As a Housing Officer, you'll play a key role in helping residents sustain successful tenancies and thrive in safe, well-maintained communities. Working at the heart of our neighbourhoods, you'll build strong relationships with residents, provide practical housing advice and support, manage a varied caseload, and work collaboratively with internal teams and external partners to resolve issues and improve outcomes. From tenancy management and safeguarding to neighbourhood improvement and resident wellbeing, you'll take a proactive, customer-focused approach to delivering excellent housing services and creating communities where people are proud to live.
Principal duties and responsibilities include, but are not limited to:
- Conduct property viewings, working closely with colleagues to minimise void turnaround times and prepare homes for new residents.
- Manage tenancy enforcement processes, including preparing legal documentation, serving notices and attending court hearings where required.
- Carry out neighbourhood inspections and lead local initiatives to improve estate standards, resident satisfaction and community wellbeing.
- Support income recovery by working alongside the Income Team to maximise rent and service charge collection.
- Ensure compliance with health and safety requirements, including facilitating access for statutory inspections and completing relevant risk assessments and actions.
What you'll need:
- Experience of working in a housing environment, including dealing with cases of nuisance and harassment in a housing management context and has a good knowledge of relevant legislation and of tenancy enforcement.
- Proven experience of following processes, using initiative, and delivering excellent customer service.
- Professional curiosity to identify residents with complex support needs.
- Meets targets and deadlines, able to prioritise workloads and work under pressure showing persistence and determination when setbacks occur.
- Excellent communication skills, with the ability to communicate clearly, accurately, and effectively using various communication channels.
- Ability to work effectively as part of a team, working in an agile environment.
- A full UK driving licence and access to a vehicle are essential, as this role requires regular travel across our communities, home visits, and attendance at various locations.
Closing Date: Thursday 15th October 2026 at 23:59
Interviews: Thursday 29th October 2026
Please note: We reserve the right to close this vacancy early if we receive a high volume of applications. We encourage you to submit your application and supporting statement as soon as possible so your application can be reviewed and considered.
A career at Southern Housing will allow you to make a difference every day you come to work. Working in the housing sector with us will bring fresh challenges and give you the opportunity to grow and develop, too.
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