We are seeking an experienced Housing Officer to deliver a responsive, resident-focused housing management service. The successful candidate will be responsible for tenancy management, estate inspections, anti-social behaviour (ASB) casework, resident engagement, safeguarding, and community development across a designated patch. The role requires a visible presence within communities, ensuring residents receive high-quality support while maintaining safe, sustainable neighbourhoods.
Key Responsibilities
Tenancy & Housing Management
Essential
Key Responsibilities
Tenancy & Housing Management
- Manage tenancies and leasehold matters, ensuring compliance with tenancy conditions.
- Investigate and resolve tenancy breaches, including unauthorised occupation, hoarding, subletting, and other breaches.
- Respond to and manage ASB cases, working with residents, partner agencies, and specialist teams where required.
- Conduct tenancy audits, home visits, estate inspections, and end-of-tenancy visits.
- Support tenancy sign-ups and ensure new residents understand their rights, responsibilities, and available support services.
- Monitor estate conditions, communal repairs, environmental issues, and access requirements.
- Build positive relationships with residents through regular estate presence and proactive communication.
- Attend resident meetings, community events, and estate walkabouts.
- Identify vulnerabilities and safeguarding concerns, making referrals to appropriate services.
- Support community initiatives and contribute to neighbourhood improvement plans.
- Support the delivery of property compliance, building safety, and fire safety requirements.
- Identify, report, and escalate health and safety risks.
- Work closely with operational teams to ensure properties and communal areas remain safe and compliant.
- Maintain accurate housing management records and case notes.
- Manage a varied caseload while meeting performance targets and service standards.
- Collaborate with internal teams and external partners to deliver joined-up services.
- Contribute to service improvement initiatives and neighbourhood performance monitoring.
Essential
- Minimum 2 years experience in Housing Management.
- Experience managing tenancy breaches and anti-social behaviour cases.
- Knowledge of tenancy management, housing legislation, and landlord responsibilities.
- Understanding of safeguarding, support services, and partnership working.
- Strong customer service, communication, and interpersonal skills.
- Excellent organisational skills with the ability to manage competing priorities.
- Experience working with diverse communities.
- Strong IT, case management, and reporting skills.
- Ability to work independently and collaboratively.
- Housing-related professional qualification.
- Regular estate inspections, home visits, and resident engagement activities.
- Ability to travel between sites as required.
- Flexibility to work occasional evenings and weekends (TOIL provided).
- Enhanced DBS clearance required.