Key Responsibilities:
The post is part of our Housing Services department, who have responsibility for providing a high quality, comprehensive housing management service to tenants and sharing owner in accordance with the Association's policies, sector good practice and relevant legislation.
The successful candidate will be expected to:
You will have a CIH Level 4 in Housing, or willingness to undertake this qualification, be a Member of the Chartered Institute of Housing and hold a current valid Driving Licence.
The full job description, with details of the essential and desirable criteria is is on our job profile here HousingOfficerJobProfile.pdf
If you think you'd like to join our team submit your application prior to the closing date of 11th July 2025. Interviews will be held on 28th July 2025.
To assist with your application, please read our background information and values document which is available on the jobs pages of our website. Further information about the organisation can be found there.
We can offer:
The post is part of our Housing Services department, who have responsibility for providing a high quality, comprehensive housing management service to tenants and sharing owner in accordance with the Association's policies, sector good practice and relevant legislation.
The successful candidate will be expected to:
- Provide a high quality comprehensive front line housing management service to tenants, sharing owners and applicants in accordance with the Association's policies, sector good practice and relevant legislation.
- Acting as the main point of contact for tenants regarding all tenancy matters including rent payments, anti-social behaviour, estate management and allocations.
- There is a responsibility for the post holder to demonstrate a commitment to Castlehill's aims and objectives.
- Monitor rent arrears and take prompt relevant action to control arrears using the Association's Debt Recovery Policy.
- Promptly allocate all voids properties, following the relevant procedures.
- Ensure compliance with relevant allocations policies, taking account of the different processes for general needs, sheltered, very sheltered and shared ownership allocations.
- Liaise with sheltered housing staff and support providers regarding housing management issues, providing advice and assistance as required.
- Attend annual tenants meeting along with housing support staff and other Association staff, to provide a face to face point of contact for any tenant issues.
You will have a CIH Level 4 in Housing, or willingness to undertake this qualification, be a Member of the Chartered Institute of Housing and hold a current valid Driving Licence.
The full job description, with details of the essential and desirable criteria is is on our job profile here HousingOfficerJobProfile.pdf
If you think you'd like to join our team submit your application prior to the closing date of 11th July 2025. Interviews will be held on 28th July 2025.
To assist with your application, please read our background information and values document which is available on the jobs pages of our website. Further information about the organisation can be found there.
We can offer:
- Hours of Work: Hours of work are 35
- Annual Leave: Generous annual leave entitlement of 37 days including 9 public holidays
- Contract: Permanent/Full-Time
- Salary: Starting salary is £37,473 This salary is a Grade 7 (£37,473 - £41,636)
- Flexible Working: Flexitime and remote working for eligible posts
- Pension: A defined contribution pension scheme with start contribution rate of 5% employee contribution and 10% employer contribution.
- Car Allowance: An essential car user allowance to help maintain your vehicle.
- Probation Period: A six month probation period applies to all new employees