deal will diverse cases from one moment to the next. You will need to develop an understanding not just of homelessness legislation but other statutory sources in order to fully advise our applicants.
Further Information
This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed.
This post involves working with children and/or vulnerable adults and/or having access to significant information about them. It will be subject to a Disclosure and Barring Service check. See our policy on the employment of ex-offenders.
For an informal conversation please contact Ashleigh Johnston by emailing [email protected].
About Us
At Dorset Council, it's not just about the work we do, it's about how we do it. Hear directly from our employees about what makes Dorset Council special in this short video:
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At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.
We:
We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible, if you need any reasonable adjustments, just let us know on your application.
This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement.
If you're passionate about making a difference, we'd love you to join us.
Find out more about how to apply.
The team is a busy statutory frontline service which seeks to sympathetically yet robustly assist those households who are homeless or at risk of becoming homeless. You will have the support of a number of different teams based within the service to help you deliver the best options for our customers.
This post offers the flexibility of working in a hybrid way. There is the option to be have an office base at a number of locations across Dorset as well as working from home. Our Housing Caseworkers are available for in person surgeries held at a number of Customer Access Points in our Libraries and the successful candidate will partake in a duty rota to deliver this.
The reason why someone becomes homeless is varied and as a Housing Caseworker you will be expected to deal and offer advise over a wide range of issues including but not limited to:
- assessing any duties owed under the Housing Act 1996
- tenants rights and occupation
- benefit eligibility and assisting to make claims where required
- rent or mortgage arrears
- managing debt
- assisting people who are at risk of violence or abuse
- applying for social housing
- obtaining accommodation in the private rented sector.
Do you develop positive and professional relationships?
We need people who can work in partnership with other agencies to assist and support our clients. The successful applicants will need to maintain and develop professional relationships with colleagues, landlords and a wide range of agencies.
Are you customer focused with good communication skills?
We need applicants who can adapt their communication style to provide specialist advice with a wide range of people and organisations. Our successful candidates will be able to communicate well verbally and in writing.
Are you able to switch from one task to another ?
Housing Caseworkers will deal will diverse cases from one moment to the next. You will need to develop an understanding not just of homelessness legislation but other statutory sources in order to fully advise our applicants.
Further Information
This post requires significant travel. You must have a vehicle (or transport we deem suitable) available for use as needed.
This post involves working with children and/or vulnerable adults and/or having access to significant information about them. It will be subject to a Disclosure and Barring Service check. See our policy on the employment of ex-offenders.
For an informal conversation please contact Ashleigh Johnston by emailing [email protected].
About Us
At Dorset Council, it's not just about the work we do, it's about how we do it. Hear directly from our employees about what makes Dorset Council special in this short video:
Unable to show this video due to your cookie preferences
At Dorset Council, we are working together to create a fairer, more prosperous, and more sustainable Dorset for everyone, now and in the future.
We:
- provide essential services that support over 300,000 residents
- work in partnership to make a real difference
- value every role and the impact it has on our communities
- support our employees to grow, develop, and thrive
- be part of a team that works together for a better Dorset
- have access to a range of benefits and support
- receive training and development opportunities to help your career progress
We welcome applications from everyone and are proud to be a Disability Confident Employer. If you declare a disability and meet the essential criteria for the role, we will offer you an interview. We also want our recruitment process to be accessible, if you need any reasonable adjustments, just let us know on your application.
This role is UK-based, and we will need to confirm your Right to Work as part of the appointment process. We use generic job descriptions and person specifications, so the job title in any attachments may differ from the advert. If needed, we will provide additional details in a context statement.
If you're passionate about making a difference, we'd love you to join us.
Find out more about how to apply.