The Vacancy
Who we're looking for
As part of our Housing team, you'll lead the team and work with colleagues, stakeholders and other external partners to deliver excellent service to customers and respond to tenancy breaches. You'll lead the housing part of the customer journey by supporting customers affected by ASB, domestic abuse, housing-related tenancy issues and our travelling community.
Being a confident decision maker and problem solver, you'll be proactive with proportionate responses to issues in accordance with legislation and HOS guidance. You'll also drive team success through continuous coaching, regular performance discussions, and role modelling our values.
An Enhanced DBS check will be carried out for the successful candidate.
When we're hiring, we look for people who connect with our KOSMIHC values:
Feel a connection? If this sounds like you, click and 'apply now'
Closing date for applications is 26 October
The Company
Hello. We're RHP. Our purpose is to provide safe, secure homes - opening the door to life opportunities. We own and manage over 11,000 homes for social rent and shared ownership, and plan to build more over the next 12 months.
Our employees enjoy working for us, and we've been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer for three years in a row. In recent years we've also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.
We're a Disability Confident Employer, which means we're committed to inclusive recruitment practices.
If you want to make a difference to our customers, colleagues and beyond, we're the place for you.
Connected through difference
We embrace and understand the value diversity brings - it can only make us better and stronger. That's why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It's important to us that you feel valued, appreciated, and free to be who you are.
Perks of the Job
Our aim is to be an excellent employer and create a healthy work environment so you can be the best version of yourself. Our flexible Life Matters benefits package has been designed around the things our people value most to give you choice around what you need to live well at work, rest, and play - you'll have access to all these benefits during your time with us.
Life Matters has six main elements:
Mind Matters
Mind Matters Champions are RHP Group employees who've been trained to recognise the signs of mental health problems in the workplace, guide you towards professional help, and support you through difficult moments.
Our Engagement Champions Group (ECG) is the heartbeat of the organisation and the voice of our employees. They welcome your views about working at RHP so they can share information, take ideas forward and make changes across the business.
Your Simplyhealth membership offers you access to up to six structured counseling sessions with an experienced counselor if it's more formal support you need.
Body Matters
From your first day with us, we pay for Level 5 cover with Simplyhealth. This helps you to claim money back on the cost of everyday healthcare, like eye tests, trips to the dentist and physiotherapy. You can also choose to top up your membership the Level 6 (currently the highest level available).
The health of our employees is important, so we offer free flu jabs to all employees and Hepatitis B jabs to caretakers and first aiders.
We offer bike loans through the government scheme (Cyclescheme). You'll get tax-free, National Insurance free and interest-free help with the cost of buying a bike and equipment.
Soul Matters
Work should be something you do, not somewhere you go, so our flexible working approach is all about doing Your Work Your Way so you can be the best version of yourself, get the best out of life and achieve a great outcome for our customers. Flexible working isn't just home working: it includes flexing your hours to suit you, breaking up your hours throughout the day, working remotely from another location, and buying and selling holidays.
Giving back to the community is important to our people. Most companies only allow one day a year for volunteering activities, but at RHP employees who work more than 18 hours a week can have up to two days.
Our social purpose is strong, and our employees value the opportunity to give back to the local community, so having a nominated charity is important. All our fundraising efforts are currently for The Vineyard Community Centre in Richmond.
We offer 29 days' annual leave and paid leave for eight bank holidays from 1 April to 31 March. For part-time workers, your holiday and bank holiday entitlement is pro-rata. For the times when you have something special planned or need a little extra in your bank account, you can buy or sell your holiday.
Money Matters
Fancy an easy pay rise? Start a pension and there you have it! Pensions can be confusing, but the truth is, they're just a tax-free pot of cash you and RHP pay into, as a way of saving for retirement. We have one pension scheme - a Defined Contribution (DC). If you meet the criteria you'll automatically be enrolled in our DC pension scheme. You contribute 3% and we're committed to matching and doubling that, from 6% up to a maximum of 11.3%.
We're committed to reviewing salaries every year. And we're a London Living Wage employer, which means we're voluntarily taking a stand to make sure your payment covers the cost of important stuff - like rent and food bills.
We know there may be times where you need to make big purchases upfront and could do with some help. That's why we have a choice of four interest-free loans that you pay back over a 12-month period: for help with paying for a digital device, season ticket, tenancy deposit, or fertility treatment.
Most of us have some form of personal finance outstanding, like credit cards, and often we may be paying high-interest rates. Salary Finance offers you a way to pay off your debts quicker, at a lower cost, and boost your savings.
