Housing Officer

Job Description

Put your housing knowledge and experience to the test in a brand-new opportunity that will get your foot in the door of an award-winning organisation that makes a real difference to people's lives.

In the Housing Officer role you will:

• Deliver a proactive service, supporting tenants to sustain their tenancies, promoting thriving communities, and resolving tenancy queries, complaints, rent arrears, and anti-social behaviour cases
• Engage with tenants in the community, identifying those in need of support and signposting them to appropriate services, including social, financial, and welfare support agencies
• Collaborate with colleagues, partner organisations, and community groups to ensure a joined-up approach to housing management and continuous service improvement
• Manage a varied caseload of properties, maintaining accurate records and using ICT systems to ensure efficient, high-quality service delivery
• Act independently while making informed decisions in line with housing legislation, organisational policies, and values, balancing competing priorities and deadlines

To be considered for the Housing Officer job you must have:

• Previous experience in a housing-related role or similar
• Knowledge of housing legislation, housing issues, and ideally homelessness legislation
• Experience of working in a customer-facing environment and with vulnerable tenants
• Strong communication, influencing, and negotiation skills
• IT literacy with basic Microsoft Office skills (Word, Excel, Outlook)
• A full UK driving licence and access to a car for work purposes

This is a temporary role for 6 weeks initially, working full time (37.5 hours per week, Monday to Friday).
You'll earn £16.30 per hour plus benefits and be based near Abergele, with travel across the County of Conwy.

Please note, successful candidates will need to complete a DBS. Welsh language skills are desirable.

If you have a passion for people and thrive in a customer-focused role, we'd love to hear from you today!