Housing Officer (Home Ownership)

The Vacancy

We are looking for a proactive and customer-focused Housing Officer to provide a high-quality housing management service to leaseholders and shared owners.

You will act as a key point of contact for home ownership customers, ensuring services are delivered in line with lease obligations and that customers are actively involved in shaping service delivery. You will work across teams to resolve issues, improve service outcomes and ensure a consistent customer experience.

Key responsibilities

• Act as the first point of contact for leaseholders and shared owners, ensuring services are delivered to a high standard and in line with lease agreements
• Deliver an effective housing management service, including estate inspections
• Manage reports of Anti-Social Behaviour, working with internal teams and external agencies where appropriate
• Support and manage customer expectations in a clear and professional manner
• Work with Neighbourhood and Customer Accounts teams to provide a joined-up service, including support with payment queries and service charge processes
• Liaise with Asset Management and Maintenance teams to ensure repairs and maintenance are carried out in accordance with lease requirements
• Work with the Section 20 officer to ensure customers are informed and involved in decisions relating to major works and cyclical maintenance
• Provide advice and support to colleagues on leasehold management and assist with training where required
• Maintain accurate records and provide reports to managers, customers and stakeholders

What we're looking for

• Knowledge of housing law and leasehold/shared ownership management
• Experience in a housing, leasehold or property management customer-facing role
• Ability to manage competing priorities and meet deadlines under pressure
• Strong problem-solving skills with a proactive and innovative approach
• Excellent communication skills, both written and verbal
• Good IT skills and confidence using systems and databases
• Strong commitment to customer service and continuous improvement

This is a flexible role and can be based from home or one of our hub offices. You'll need a flexible approach to travel, as regular site visits will be required. A full UK driving licence and access to your own vehicle for business use are essential. Our operating region includes Hampshire, Wiltshire, Somerset, Dorset, Devon, Cornwall and London.

What's in it for me

We invest in our colleagues because we know if they have a better day at work, the service our customers receive will be better. The Aster Offer is our offer to our colleagues to ensure they have a great day at work and includes things like:

• Flexible working - whilst some roles need to be carried out in a specific place at a specific time, where possible we encourage our colleagues to work to their own schedule at a location that suits them, their team and our business' needs
• A focus on colleague wellbeing - workshops, an employee assistance programme offering counselling and support, mental health training and a health cash plan
• We invest in colleagues' careers and development through our leader and colleague development frameworks
• Defined Contribution Pension and attached life assurance
• Volunteering hours available to all colleagues to enable them to give back
• Savings at cinemas, gyms, holidays, days out, various shops and eateries and lots more
• Enhanced leave
• We celebrate colleagues who go above and beyond with a range of personalised recognition initiatives

We follow a sector-wide, outcome-based framework for professionals in social housing. The Competence and Conduct Standard introduce a sector-wide, outcome-based framework for those working in social housing in England, while also requiring senior professionals who deliver social housing services to gain, or work towards, a housing management qualification.

Ready to apply?

To apply, please use information provided in the advert and role profile to let us know why you'd be good for the job. Please submit a copy of your up-to-date CV along with a supporting statement.

We create an inclusive workplace that promotes and values diversity and believe that creating an environment where everyone, from any background, can do their best work is the right thing to do.

Successful applicants will be required to complete a Basic DBS check.

All candidates will be required to verify their right to work in the UK prior to commencement of employment with the Aster Group & it's subsidiary brands.

The Company

The Company has experienced unprecedented growth over the past few years. We have a vast number of employees, and provide support to clients from all over the country.