Housing Officer (Complex Case Team)
Permanent, Full time (37 hours per week)
Up to £37,000 per annum, including car allowance - Based on skills and experience
We are looking for a self-motivated individual, preferably with Housing Management experience to manage safeguarding and complex anti-social behaviour (ASB), ensuring a strong customer focus at all times.
What you will be doing:
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
About bpha
bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services. We own or manage over 19,500 properties and reinvest all income into improving homes, building new ones, and supporting communities. Our vision is to build places where people can live happily in homes they can afford, guided by value that shape everything we do.
Benefits
We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard.
That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Our full benefits offering can be found here: https://www.bpha.org.uk/about-us/bpha-colleague-benefits/139/
Permanent, Full time (37 hours per week)
Up to £37,000 per annum, including car allowance - Based on skills and experience
We are looking for a self-motivated individual, preferably with Housing Management experience to manage safeguarding and complex anti-social behaviour (ASB), ensuring a strong customer focus at all times.
What you will be doing:
- Managing safeguarding and complex ASB cases for the Home Team, ensuring legislation is followed and focusing on long term solutions.
- Managing cases where a greater focus or intervention is required.
- Working alongside the generic Housing Officers to ensure that comprehensive, consistent services are provided to our customers, ensuring they are at the heart of everything we do.
- Working closely with internal and external partners to ensure a seamless and wholistic offering to customers.
- Ensuring that tenancies are managed appropriately according to the circumstances of the household, making referrals and signposting for support as necessary.
- Working with customers with complex lives to ensure that property
- Excellent customer service skills putting the customer at the heart of what we do
- Good problem-solving, negotiation and influencing skills
- Strong communication skills, both written and verbal
- Excellent time management and organisational skills
- Experience of working in partnership with internal teams and external organisations to achieve shared goals
We reserve the right to close this recruitment if it is deemed that we have received a suitable number of applications. On this basis we would advise that applications are submitted as soon as possible.
About bpha
bpha is a leading Housing Association in the Oxford to Cambridge arc, providing high-quality, affordable homes and services. We own or manage over 19,500 properties and reinvest all income into improving homes, building new ones, and supporting communities. Our vision is to build places where people can live happily in homes they can afford, guided by value that shape everything we do.
Benefits
We believe that benefits should be more than just perks. For us, they aren't simply little extras added on at the end, they're fundamental parts of what we stand for, from the very beginning. As standard.
That's why at bpha, we reward our employees by making sure we give them a supportive and caring environment, that empowers them to be happy, healthy and inspired, every day.
Our full benefits offering can be found here: https://www.bpha.org.uk/about-us/bpha-colleague-benefits/139/