Housing Officer (Neighbourhoods)
STAR Housing
Shrewsbury, UK
Published 1 week ago
Housing officer
Full Time
Shropshire Towns and Rural (STAR) Housing are an arms-length organisation managing homes on behalf of Shropshire Council. We are committed to creating quality homes and vibrant communities by listening to our residents and delivering excellent housing services.
Location: Shropshire
Salary: up to £35,500 depending upon experience
Hours: 37 hours per week, permanent
About Us:
Shropshire Towns & Rural Housing (STAR Housing) is an Arms-Length Organisation managing around 4,100 homes in Oswestry and Bridgnorth on behalf of Shropshire Council. Our vision is to create quality homes and vibrant communities by listening to our residents.
Role Overview:
As a Housing Officer (Neighbourhoods), you will provide a high-quality, customer-focused housing management service to tenants and leaseholders. You will work closely with residents, staff, and partners to address housing needs and manage complex cases. Key responsibilities include estate management, tenancy management, anti-social behaviour investigations, and supporting vulnerable tenants.
Key Responsibilities:
Join us in making a difference in our communities by providing essential housing services and ensuring the safety and comfort of our tenants.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.
Location: Shropshire
Salary: up to £35,500 depending upon experience
Hours: 37 hours per week, permanent
About Us:
Shropshire Towns & Rural Housing (STAR Housing) is an Arms-Length Organisation managing around 4,100 homes in Oswestry and Bridgnorth on behalf of Shropshire Council. Our vision is to create quality homes and vibrant communities by listening to our residents.
Role Overview:
As a Housing Officer (Neighbourhoods), you will provide a high-quality, customer-focused housing management service to tenants and leaseholders. You will work closely with residents, staff, and partners to address housing needs and manage complex cases. Key responsibilities include estate management, tenancy management, anti-social behaviour investigations, and supporting vulnerable tenants.
Key Responsibilities:
- Serve as the main contact for tenants and residents in a designated housing area.
- Manage and mentor Housing Assistants.
- Conduct estate audits and inspections.
- Enforce tenancy agreements and manage anti-social behaviour cases.
- Collaborate with various stakeholders to improve housing services.
- In-depth knowledge of housing issues, legislation, and case law.
- Strong problem-solving, negotiation, and mediation skills.
- Ability to work independently and as part of a team.
- Commitment to continuous improvement and excellent customer service.
Join us in making a difference in our communities by providing essential housing services and ensuring the safety and comfort of our tenants.
We reserve the right to close this vacancy early if we receive sufficient applications for the role. Therefore, if you are interested, please submit your application as early as possible.