Housing Liaison Officer (Fixed term contract)
Haringey Council
London, UK
Published today
Housing / Neighbourhood management
Fixed Term Contract
Contract terms
Starting salary: SO1 (£37,068 - £38,058)
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 36 per week
Contract type: Fixed term contract (6 months from start date)
Closing date: Sunday, 13th April 2025 at 23:59
About Haringey
Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the role
The role involves a range of tenancy management responsibilities, including responding to emergencies, addressing anti-social behaviour and tenancy breaches, supporting the re-letting of void properties, conducting tenancy checks, and resolving cases of vulnerability or unauthorised occupation. It also emphasises delivering excellent customer service by providing accurate advice, managing enquiries and complaints, and maintaining organised records. Keeping informed about policy changes and tenancy law is vital to improving service outcomes. Furthermore, the role requires collaboration with internal departments and external agencies, as well as engaging with residents and partners to effectively resolve tenancy issues and maximise benefits
About the team
As a Housing Liaison Officer, you will report directly to a Senior Housing Officer and work collaboratively within a team of up to four Housing Liaison Officers. The role involves regular interaction with local residents, requiring a strong level of communication skills to address their needs effectively and maintain positive relationships within the community.
About you
You will be responsible for achieving and maintaining tenancy management standards while providing a resident-focused, value-for-money service. This includes liaising with residents, resolving issues, conducting checks, and demonstrating commitment to customers and the community. Essential qualifications include strong literacy and numeracy, while experience working with the public in diverse communities is key. You should have knowledge of safeguarding, social housing, and housing management, along with skills in organisation, IT, teamwork, communication, and problem-solving under pressure.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk
Starting salary: SO1 (£37,068 - £38,058)
Work location: Alexandra House, 10 Station Road, Wood Green, London, N22 7TR
Hours per week: 36 per week
Contract type: Fixed term contract (6 months from start date)
Closing date: Sunday, 13th April 2025 at 23:59
About Haringey
Haringey is a fantastic place to live and work - the world in one borough. A place brimming with creativity, personality, radicalism, and community. It is a place where we stand up for each other. A place that is proudly distinctive. We'll be celebrating all this and more as the "rebel borough" when we are the 2027 London Borough of Culture.
Our history champions change-makers and everyday rebels; revelling in our differences, battling discrimination, championing equality, and doing things our own way. Haringey's people are a huge asset, with knowledge, expertise, and passion. Our staff members embody our organisational values: Caring, Creative, Courageous, Collaborative and Community-focused. These values keep us looking forward, ambitious for the future, and continuously striving to do our very best for all of our residents.
About the role
The role involves a range of tenancy management responsibilities, including responding to emergencies, addressing anti-social behaviour and tenancy breaches, supporting the re-letting of void properties, conducting tenancy checks, and resolving cases of vulnerability or unauthorised occupation. It also emphasises delivering excellent customer service by providing accurate advice, managing enquiries and complaints, and maintaining organised records. Keeping informed about policy changes and tenancy law is vital to improving service outcomes. Furthermore, the role requires collaboration with internal departments and external agencies, as well as engaging with residents and partners to effectively resolve tenancy issues and maximise benefits
About the team
As a Housing Liaison Officer, you will report directly to a Senior Housing Officer and work collaboratively within a team of up to four Housing Liaison Officers. The role involves regular interaction with local residents, requiring a strong level of communication skills to address their needs effectively and maintain positive relationships within the community.
About you
You will be responsible for achieving and maintaining tenancy management standards while providing a resident-focused, value-for-money service. This includes liaising with residents, resolving issues, conducting checks, and demonstrating commitment to customers and the community. Essential qualifications include strong literacy and numeracy, while experience working with the public in diverse communities is key. You should have knowledge of safeguarding, social housing, and housing management, along with skills in organisation, IT, teamwork, communication, and problem-solving under pressure.
Working for Haringey
At Haringey Council we are committed to creating a workplace culture where all our people feel valued, included, and able to be their best at work, and we recognise the benefits of a diverse workforce so welcome applications from all ethnicities and communities so that we continue to make a difference to our residents and community. Our benefits package includes a leave entitlement of 31 days + bank holidays, potential hybrid working opportunities, health and wellbeing support, a generous local government pension scheme and a range of discount schemes across leisure and culture that provide both financial and money-saving discounts. Please note: we reserve the right to end this advert before the noted deadline if we receive sufficient applications. If you wish to apply for this role, please ensure that you do so as soon as possible. Additionally, we are aware that automated emails may be diverted through to junk email folders. Please continue to check these through the application process. If you have any questions about the status of your application, please contact ResourcingHub@haringey.gov.uk