Housing Manager

Housing Manager

West London and surrounding areas

Permanent, Full Time (37.5 hpw)

Salary £32,000 to £38,000 depending on skills, experience and qualifications plus great benefits including Health Cash Plan

Home, a place where you belong

Join us as a housing manager at Home Group in our awesome housing team, where you'll be our face-to-face customer support on our estates. Our aim is to provide safe homes and communities where people choose to live, whilst also ensuring our income is maximised.

You'll provide first class customer service delivering our customer promise everyday

This is a great opportunity and the perfect job for you if you like variety and delivering excellent services to our customers and communities.

Typical day as a Housing Manager

• Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities.
• You will be allocated your own patch and neighbourhood to manage (ably supported by our Community Housing Assistants).
• Through v isibility, engagement with customers and proactivity on our estates, you'll really get to know our communities. This will help us to improve our local neighbourhoods.
• Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.
• Managing our voids process including liaising with local authorities.
• Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.

Fancy going home each day knowing that you have helped change our customers lives for the better? You'll do that here, working for one of the top ten Great Place to Work in the UK!

About You

• Have worked in housing before and understand housing management, housing law and in an ideal world.
• Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude
• Passionate about delivering excellent customer service and have a genuine desire to help your customers.
• This job can challenge, especially when we're dealing with complaints, but your resilience will help you through.
• Confident working with external partners and stakeholders such as local authorities, MP's etc
• Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates.

Due to limits on our current certificates of sponsorship, we are not able to offer sponsorship to external candidates for this role. This remains under regular review.

Our team

You will be joining a team of friendly and supportive Housing Managers who are based across the south region. Our Operations Manager, Sonia is perfectly placed within her team and has a wealth of housing support experience! Our team are passionate about what we do!

Job details

• This is a hybrid role and in an average week, you'll spend 2/3 days working within your patch of West London.
• We get together every Friday for our on-line catch up. This will allow you the opportunity to work from home.
• Anchor days are really important to us at Homegroup so as a team we choose to meet face to face once per month in our London office.
• There may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
• We mainly work Monday to Friday and work occasional evenings to meet our valued customers. The great news is that you'll be able to shape your own diary.
• To get from A to B, you'll need a vehicle insured for business purposes but we will pay for your business mileage through our expenses policy.
• You'll need a Standard DBS check done and we will pay for that.

A place where you belong

Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work !

What's in it for you?

• 34 days leave (including bank hols and a "me day" to use for whatever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
• Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
• Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
• We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!
• Colleagues really matters to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
• Explore our benefits in detail on our website.

Find out more

Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . S ometimes we close a job early, so don't delay or you might miss out.

Finally, do let us know if there's anything we can do, to help you shine in our process by making reasonable adjustments at recruitment@homegroup.org.uk