Job title: Housing Manager Income
Salary: PO4 £44,711 - £47,754
Hours: 37 Hours
Contract: Permanent
Location: Merrion House
INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates
As a Housing Manger- Income, you'll thrive to deliver an effective and efficient customer focussed Housing Management Service, ensuring maximum performance in accordance with the targets, standards and policies of Housing Leeds. The Housing Manager Income is a key role, responsible for managing teams who are delivering Income Management functions, including Former Tenants Arrears, Right to Buy, Paralegal and Financial Management.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions .
About you
As a Housing Manager Income, you will bring to the role:
As our Housing Manger Income, you'll play a key role in supporting the Area teams to maximise Income Collection. You'll have a proven track record in generating Income and managing Teams that support Income generation.
As our next Housing Manager- Income you'll be integral to the Neighbourhood Services team. You will work with Housing teams on a variety of areas and projects. You'll need flexibility to adapt to a changing working environment and be able take on urgent working requests. Using your knowledge of current social housing and Income Management, you will help develop innovative solutions to varied and complex problems alongside developing effective working relationships with a variety of people to achieve defined outcomes.
What we offer you
We take pride in offering the best employee experience, with benefits including:
Please complete the online application form.
Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
If you have any queries or would like an informal chat about the role please contact Paul Harris, Income Service Manager, Call 0113 3782010 or email paul.2.harris@leeds.gov.uk
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall's Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.
All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, candidates must consider their own eligibility for sponsorship for a particular role through the Skilled Worker route before applying. To be eligible for sponsorship you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year or meet one of the other eligibility criteria. For more information visit Skilled Worker visa on the government website. Please ensure you are eligible before applying.
Job Description
Job purpose
To lead and manage an efficient, customer service focused Housing Management service, in order to maximise performance and achieve continuous improvement.
Responsibilities
Method of assessment will be through one or more of the following application form, test, interview, and certificate.
Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.
Skills required
Salary: PO4 £44,711 - £47,754
Hours: 37 Hours
Contract: Permanent
Location: Merrion House
INTERNAL ONLY VACANCY. This post is open to existing Leeds City Council employees only. Applications will not be considered from external candidates
As a Housing Manger- Income, you'll thrive to deliver an effective and efficient customer focussed Housing Management Service, ensuring maximum performance in accordance with the targets, standards and policies of Housing Leeds. The Housing Manager Income is a key role, responsible for managing teams who are delivering Income Management functions, including Former Tenants Arrears, Right to Buy, Paralegal and Financial Management.
Leeds City Council is one of the largest employers in the region with over 14,000 employees. We seek to recruit and develop talented individuals who embody our council values and ambitions .
About you
As a Housing Manager Income, you will bring to the role:
- Recognised Housing related degree level qualification or equivalent relevant experience
- Recent and extensive experience of managing teams at a senior level in a housing related context including motivation and staff development
- Able to develop and maintain strong and effective relationships with key stakeholders including members, external and internal partners and tenants.
- Proven track record of managing resources within defined budgets, budget preparation and management in accordance with Financial Regulations
- Able to develop innovative strategic solutions to varied and complex issues
As our Housing Manger Income, you'll play a key role in supporting the Area teams to maximise Income Collection. You'll have a proven track record in generating Income and managing Teams that support Income generation.
As our next Housing Manager- Income you'll be integral to the Neighbourhood Services team. You will work with Housing teams on a variety of areas and projects. You'll need flexibility to adapt to a changing working environment and be able take on urgent working requests. Using your knowledge of current social housing and Income Management, you will help develop innovative solutions to varied and complex problems alongside developing effective working relationships with a variety of people to achieve defined outcomes.
What we offer you
We take pride in offering the best employee experience, with benefits including:
- a competitive salary and annual leave entitlement plus statutory holidays
- membership of the West Yorkshire Pension Fund with generous employer contributions
- flexible and hybrid working arrangements subject to service requirements
- a clear career pathway and continuing professional development opportunities
- a range of staff benefits to help you boost your wellbeing and make your money go further
Please complete the online application form.
Read our guidance for further advice. Please check your information carefully and ensure you complete all sections before submitting your application.
If you have any queries or would like an informal chat about the role please contact Paul Harris, Income Service Manager, Call 0113 3782010 or email paul.2.harris@leeds.gov.uk
We are committed to safeguarding and promoting the welfare of children, young people and vulnerable adults.
We promote diversity and want a workforce that reflects the population of Leeds and the communities we serve. Leeds City Council is recognised in Stonewall's Workplace Equality Index 2024. We are also an Age-friendly Employer, a Mindful Employer and a Disability Confident Leader.
All new Leeds City Council appointments are made subject to the satisfactory completion of a six month probationary period.
This role is based in the UK. Home Office guidance states that candidates must evidence their right to work in the UK prior to commencing employment, either as a UK or Irish citizen, under the EU Settlement scheme or having secured any other relevant work visa.
If you do not have the right to work in the UK, candidates must consider their own eligibility for sponsorship for a particular role through the Skilled Worker route before applying. To be eligible for sponsorship you'll usually need to be paid the 'standard' salary rate of at least £38,700 per year or meet one of the other eligibility criteria. For more information visit Skilled Worker visa on the government website. Please ensure you are eligible before applying.
Job Description
Job purpose
To lead and manage an efficient, customer service focused Housing Management service, in order to maximise performance and achieve continuous improvement.
