Housing Manager
Reading, Basingstoke and surrounding areas including Hybrid working
Permanent, full time (37.5 hpw), working Monday to Friday 9.00a.m to 5.00p.m with some need to occasional attend evening customer meetings.
Circa £32,000 per annum depending on experience, skills and qualifications
Plus great benefits including Health Cash Plan
Home, a place where you belong
Join us as a Housing Manager at Home Group, in our awesome housing team based in Reading. You'll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day!
Typical day as a Housing Manager
About You
You'll join Ali who manages the Housing Managers in Reading. We're absolutely passionate about what we do! We're really proud of always being the portfolio who hits their KPI targets continuously due to the hard work and accountability of the brilliant team. We're a supportive bunch who meet regularly to work together in the office, but we also make sure we plan fun things and celebrate special occasions.
Job details
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work !
What's in it for you?
Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out.
Finally, do let us know if there's anything we can do, to help you shine in our process at recruitment@homegroup.org.uk
South West Rented Portfolio 3
Reading, Basingstoke and surrounding areas including Hybrid working
Permanent, full time (37.5 hpw), working Monday to Friday 9.00a.m to 5.00p.m with some need to occasional attend evening customer meetings.
Circa £32,000 per annum depending on experience, skills and qualifications
Plus great benefits including Health Cash Plan
Home, a place where you belong
Join us as a Housing Manager at Home Group, in our awesome housing team based in Reading. You'll be our face to face customer support to our estates, ensuring we provide safe homes and communities where people choose to live, while also ensuring our income is maximised. You'll provide first class customer service, delivering our customer promise every day!
Typical day as a Housing Manager
- You'll look after a number of patches and neighbourhoods (ably supported by our Community Housing Assistants).
- Through visibility, engagement with customers and proactivity on our estates, you'll really get to get to know our communities. This will help us to improve our local neighbourhoods.
- Proactively managing anti-social behaviours in our estates, responding to customer queries and complaints.
- Managing our voids process including liaising with local authorities.
- Carry out estate inspections, engaging and meeting with contractors on site, as well as carrying out and recording the routine safety and compliance checks in our buildings and communities.
About You
- You are experienced in the housing sector and understand housing management and housing law
- You have, or are willing to work towards Chartered Institute of Housing Level 3
- Super organised and methodical in your approach, you're also a proactive self-starter with a "can do" positive attitude
- Passionate about delivering excellent customer service and have a genuine desire to help your customers.
- This job can challenge, especially when we're dealing with complaints, but your resilience will help you through.
- Confident working with external partners and stakeholders such as local authorities, MP's etc
- Like being part of a team but appreciate that this is a role where you'll spend most of your time working in our local estates.
You'll join Ali who manages the Housing Managers in Reading. We're absolutely passionate about what we do! We're really proud of always being the portfolio who hits their KPI targets continuously due to the hard work and accountability of the brilliant team. We're a supportive bunch who meet regularly to work together in the office, but we also make sure we plan fun things and celebrate special occasions.
Job details
- This is a hybrid role and in an average week, you'll spend 2-3 days working from our community patches of Reading, Basingstoke and surrounding areas
- Although you'll spend time in our neighbourhoods, we do get together regularly, we meet every Wednesday in the Reading office for anchor days. You do however get the chance to also work from home to catch up on admin.
- Flexible working hours or there may be some flexibility to adapt your working hours, do let us know about this when you meet us at the interview
- We mainly work Monday to Friday and work occasional evenings to meet with customers. The great news is that you'll be able to shape your own diary.
- To get from A to B, you'll need a vehicle insured for business purposes. The great news is that we'll pay your mileage!
- You'll need a Standard DBS check done and we pay for that.
Great things happen when we can be ourselves at work. We want all our colleagues to be who they truly are here. Our internal diversity networks, peers and allies (Multicultural, LGBTQIA and Disability) support us all to be our best. Together we make Home Group a great place to work !
What's in it for you?
- 34 days leave (this includes bank hols and a "me day" to use whenever you fancy) increasing to 39, the option to buy 5 more, and time off for volunteering too!
- Health cash plan saving you from £1140 per annum. We'll cover your costs (and kids if you have them) towards dental, optical, prescriptions, alternative therapies and lots more.
- Over 800 high street discounts on groceries, holidays and days out. Looking for a new phone, bike or car? Save money with us.
- We Grow Our Own colleagues (not literally of course!), when you're ready for the next step in your career, you can grow with us!
- Colleagues really matter to us, that's why we're the 10 th Best place in the UK for Wellbeing. Our tools and support help you when you need them.
- Explore our benefits in detail on our website.
Click APPLY NOW to see our Housing Manager Job description , find out about us and for help to apply . Sometimes we close a job early, so don't delay or you might miss out.
Finally, do let us know if there's anything we can do, to help you shine in our process at recruitment@homegroup.org.uk
South West Rented Portfolio 3