Housing Officer (FTC - Maternity Cover for 12 Months)

Job Title: Housing Officer

Department: Neighbourhood Services

Section: Housing Services

Salary: Grade 7, £42,722.10 - £46,901.90

Contract: Full-time, Fixed Term Contract (Maternity Cover for 12 Months)

Hours: Monday - Friday, 35 hours per week

Role Overview

Queens Cross Housing Association is an award-winning social landlord based in the northwest of Glasgow. With 4,355 properties adjacent to the city centre and West End and the Forth and Clyde canal running through, it is a place where people are proud to live and to work. Queens Cross Group includes a Registered Social Landlord, a property management subsidiary (Queens Cross Factoring) and a social enterprise which lets commercial property (Queens Cross Workspace). Recognised for its innovation, quality services and high performance, Queens Cross Housing Association is looking to appoint a skilled Housing Officer (Maternity Cover).

We are looking for enthusiastic and motivated Housing Officers to join our high performing, forward thinking housing team. This is an exciting and varied role that includes; improving our neighbourhoods, rent management, void & letting management. You will be actively involved in our community engagement work and support our thriving communities to meet their aspirations.

You will be required to meet the competency levels expected of all Queens Cross staff which have a particularly emphasis on attitude, behaviours' and a customer first approach. You must be well organised and able to demonstrate excellent written and verbal communication skills. You will need to be able to manage a varied workload in a face-paced environment.

Key Responsibilities

• Deliver full housing management services including tenancy management, estate management, allocations, voids and lettings within an allocated neighbourhood patch.
• Manage rent account and income recovery, proactively addressing arrears (current and former), supporting tenants affected by welfare reform, and progressing legal action where required.
• Administer tenancy-related legal processes including disputes, complaints, succession, assignations, notices and court representation in line with legislation and policy.
• Lead effective void and estate management, conducting inspections, minimising rent loss, coordinating with maintenance teams and maintaining high neighbourhood standards.
• Engage and support tenants and communities, promoting tenant participation, contributing to community initiatives and building strong local relationships.
• Ensure regulatory compliance and performance delivery, meeting KPIs, producing performance reports and working within financial and governance frameworks.

Essential Criteria

• Minimum 2 years' experience in housing management within a customer-focused environment.
• Sound knowledge of housing legislation and good practice, including legal requirements relating to tenancy management and regulatory compliance.
• Understanding of equality and diversity legislation and its practical application within a Housing Association setting.
• Excellent interpersonal and communication skills, with the ability to manage difficult or sensitive situations calmly, professionally and with a customer-first approach.
• Strong organisational skills and initiative, able to prioritise and manage a varied workload to meet deadlines, alongside competency in Microsoft Office (Word and Excel).
• Will have a full driving license and meet the requirements of the Corporate Vehicle Policy.

This vacancy will close at 5:00pm, Wednesday 8th July.

Interviews are expected to take place on Thursday 16th July.