Responsibilities
- To manage the delivery of housing management services within a geographical area or in within the Neighbourhood Service areas of Income Management, Tenant and Community Involvement, Lettings and Tenancy Management Policy, and Older Persons
- To manage the delivery of partnership working on behalf of housing services
- To manage and develop staff to deliver key council priorities and continuously improve the offer to customers.
- To develop positive working relationships with key stakeholders including: customers, elected members and other partner
- To develop a people-orientated solutions-focussed approach to dealing with customers, quickly and professionally.
- To manage and monitor budgets, risks and associated audit
- To contribute to and deliver service improvement
- To contribute to and implement performance management frameworks to ensure key performance indicators are achieved and outcomes inform service improvement & review
- To lead, review and improve policies and strategies in line with current legislation and best
- To contribute to maximising opportunities to improve local service delivery using collaborative arrangements with appropriate stakeholders and
- To display a high degree of self-motivation, commitment and time
- A commitment to initiate and drive culture change to deliver focussed and continuously improving services.
- To ensure customers play a central part in service planning, monitoring and feedback, with deliverable and tangible
- To support the achievement of equality and diversity in both employment and service delivery including the promotion of equality of
- To lead and deliver on specific corporate
- To actively drive continuous improvement initiatives through leading cross council project collaborate working with partners and supporting area and service management
- To demonstrate and embed the Councils values and manager habits to lead, support and drive cultural change.
- To lead, manage, motivate and develop teams ensuring that key policies are understood and
- To ensure that the team work professionally, competently and in a forward thinking and customer focused way whilst embracing collaborative partnership working to achieve exc
- Flexible and adaptable to change to assist other services as required commensurate to grade.
- Participate in appraisal, training, and development activities as necessary to ensure up to date knowledge and skills.
- Improve own practice through observation, evaluation, discussion with colleagues and appropriate CPD programmes.
- Work collaboratively with colleagues, knowing when to seek help and advice.
- Contribute to the overall ethos, work, and aims of the service by attending relevant meetings, training days/events as requested.
- Be aware of and comply with Leeds City Council policies and procedures e.g., child protection, health, safety and security, confidentiality, and data protection, reporting all concerns to an appropriate person
- Be aware of and support difference and ensure equality for all working in an anti-discriminatory manner, upholding, and promoting the values, standards, and equality & diversity policies of Leeds City Council.
- Recognise and appropriately challenge any incidents of racism, bullying, harassment, victimisation, and any form of abuse of equal opportunities, ensuring compliance with relevant policies and procedures.
- The duties outlined are not meant as an exhaustive list and will also comprise any other duties within the spirit of the post commensurate with the job evaluation outcome for this post.
- The Council has adopted a flexibility protocol and this role will be expected to work within these parameters.
- Recognised Housing related degree level qualification or equivalent relevant experience
Method of assessment will be through one or more of the following application form, test, interview, and certificate.
Essential requirements It is essential that the candidate should be able to demonstrate the following criteria for the post within the context of the specific role duties and responsibilities: Candidates will only be shortlisted for interview if they can demonstrate on the application form that they meet all the essential requirements.
Skills required
- Able to work flexibly across different work locations and areas as appropriate.
- Able to communicate with and influence customers and key stakeholders
- Able to lead, motivate and empower staff to achieve positive outcomes
- Able to develop a culture focused on delivering a high-quality service with customers at the heart
- Able to develop innovative strategic solutions to varied and complex issues
- Able to develop and maintain strong and effective relationships with key stakeholders including members, external and internal partners and tenants.
- Ability to analyse and interpret complex and varied information
- Ability to write concise reports, deliver presentations and chair meetings to a wide range of audiences including senior level
- Comprehensive knowledge of IT systems including Microsoft applications
- Ability to manage and delegate resources effectively
- Ability to manage a range of complex long-term projects,
- Recognised Housing related degree level qualification or equivalent relevant experience
- Membership of a relevant professional body
- Comprehensive knowledge of the functions of a comprehensive housing management service
- Detailed knowledge of Landlord's statutory responsibilities
- Considerable knowledge of current Local Democratic processes and understanding of the political context
- Up to date knowledge of issues affecting the social housing sector and the ability to identify and manage risk in relation to strategic and operational objectives
- Detailed understanding of the principles of strategic development
- Considerable knowledge of current housing legislation and policies
- A detailed understanding of key stakeholders, partners and third sector organisations
- Demonstrate understanding of the key principles of operating in a competitive environment and within a public sector context.
- Knowledge of data protection legislation
- Recent and extensive experience of managing teams at a senior level in a housing related context including motivation and staff development
- Experience of using performance information to deliver excellent operational outcomes
- Substantial experience of managing complex long term projects
- Experience of leading complex negotiations to a satisfactory outcome
- Proven track record of managing resources within defined budgets, budget preparation and management in accordance with Financial Regulations
- Working effectively with residents and members to achieve defined outcomes,
- Working with and consulting with trade unions
- Able to demonstrate a commitment to Council Values
- Able to manage teams and work with colleagues in line with the Council's Manager habits
- Commitment to maintaining a healthy and safe working environment
- Commitment to promoting equality and diversity to colleagues and customers
- Able to demonstrate and promote a flexible and positive approach to chang
- Committed to continuous improvement.
- Able to understand and observe Leeds City Council equality and diversity policies.
- Carry out all duties having regard to an employee's responsibility under Health and Safety Policies.
- Willingness to actively participate in training and development activities to ensure up to date knowledge, skills, and continuous professional development
- Understand and embrace our values, behaviours and codes of conduct.