About Zetetick Housing
Zetetick Housing is a specialist supported housing charity providing homes for adults with learning disabilities and autistic adults across London and the South East.
We work closely with care providers, landlords and local authorities to provide safe, stable and well managed homes that promote dignity, independence and inclusion.
What We Offer
- A meaningful role within a specialist supported housing organisation where your work has a direct impact on tenants’ lives
- Salary starting from £32,063, with scope for enhancement depending on qualifications and relevant housing experience
- 25 days annual leave plus bank holidays
- Pension scheme with employer contribution
- Access to an Employee Assistance Programme and health support scheme
- Support towards CIH qualifications and ongoing professional development
- Learning and development opportunities across housing and compliance
- Flexible working arrangements where operationally appropriate
About You
We’d love to hear from you if you:
- Have experience in housing, supported housing or neighbourhood management
- Are confident building positive relationships with tenants and partner agencies
- Can manage competing priorities and work independently
- Communicate clearly and professionally
- Share our commitment to inclusive, person-centred services
Desirable:
- Knowledge of housing compliance and safeguarding
- Experience working with people with learning disabilities or autistic adults
- CIH qualification or willingness to work towards one
Job Purpose
Provide a professional, tenant focused housing and neighbourhood management service across Zetetick’s supported housing portfolio, working closely with tenants, colleagues and partner agencies.
This role is underpinned by Zetetick’s BEDROCK values and commitment to inclusive, person-centred housing services.
Key Responsibilities
- Provide an excellent housing and neighbourhood management service to tenants and care partners.
- Manage tenancy responsibilities including sign-ups, rent collection, income recovery, void turnaround, estate inspections and tenancy enquiries.
- Investigate allegations of tenancy breaches, such as anti-social behaviour, hate crime and domestic abuse in a sensitive manner, taking robust action when required.
- Prepare and assist the presentation of cases for legal action in court, liaising with colleagues and solicitors as appropriate.
- Report and monitor repairs using Pyramid housing management systems.
- Work with contractors and colleagues to ensure repairs are completed to a high standard and within agreed timescales.
- Build positive working relationships with tenants, care providers, contractors, local authorities and colleagues to support effective service delivery.
- Support finance colleagues with monitoring service charge payments and income recovery where required.
- Monitor estate services and contractors to ensure homes and communal areas remain safe, clean and well maintained.
- Work closely with care and support providers to ensure clear responsibilities, effective communication and appropriate support arrangements for tenants.
- Carry out property inspections and homeliness visits, taking action to resolve issues and support safe, comfortable homes for tenants.
- Ensure health, safety and compliance checks are completed and follow-up actions are recorded accurately using Pyramid.
- Monitor Fire Risk Assessments and ensure identified actions are completed in partnership with care providers and colleagues.
- Where applicable, to assist in ensuring that properties that are subject to the House in Multiple Occupancy (HMO) licensing standards meet these standards and that an HMO licence is granted.
- Be an active presence across your patch, visiting tenants and care partners to provide visible, responsive housing support.
- To actively work with colleagues across the business to identify and implement positive ways to increase tenant participation and voice in the Charity’s work.
General Responsibilities
- Promote Zetetick positively through professional, tenant-focused service delivery.
- Assist in developing operational systems that enhance the outcomes of services to our tenants.
- Maintain accurate tenancy, property and contractor records using housing management systems.
- Undertake any other reasonable duties appropriate to the role, as requested by managers.
Personal Development
- Participate in regular supervision, appraisal and development opportunities.
- Take ownership of personal development and continuous learning.
- Take part in training and development opportunities that support both personal and organisational growth.
- Keep up to date with developments across housing, benefits and learning disability sectors, sharing learning and good practice with colleagues.
Statutory and Corporate Compliance
- Comply with all relevant legal, regulatory and organisational requirements.
Values and Ethos
All team members are expected to work in accordance with Zetetick’s BEDROCK values:
• Belonging – creating inclusive communities where everyone feels safe, accepted and valued
• Equality – actively promoting inclusion and challenging discrimination
• Dignity – treating tenants and colleagues with care and compassion
• Respect – valuing diverse experiences and listening to others
• Opportunity – creating space for people to grow and thrive
• Care – offering empathetic, person-centred housing support
• Knowledge – continually learning, improving and sharing best practice
These values guide how we work with tenants, colleagues and partners every day.
Please apply with your CV and a short covering letter outlining your relevant experience and interest in the role.
Salary range
- From £32,063 per year