Housing Officer - North East Locality Office
City of Edinburgh Council
Edinburgh, UK
Published today
Housing officer
Full Time
Job Description
Housing Officer - Temporary Accommodation
North East Locality Office
Salary: £33,287 - £39,129
Hours: 36 per week, 52 weeks
An exciting opportunity has arisen for a Housing Officer position in The City of Edinburgh Council's Temporary Accommodation Service, within Housing and Homelessness.
Improving the quality of life of our customer is our top priority. Our Housing Officers provide a range of housing management services, information, assessment and advice services to our tenants, homeless people and other customers, including residents, neighbours of our homes and people seeking housing advice. The role also includes the co-ordination of other housing and support services to support our customers and ensure the effective delivery of housing services and services for homeless people.
You will fulfil the Council's duties by working to legislative and good practice requirements and in collaboration with many other statutory services and partner organisations. The role requires you to display resilience daily and the ability to take ownership and responsibility of applicable tasks, keeping up to date with current legislation and legislative changes.
You will put your customers first, respect and understand their concerns and needs when delivering services to them and inspire confidence and respect in your customers for you and the service you work for. You will be sensitive and responsive to the needs of all your customers, many of whom may experience significant challenges in their lives.
This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
Find out more about our commitment to equalities https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
Follow us on X at @edincounciljobs
To find out more about the essential and desirable requirements for the role click apply
View Housing Officer job description
Responsibilities
Experience:
THE CITY OF EDINBURGH COUNCIL
About Us:
Are you keen to shape the future of Scotland's capital city? The City of Edinburgh Council is looking for dedicated and enthusiastic individuals to work with us and deliver key services across our capital city. We're the second largest local authority in Scotland with a workforce of over 19,000 who all play a crucial role in maintaining and supporting vital services to over 500,000 residents. We offer an incredible variety of career opportunities across a broad range of sectors. Join us and you'll find a role where you can make a difference and grow your career.
Our Culture:
Our Behaviours, respect, integrity, and flexibility guide everything that we do, and we strive to make sure all colleagues feel valued and have a sense of belonging in the workplace. We want to make sure that we bring people into our roles who demonstrate Our Behaviours and are dedicated and committed to our purpose of serving our community. We are focused on delivering excellent customer service to meet citizens needs and make the city a better place.
You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council.
Equality, Diversity and Inclusion:
We recognise the benefits that diverse perspectives, experiences and backgrounds bring to our organisation, and we're committed to employing a workforce that represents the population of the city we serve. We particularly encourage applicants from under-represented groups including women, LGBT+ people, racially minoritised groups, people with disabilities and people who are neurodivergent.
As part of our commitment to inclusive recruitment, we're delighted to announce that we have extended our guaranteed interview scheme to include all applicants who are or have been care experienced, and who meet the essential criteria for the post. This extends our current arrangements of being a Disability Confident Employer, that guarantee an interview to applicants who meet the criteria for the post and who declare a disability.
Happy to talk flexible working.
Colleague Support and Wellbeing
As outlined in our People Strategy 2024-27, we aim to nurture a healthy workforce where we can all thrive. We offer regular events, initiatives and learning opportunities covering a range of different health and wellbeing topics.
We're committed to supporting employees to achieve a healthy work life balance. There are several policies in place to support this ranging from flexible work options to career breaks. Our full suite of employment policies can be found here.
We have a range of support options available including access to counselling, a mental health support service, an occupational health service, speak up supporters and a colleague listening service.
Reasonable Adjustments:
We're committed to providing an inclusive and accessible experience at work for all our colleagues and we'll work hard to ensure that we meet the changing needs of colleagues throughout their time with us. We're also geared up to support all candidates who may require reasonable adjustments during the recruitment process. Candidates invited for interview, should let the hiring manager know what they need, and they will do everything they can to accommodate your request.
Housing Officer - Temporary Accommodation
North East Locality Office
Salary: £33,287 - £39,129
Hours: 36 per week, 52 weeks
An exciting opportunity has arisen for a Housing Officer position in The City of Edinburgh Council's Temporary Accommodation Service, within Housing and Homelessness.
Improving the quality of life of our customer is our top priority. Our Housing Officers provide a range of housing management services, information, assessment and advice services to our tenants, homeless people and other customers, including residents, neighbours of our homes and people seeking housing advice. The role also includes the co-ordination of other housing and support services to support our customers and ensure the effective delivery of housing services and services for homeless people.
You will fulfil the Council's duties by working to legislative and good practice requirements and in collaboration with many other statutory services and partner organisations. The role requires you to display resilience daily and the ability to take ownership and responsibility of applicable tasks, keeping up to date with current legislation and legislative changes.
