The vacancy
Permanent
Full time (37 hours per week)
Role Description:
Are you passionate about making a difference in your community? We are looking for an experienced Housing Officer to join our team and be a visible presence in our neighbourhoods. This role is all about building strong relationships with our customers, understanding their needs, and providing exceptional service.
As a Housing Officer, you will have the opportunity to work closely with our customers, ensuring they feel supported and valued. You will be out and about in the community, visiting customers, and attending local events to foster a sense of trust and collaboration.
Responsibilities:
Interview Date: To be confirmed
Join us in making a positive impact in our communities. Apply today and become a key part of our team!
About us
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership.
We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.
We own or manage over 19,500 homes and over 500 staff.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard.
That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Money & Time
Permanent
Full time (37 hours per week)
Role Description:
Are you passionate about making a difference in your community? We are looking for an experienced Housing Officer to join our team and be a visible presence in our neighbourhoods. This role is all about building strong relationships with our customers, understanding their needs, and providing exceptional service.
As a Housing Officer, you will have the opportunity to work closely with our customers, ensuring they feel supported and valued. You will be out and about in the community, visiting customers, and attending local events to foster a sense of trust and collaboration.
Responsibilities:
- Engage with the community: Be a visible and approachable presence in our neighbourhoods, attending community events and meeting with customers regularly.
- Customer-focused service: Provide personalised support to our customers, ensuring their needs are met and their voices are heard.
- Tenancy and neighbourhood management: Maximise rent and void loss, manage lower-level ASB cases, and ensure tenancy sustainment with a strong customer focus.
- Collaborate with partners: Work alongside internal teams and external partners to deliver comprehensive services to our customers.
- Estate inspections: Conduct regular estate inspections, monitor estate services, and complete fire safety inspections to maintain a safe and pleasant environment.
- Experience: Proven experience as a Housing Officer, with a strong track record of working in housing management.
- Excellent customer service skills: Put the customer at the heart of everything you do, with a genuine desire to help and support our residents.
- Strong communication skills: Effectively communicate with customers, colleagues, and partners, both verbally and in writing.
- Problem-solving abilities: Tackle challenges with a positive attitude and find solutions that benefit our customers.
- Organisational skills: Manage your time effectively to balance community engagement with administrative tasks.
- 28 days holiday PLUS Bank Holidays
- A generous contributory pension scheme
- Private health care
- Free life assurance
- Access to an extensive suite of wellbeing services and tools including a digital gym
- Opportunities for learning and development
- Discounted gym membership
- Retail discount scheme
Interview Date: To be confirmed
Join us in making a positive impact in our communities. Apply today and become a key part of our team!
About us
bpha is a Housing Association located in the Oxford to Cambridge arc, which is committed to providing its customers with high quality, value for money services whilst continuing to develop energy efficient, sustainable and affordable housing.
We are a leading provider and developer of affordable homes - for rent, sheltered, residential care and shared ownership.
We work together with communities - to improve opportunities, independence and quality of life for our residents, and to benefit the wider community. We bring people together, and run and support a wide range of community activities.
All the money we make is used to invest in existing homes, to enable us to build new homes, and to deliver new and improved services.
We own or manage over 19,500 homes and over 500 staff.
Our vision and values
To build communities where people can live happily in a home they can afford.
Our values underpin the work that we do and are ingrained in our culture at bpha. We are looking for people who can share these values and translate them into day-to-day practices for the benefit of our communities, customers and fellow colleagues. So that we can realise our vision, together.
We are ambitious
We are better together
We show empathy
We take responsibility
Benefits
We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard.
That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Money & Time
- Holiday entitlement of 28-33 days a year, plus public holidays
- Contributory pension scheme
- Competitive pay
- Life assurance cover
- Private healthcare
- Mental Health First Aid
- Counselling service
- Eye tests
- Discounted gym membership
- Cycle to Work scheme
- Free annual flu jabs
- Wellbeing activities and events
- Free fruit and refreshments
- Long service award
- Annual staff recognition awards
- Discretionary reward scheme
- Annual volunteering day
- Social events, clubs and activities
- Breakout areas
- Onsite cafe/restaurant at headquarters
- Opportunities for professional training and qualifications
- Workshops and training sessions for new skills
- A fresh and modern eLearning platform