Housing Officer - Intensive Housing Management

Organisation: Derby Homes

Hours: 37 hours a week

Contract type: Permanent

Location: City wide

Previous applicants need not reapply.

Do you enjoy working in a busy, challenging but rewarding setting? Do you believe that a home is more than bricks and mortar? Do you understand that creating a home and maintaining it can require a little help from time to time? We do!

We are looking for an enthusiastic and dedicated individual to join our Intensive Housing Management team. The post holder will be working with a mixture of introductory and secure tenants and the duties include:

• General tenancy management, working with customers when we have identified needs which impact on their ability to manage their tenancy.
• Low level tenancy enforcement and intensive management of cases within a defined caseload.
• Arranging viewings and signing up new tenants when we have identified needs which impact on their ability to manage their tenancy.
• Getting involved with customer consultation.
• Making referrals to, and working with, partners and other organisations to sustain tenancies.
• Project work, which may include services around domestic abuse and housing, learning disability properties, temporary accommodation, services for young people leaving care etc.

You will maintain a high-quality customer service focus in all aspects of the role ensuring that appropriate needs assessments, risk assessments and action plans are completed and reviewed within the procedural time frames. You will be able to work on your own or as part of a team in a fast paced environment. You will have excellent negotiation skills, be organised and motivated.

This role is a combination of working from home and in the Local Housing Office so the ability to do so is paramount to the success in this role.

This post is subject to an enhanced DBS check.

Derby Homes has a national reputation for its excellent services which we know are down to our valued workforce. In return for their hard work we strive to be an employer of choice. We have a range of excellent terms and conditions, including flexible working, work life balance, local government pension scheme, employee health initiatives and green travel options.

Please use the links below to download supporting information. Before you fill in the application form please read the guidelines on filling in the application form

Remember to align your personal statement to the essential criteria in the Person Specification.

Job description

Person specification

Equality, Diversity & Inclusion

We are a fair and inclusive employer and welcome applications from people from all backgrounds. We recruit for diversity and value difference. As many of our roles can now be home-based, we are able to offer more opportunities for people who need this facility.

We are proud to be a Disability Confident Leader. If you are a disabled person, you have the choice to apply under our Guaranteed Interview Scheme so long as you demonstrate that you meet the essential requirements for the job.

We feel it is essential that we recruit a talented workforce that is as diverse as the community we work for.

Please let us know of any individual requirements or reasonable adjustments you may have during the application, interview, or onboarding process and we'll do all we can to help. We strongly believe in social understanding of disability and for us it's all about removing barriers to equality.

If you have any questions regarding this vacancy or are having difficulty applying, please contact our Recruitment Team on 01332 640844 (Relay UK - 18001 01332 640 844) or at [email protected] . https://www.derby.gov.uk/signing-service/

The closing date for this vacancy is 18th September 2024 at midnight. Any application forms received after the closing date will not be accepted.

If you have been selected for interview you will hear from us prior to the interview date. Interviews will be held 24th September 2024.