The vacancy
37 hours per week
Do you want to make a difference? An exciting opportunity has arisen in our Housing team for someone with great people skills to help us build strong communities.
About the role?
As part of our Housing team, you will use your customer service and problem-solving skills to help us deliver high-quality housing services.
The right candidate will need the ability to develop strong relationships with our tenants and be able to confidently communicate and be able to conduct rent analysis accordingly. At Watford Community Housing, one of our corporate objectives is to keep our rent arrears figure within 4.3%; we are therefore looking for someone with strong skills in this area.
In this role you will need to:
You will have previous experience of working as a Housing Officer and be confident in a customer-facing position. You will need to be able to demonstrate both excellent customer service and problem-solving skills and be highly numerate to conduct rent analysis. You will also have a proven track record in building strong relationships.
Essential:
We know that people are our most valuable assets, so we offer a range of benefits including 28 days' annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme.
How we work
We are committed to embracing the most positive aspects of agile working. We take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in our communities, in our shared spaces and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role.
How to apply
If this sounds like your next role, click 'apply now', tell us why you've got what it takes and send us a copy of your current CV.
The closing date is 27 September 2024, (but please note we reserve the right to close the vacancy early if we receive a large response). Interviews will take place in the week commencing 30 September 2024.
About us
We are a housing association with homes across South-West Hertfordshire. We aim to make a real difference by delivering better homes and supporting our communities, because we know that good homes give people the chance to lead more fulfilling lives.
We own and manage more than 6,800 homes and associated assets in South-West Hertfordshire. Our business is evolving rapidly as we find new ways to deliver great homes, improved services and much-needed new homes. We also have a one-star accreditation from Best Companies, putting us in the top 25 housing associations to work for.
We have exciting plans for the future - and you could help us to achieve our goals. Find out more at www.wcht.org.uk/letsgo.
Benefits
Access to season ticket loans
Online rewards with shopping discounts
Cycle to work scheme
28 days annual leave
Pension scheme
2 paid volunteering days
37 hours per week
Do you want to make a difference? An exciting opportunity has arisen in our Housing team for someone with great people skills to help us build strong communities.
About the role?
As part of our Housing team, you will use your customer service and problem-solving skills to help us deliver high-quality housing services.
The right candidate will need the ability to develop strong relationships with our tenants and be able to confidently communicate and be able to conduct rent analysis accordingly. At Watford Community Housing, one of our corporate objectives is to keep our rent arrears figure within 4.3%; we are therefore looking for someone with strong skills in this area.
In this role you will need to:
- have a high standard of customer service that is responsive to our customers' needs.
- be responsible for ensuring tenancies are managed appropriately according to the circumstances of the household
- make referrals and signpost for support as necessary
- help to reduce debt owed in rent by actively working on your arrears cases weekly and taking court action where necessary
- manage cases of anti-social behaviour within your allocated housing patch by working in partnership with other teams and agencies as required
You will have previous experience of working as a Housing Officer and be confident in a customer-facing position. You will need to be able to demonstrate both excellent customer service and problem-solving skills and be highly numerate to conduct rent analysis. You will also have a proven track record in building strong relationships.
Essential:
- Excellent negotiation and influencing skills
- Excellent communication skills, both written and verbal
- Excellent time management and organisational skills
- Good IT skills with the ability to use Housing Management software
- Ability to input data into systems accurately
- Proven debt management experience
- Experience of dealing with people in difficult, often stressful, situations
- Experience of tenancy and neighbourhood management
- Knowledge of relevant Housing legislation
- Due to the nature of the role, you will need to have a full driving licence and access to a car with business insurance.
- Good level of general education or relevant experience
- CIH recognised qualification
- Upholds the CIH professionalism standards and demonstrates a commitment to champion the role housing professionals play in making a difference to the residents and communities they work with
We know that people are our most valuable assets, so we offer a range of benefits including 28 days' annual leave pro rata, an employer pension contribution of up to 11%, development opportunities and access to a comprehensive employee rewards scheme.
How we work
We are committed to embracing the most positive aspects of agile working. We take a blended approach to how we work, so that colleagues have the flexibility to strike the right balance between working in our communities, in our shared spaces and remotely. With digital technology at the heart of our work, teams and individuals are empowered to decide the best way to meet the needs of their role.
How to apply
If this sounds like your next role, click 'apply now', tell us why you've got what it takes and send us a copy of your current CV.
The closing date is 27 September 2024, (but please note we reserve the right to close the vacancy early if we receive a large response). Interviews will take place in the week commencing 30 September 2024.
About us
We are a housing association with homes across South-West Hertfordshire. We aim to make a real difference by delivering better homes and supporting our communities, because we know that good homes give people the chance to lead more fulfilling lives.
We own and manage more than 6,800 homes and associated assets in South-West Hertfordshire. Our business is evolving rapidly as we find new ways to deliver great homes, improved services and much-needed new homes. We also have a one-star accreditation from Best Companies, putting us in the top 25 housing associations to work for.
We have exciting plans for the future - and you could help us to achieve our goals. Find out more at www.wcht.org.uk/letsgo.
Benefits
Access to season ticket loans
Online rewards with shopping discounts
Cycle to work scheme
28 days annual leave
Pension scheme
2 paid volunteering days