Family Matters
We offer Birth, Adoption, Surrogacy and Partner Leave to help you make time for the people that matter most.
We offer extra paid leave to support you with moving to a new house, caring for someone, getting married, becoming a grandparent, or dealing with bereavement.
We offer an interest-free fertility loan for any employee who is going through fertility treatment, as we know the financial impact it can have.
Recognition Matters
Showing appreciation for all things - big and small - goes a long way. It's only polite after all. But it's powerful too.
Working at RHP
Previous Next
Values We Live By
We Know Our Stuff
We build trust and confidence by being experts in what we do. Our knowledge and skills enable us to get the most important stuff right - providing an excellent service and keeping our customers, our homes and each other safe. We embrace change and recognise when we need to adapt, learn and develop new skills.
We Make It Happen
We show accountability, energy and passion for finding speedy resolutions and people will trust that we'll do what we say we will. We'll use collaboration and creativity to work together to find better ways of doing things. We don't stand on the side-lines and get involved in a way that's meaningful for us. We find joy in what we do and will have fun along the way.
We Care
We care about providing an amazing service to our customers and each other. We treat people as individuals and show empathy by putting ourselves in their shoes. We really listen, being present for both customers and colleagues - making them feel in safe hands. We care about what happens today and tomorrow for our people, communities, homes and the planet.
Testimonials
John
"I'm now a New Business Project Manager in our Development Team, directly helping to fulfil our purpose of providing safe, secure homes - opening the door to life opportunities. If you want to aspire to something or a new role then go for it: be the change you want to see."
Donna
"I knew I could do this role as I had the experience and the knowledge, so I just had to show this at the interview and not let nerves get the better of me. I joined the People Team in November 2023. It's challenging at times, but I'm loving it."
Laura
"As I transitioned into management, the level of freedom to try new things and opportunities for training really made all the difference. I had great support in developing some essential management skills and I have found increased confidence in myself and in my ability to try new things."
Nigel
"Through the apprenticeship I'm not only getting on the job learning but I'm also getting funded to gain a surveying qualification. I'm so grateful to RHP for taking a chance on me and helping me progress my career in this way!"
Who we're looking for
As part of our Housing team, you'll lead the team and work with colleagues, stakeholders and other external partners to deliver excellent service to customers and respond to tenancy breaches. You'll lead the housing part of the customer journey by supporting customers affected by ASB, domestic abuse, housing-related tenancy issues and our travelling community.
Being a confident decision maker and problem solver, you'll be proactive with proportionate responses to issues in accordance with legislation and HOS guidance. You'll also drive team success through continuous coaching, regular performance discussions, and role modelling our values.
An Enhanced DBS check will be carried out for the successful candidate.
When we're hiring, we look for people who connect with our KOSMIHC values:
- We know our stuff
- We make it happen
- We care
Feel a connection? If this sounds like you, click and 'apply now'
Closing date for applications is 26 October
The Company
Hello. We're RHP. Our purpose is to provide safe, secure homes - opening the door to life opportunities. We own and manage over 11,000 homes for social rent and shared ownership, and plan to build more over the next 12 months.
Our employees enjoy working for us, and we've been recognised as an excellent employer through several prestigious awards, including being named as a Top Employer for three years in a row. In recent years we've also gained Gold accreditation as part of the Mind Workplace Wellbeing Index and were named as Family Friendly Employer of the Year at the Personnel Today Awards.
We're a Disability Confident Employer, which means we're committed to inclusive recruitment practices.
If you want to make a difference to our customers, colleagues and beyond, we're the place for you.
Connected through difference
We embrace and understand the value diversity brings - it can only make us better and stronger. That's why a key part of our culture is to create an environment where everyone can be themselves and is treated fairly and equally. It's important to us that you feel valued, appreciated, and free to be who you are.
Perks of the Job
Our aim is to be an excellent employer and create a healthy work environment so you can be the best version of yourself. Our flexible Life Matters benefits package has been designed around the things our people value most to give you choice around what you need to live well at work, rest, and play - you'll have access to all these benefits during your time with us.
Life Matters has six main elements:
Mind Matters
Mind Matters Champions are RHP Group employees who've been trained to recognise the signs of mental health problems in the workplace, guide you towards professional help, and support you through difficult moments.
Our Engagement Champions Group (ECG) is the heartbeat of the organisation and the voice of our employees. They welcome your views about working at RHP so they can share information, take ideas forward and make changes across the business.
Your Simplyhealth membership offers you access to up to six structured counseling sessions with an experienced counselor if it's more formal support you need.
