About the job
Job Title: Housing Officer
Location: Homebased with Travel
Contract: Permanent
Hours: Full Time
Salary: Up to 31,521.10
Reference: 084293
Do you want to make a real difference in peoples lives while building a career in housing management Services? Forward Housing, part of the Thera Group, is looking for a dedicated Housing Officer to join our team.
About the role:
Youll work closely with the Senior Housing Officer to oversee housing management services for more than 80 properties across England and Scotland. This is a home-based role with national reach, supporting tenants, families, carers, and care teams to ensure safe, secure, and well-managed homes.
Were looking for someone who is:
Job Title: Housing Officer
Location: Homebased with Travel
Contract: Permanent
Hours: Full Time
Salary: Up to 31,521.10
Reference: 084293
Do you want to make a real difference in peoples lives while building a career in housing management Services? Forward Housing, part of the Thera Group, is looking for a dedicated Housing Officer to join our team.
About the role:
Youll work closely with the Senior Housing Officer to oversee housing management services for more than 80 properties across England and Scotland. This is a home-based role with national reach, supporting tenants, families, carers, and care teams to ensure safe, secure, and well-managed homes.
- Maintain accurate property records and act as the main contact for tenants and care teams
- Monitor rent accounts, liaising with Housing Benefit teams and resolving issues promptly
- Support tenants with tenancy responsibilities and new tenancy sign-ups
- Work with the Repairs team to minimise voids and ensure properties are ready for re-letting
- Assist with compliance monitoring and service charge budgets
- Collaborate with finance, care commissioners, and adult social care teams
Were looking for someone who is:
- Working towards (or willing to complete) a Level 4 CIH qualification
- Experienced in delivering excellent customer service, especially for people with a learning disability
- Skilled at building effective stakeholder relationships
- Enthusiastic, determined, and passionate about housing management
- Knowledgeable (or keen to learn) about social housing frameworks, especially in Supported Housing and Exempt Accommodation
- A supportive, values-driven organisation
- Opportunities for professional development and CIH qualifications
- The chance to make a meaningful impact every day