Full time - 36 hours per week
Hybrid working - expected office days 2 days per week
Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it's not just what we do, it's how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
What you'll achieve in the role:
The overall purpose of this role is to deliver a customer-focused housing management service within a dedicated patch of general-needs and shared ownership properties.
Key responsibilities include:
For this role, we are looking for someone with the following:
Job Description - Housing Officer
Raven Strengths Matrix
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
Vacancy Close Date: 9th November
Interviews anticipated to take place: W/c 16th November
The interview process includes a competency based interview and psychometric assessment.
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
We will consider applications for part-time working and job sharing; please include this information in your application.
All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at recruitment@ravenht.org.uk or 0300 123 3399.
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email: recruitment@ravenht.org.uk**, or phone us on 0300 123 3399. **
Hybrid working - expected office days 2 days per week
Raven is here to make a difference, working as a team to build homes and change lives. We're also ambitious: a sector-leader in carbon reduction, with commercial ventures and a focus on the future. But it's not just what we do, it's how we do it that sets us apart from other organisations and helps us create a great experience for our customers and one another.
Our culture statements form the principles for how we work and what we expect of one another whilst working together as One Raven.
- We Put Customers First in everything we do.
- We will Always Be Curious about how we can do better.
- We work together to Make It Happen.
What you'll achieve in the role:
The overall purpose of this role is to deliver a customer-focused housing management service within a dedicated patch of general-needs and shared ownership properties.
Key responsibilities include:
- Conduct sign ups and tenancy visits for all new tenancies and process any tenancy changes in line with legislation and internal procedures.
- Manage neighbour disputes, low-level anti-social behaviour cases, and resolve tenancy breaches, with escalation to relevant teams if necessary.
- Work proactively with customers to support successful tenancy sustainment, discuss tenancy decisions, and identify vulnerabilities and make referrals for support.
- Conduct regular inspections of communal areas and individual properties, and ensure estates are well maintained, safe, and meet agreed standards.
For this role, we are looking for someone with the following:
- A basic understanding and experience of housing management and tenancy related needs.
- The ability to communicate and relate to people with different backgrounds and needs, and experience resolving challenging situations.
- Experience of using IT housing management systems.
- A full, clean UK driving licence.
Job Description - Housing Officer
Raven Strengths Matrix
You will also share our values: earning trust by being open and accountable, listening with an open mind, working collaboratively, and caring about making things better.
DBS clearance will be required for this role.
Vacancy Close Date: 9th November
Interviews anticipated to take place: W/c 16th November
The interview process includes a competency based interview and psychometric assessment.
What Raven will offer in return:
To create a great experience for our customers, we need to create a great experience for one another. What Raven offers goes beyond the ordinary, giving you the opportunity to join a community of people who share the same values and are passionate about making a difference.
Our reward package includes:
- Competitive salaries
- Fantastic work/life balance with flexible working and generous leave entitlement
- Strong focus on learning and development, with opportunities to grow your skills and career
- Enhanced maternity, paternity, and adoption pay
- Funded health cash plan
- Extensive wellbeing support
- Voucher-based recognition scheme
- Retail discounts
We will consider applications for part-time working and job sharing; please include this information in your application.
All data collected is anonymous and has zero bearing on your application. If there is anything we can do to accommodate your specific situation, please let us know at recruitment@ravenht.org.uk or 0300 123 3399.
As a Disability Confident Committed employer, we run a guaranteed interview scheme for disabled applicants. If you meet the essential criteria listed in the job description for this position and would like to be considered under this scheme, please state this in your application, email: recruitment@ravenht.org.uk**, or phone us on 0300 123 3399. **