Housing Officer

About Zetetick Housing

Zetetick Housing is a specialist supported housing charity providing homes for adults with learning disabilities and autistic adults across London and the South East.

We work closely with care providers, landlords and local authorities to provide safe, stable and well managed homes that promote dignity, independence and inclusion.

What We Offer

• A meaningful role within a specialist supported housing organisation where your work has a direct impact on tenants’ lives
• Salary starting from £32,063, with scope for enhancement depending on qualifications and relevant housing experience
• 25 days annual leave plus bank holidays
• Pension scheme with employer contribution
• Access to an Employee Assistance Programme and health support scheme
• Support towards CIH qualifications and ongoing professional development
• Learning and development opportunities across housing and compliance
• Flexible working arrangements where operationally appropriate

Job Purpose

Provide a professional front line, tenant focused housing and neighbourhood management service to the Charities housing portfolio and specialist accommodation, in close co-operation with your manager, colleagues, tenants and partner agencies.

All duties will be carried out in a manner that upholds Zetetick’s BEDROCK values – Belonging, Equality, Dignity, Respect, Opportunity, Care and Knowledge.

Key Responsibilities

• Provide excellent comprehensive services to tenants, care partners homes and neighbourhoods in line with Zetetick’s vision and values, policies and procedures.
• Manage specified tenancy requirements including pre and post sign up actions, rent collection, income recovery, void turnaround, estate inspections and tenancy/lease enquiries – ensuring prompt and effective responses.
• Investigate allegations of tenancy breaches, such as anti-social behaviour, hate crime and domestic abuse in a sensitive manner, taking robust action when required.
• Prepare and assist the presentation of cases for legal action in court, liaising with colleagues and solicitors as appropriate.
• Report repairs in a timely manner using Pyramid, the Zetetick housing management system
• Monitor delivery and standard of repairs, ensuring it meets Zetetick’s quality expectations.
• Build and manage effective relationships with internal and external customers, colleagues, partners, agencies, contractors and consultants to support excellent service delivery.
• Assist our finance teams in setting and monitoring service charge payments received and where required, take appropriate action to ensure that monies owed are collected within a timely manner.
• Proactively manage contractors and other services to deliver high quality estate services e.g. cleaning, window cleaning contracts, furniture repairs/replacements for new and existing homes.
• Proactively manage care and support service providers in our homes, ensuring appropriate risk and other plans are in place for tenants, service levels agreements are in place and clear on responsibilities, standards and services.
• Carry out timely property inspections and homeliness visits as agreed, taking prompt action to resolve any issues, working closely with Zetetick colleagues across the business to ensure safe, comfortable and happy homes.
• Ensure health and safety and compliance checks are carried out and prompt follow on actions are taken to ensure customers remain safe in their homes. Maintain accurate records using Pyramid, the Zetetick housing management system
• Ensure that all properties hold an appropriate Fire Risk Assessment, that any actions identified are addressed and monitored in line with Zetetick’s expectations, ensuring that Care Providers carry out relevant checks to ensure the safety of our tenants so this can be recorded using Pyramid, the Zetetick housing management system
• Where applicable, to assist in ensuring that properties that are subject to the House in Multiple Occupancy (HMO) licensing standards meet these standards and that an HMO licence is granted.
• To be an active presence on a designated patch, traveling to meet tenants in their homes as required, ensuring that tenants and care partners feel supported and able to access the services offered by Zetetick during their tenancy journey.
• To actively work with colleagues across the business to identify and implement positive ways to increase tenant participation and voice in the Charity’s work.

General Responsibilities

1. To portray and promote a positive image of Zetetick’s services and the positive impact of the work delivered.
2. To assist in developing operational systems that enhance the outcomes of services to our tenants.
3. In conjunction with the maintenance team, provide a responsive service ensuring repair requests by phone, text, email or in person are recorded and processed promptly using pyramid, keeping all parties informed and updated of any delays.
4. To input and update data on our housing management systems, maintaining accurate records relating to tenants, property information, contacts, suppliers, superior landlords, utilities and provided fixtures and fittings and repairs by using Pyramid.
5. To undertake any reasonable task that your role, skills or experience would indicate competency to complete, as designated by your line manager and/or senior managers within the organisation.
6. To carry out all responsibilities in a way that champions Zetetick’s BEDROCK values and contributes positively to the culture and mission of the organisation.

Personal Development

1. To be committed to active participation in timely supervision and annual appraisals.
2. To proactively approach personal objectives to ensure both personal and organisational growth.
3. To help identify and participate in appropriate training and personal development that meets both personal and organisational objectives.
4. To keep abreast of new developments within the Housing, Benefits and LD sectors and proactively share information and learning with others.

Statutory and Corporate Compliance

1. To meet all legal statutory obligations that pertains to the role and as an employee in both respect to yourself and others.
2. To comply with all company policy and procedures.

Values and Ethos

All team members are expected to work in accordance with Zetetick’s BEDROCK values:

• Belonging – creating inclusive communities where everyone feels safe, accepted and valued
• Equality – actively promoting inclusion and challenging discrimination
• Dignity – treating tenants and colleagues with care and compassion
• Respect – valuing diverse experiences and listening to others
• Opportunity – creating space for people to grow and thrive
• Care – offering empathetic, person-centred housing support
• Knowledge – continually learning, improving and sharing best practice

These values underpin our relationships, decision-making, and service delivery.

Please apply with your CV and a short covering letter outlining your relevant experience and interest in the role.