Body Matters
From your first day with us, we pay for Level 5 cover with Simplyhealth. This helps you to claim money back on the cost of everyday healthcare, like eye tests, trips to the dentist and physiotherapy. You can also choose to top up your membership the Level 6 (currently the highest level available).
The health of our employees is important, so we offer free flu jabs to all employees and Hepatitis B jabs to caretakers and first aiders.
We offer bike loans through the government scheme (Cyclescheme). You'll get tax-free, National Insurance free and interest-free help with the cost of buying a bike and equipment.
Soul Matters
Work should be something you do, not somewhere you go, so our flexible working approach is all about doing Your Work Your Way so you can be the best version of yourself, get the best out of life and achieve a great outcome for our customers. Flexible working isn't just home working: it includes flexing your hours to suit you, breaking up your hours throughout the day, working remotely from another location, and buying and selling holidays.
Giving back to the community is important to our people. Most companies only allow one day a year for volunteering activities, but at RHP employees who work more than 18 hours a week can have up to two days.
Our social purpose is strong, and our employees value the opportunity to give back to the local community, so having a nominated charity is important. All our fundraising efforts are currently for The Vineyard Community Centre in Richmond.
We offer 29 days' annual leave and paid leave for eight bank holidays from 1 April to 31 March. For part-time workers, your holiday and bank holiday entitlement is pro-rata. For the times when you have something special planned or need a little extra in your bank account, you can buy or sell your holiday.
Money Matters
Fancy an easy pay rise? Start a pension and there you have it! Pensions can be confusing, but the truth is, they're just a tax-free pot of cash you and RHP pay into, as a way of saving for retirement. We have one pension scheme - a Defined Contribution (DC). If you meet the criteria you'll automatically be enrolled in our DC pension scheme. You contribute 3% and we're committed to matching and doubling that, from 6% up to a maximum of 11.3%.
We're committed to reviewing salaries every year. And we're a London Living Wage employer, which means we're voluntarily taking a stand to make sure your payment covers the cost of important stuff - like rent and food bills.
We know there may be times where you need to make big purchases upfront and could do with some help. That's why we have a choice of four interest-free loans that you pay back over a 12-month period: for help with paying for a digital device, season ticket, tenancy deposit, or fertility treatment.
Most of us have some form of personal finance outstanding, like credit cards, and often we may be paying high-interest rates. Salary Finance offers you a way to pay off your debts quicker, at a lower cost, and boost your savings.
Family Matters
We offer Birth, Adoption, Surrogacy and Partner Leave to help you make time for the people that matter most.
We offer extra paid leave to support you with moving to a new house, caring for someone, getting married, becoming a grandparent, or dealing with bereavement.
We offer an interest-free fertility loan for any employee who is going through fertility treatment, as we know the financial impact it can have.
Recognition Matters
Showing appreciation for all things - big and small - goes a long way. It's only polite after all. But it's powerful too.
Working at RHP
Previous Next
Values We Live By
We Know Our Stuff
We build trust and confidence by being experts in what we do. Our knowledge and skills enable us to get the most important stuff right - providing an excellent service and keeping our customers, our homes and each other safe. We embrace change and recognise when we need to adapt, learn and develop new skills.
We Make It Happen
We show accountability, energy and passion for finding speedy resolutions and people will trust that we'll do what we say we will. We'll use collaboration and creativity to work together to find better ways of doing things. We don't stand on the side-lines and get involved in a way that's meaningful for us. We find joy in what we do and will have fun along the way.
We Care
We care about providing an amazing service to our customers and each other. We treat people as individuals and show empathy by putting ourselves in their shoes. We really listen, being present for both customers and colleagues - making them feel in safe hands. We care about what happens today and tomorrow for our people, communities, homes and the planet.
Testimonials
John
"I'm now a New Business Project Manager in our Development Team, directly helping to fulfil our purpose of providing safe, secure homes - opening the door to life opportunities. If you want to aspire to something or a new role then go for it: be the change you want to see."
Donna
"I knew I could do this role as I had the experience and the knowledge, so I just had to show this at the interview and not let nerves get the better of me. I joined the People Team in November 2023. It's challenging at times, but I'm loving it."
Laura
"As I transitioned into management, the level of freedom to try new things and opportunities for training really made all the difference. I had great support in developing some essential management skills and I have found increased confidence in myself and in my ability to try new things."
Nigel
"Through the apprenticeship I'm not only getting on the job learning but I'm also getting funded to gain a surveying qualification. I'm so grateful to RHP for taking a chance on me and helping me progress my career in this way!"