You will put your customers first, respect and understand their concerns and needs when delivering services to them and inspire confidence and respect in your customers for you and the service you work for. You will be sensitive and responsive to the needs of all your customers, many of whom may experience significant challenges in their lives.
This post is regulated work with children and/or protected adults under the Protection of Vulnerable Groups (Scotland) Act 2007. The preferred candidate will be required to join the PVG Scheme or undergo a PVG Scheme update check. Where an individual has spent a continuous period of 3 months or more out with the UK in the last 5 years, an Overseas Criminal Record Check will be required. You will be required to provide this check. An unconditional offer of employment and commencement in the post will be subject to the outcome of both these pre-employment checks being deemed satisfactory.
We are committed to a diverse and inclusive workforce where everyone feels valued and able to be their best. We particularly encourage applications from women for senior roles, as well as people from minority ethnic backgrounds, people with disabilities or neurodivergent people, care experienced people, carers and LGBT+ people across all levels of the organisation, all of whom are currently underrepresented. All applicants will be considered fairly based on skills and experience. Disabled and care-experienced applicants who meet the minimum job criteria will be guaranteed an interview.
Find out more about our commitment to equalities https://www.edinburgh.gov.uk/work-us/inclusive-edinburgh/4
As part of our goal to improve organisational culture and create a great place to work together for the people of Edinburgh, we want to make sure we're recruiting the best people. We're interested not only in your skills and experience but also in your approach to work. Therefore, part of our interview process will be an assessment of how you would bring Our Behaviours of Respect, Integrity and Flexibility into your ways of working.
You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council
Our salary range typically reflects the initial starting salary and annually increases until it reaches the top of the range.
Happy to talk flexible working.
Follow us on X at @edincounciljobs
To find out more about the essential and desirable requirements for the role click apply
View Housing Officer job description
Responsibilities
Experience:
- Skills in verbal, written and other communication in the context of services to customers and partnership working.
- Personal organisation and analytical skills in the context of solving complex problems and prioritising competing demands.
- Up to date knowledge of housing and related responsibilities of the Council and the services available for your customers in meeting these responsibilities.
- Ability to build strong and effective relationships with a wide range of other services, professionals, voluntary and private sector organisations and businesses to ensure that customers have access to the help and support to improve their quality of life.
- Ability to communicate effectively in a range of different circumstances with other customers, internal and external services, support agencies, elected members and other professionals.
- Make decision on a daily basis in your area of responsibility in line with legislation and regulatory framework.
- Up to date knowledge of Homelessness legislation relating to Private Rented Sector.
- Up to date knowledge of advice and support available to support people to remain in their current home - preventing homelessness.
- Up to date knowledge of the Housing Options available to people who are homeless or threatened with homelessness.
- Up to date knowledge of welfare benefits/ welfare reform including the roll out of Universal Credit.
- Understanding of homelessness and housing legislation.
- Knowledge and understanding of the support available for people experiencing difficulties with debt/arrears and access to employment.
- Ability to work on own initiate and without direct supervision.
- Excellent written and oral communication skills.
- Ability to deal sensitively with conflict and difficult situations.
- Excellent and demonstrable IT skills specifically MS Excel and Word.
- Ability to identify customers who have complex issues and to build positive relationships.
- Ability to organise and manage own workload in a dynamic environment where priorities can change quickly.
- Takes personal responsibility for delivering an excellent service to meet the needs of internal and external customers.
- Committed to working with team and partners to achieve common goals and ensure performance at highest levels.
- Takes personal responsibility for own actions, sets high standards for personal performance and shows determination to meet goals.
- Ability to analyse and make recommendations on a variety of issues to contribute to homelessness prevention.
- Ability to assess the suitability of housing solutions to ensure they are sustainable and meet the needs of the customer.
- Must have, or have ability to work towards, SVQ Level 3 in Social Services and Healthcare or equivalent in a related discipline.
- Demonstrated and significant experience in a related environment will be considered in place of the above qualification.
- Membership of the Chartered Institute Housing (Desirable)
- PVG Scheme membership (vulnerable adults)
THE CITY OF EDINBURGH COUNCIL
About Us:
Are you keen to shape the future of Scotland's capital city? The City of Edinburgh Council is looking for dedicated and enthusiastic individuals to work with us and deliver key services across our capital city. We're the second largest local authority in Scotland with a workforce of over 19,000 who all play a crucial role in maintaining and supporting vital services to over 500,000 residents. We offer an incredible variety of career opportunities across a broad range of sectors. Join us and you'll find a role where you can make a difference and grow your career.
Our Culture:
Our Behaviours, respect, integrity, and flexibility guide everything that we do, and we strive to make sure all colleagues feel valued and have a sense of belonging in the workplace. We want to make sure that we bring people into our roles who demonstrate Our Behaviours and are dedicated and committed to our purpose of serving our community. We are focused on delivering excellent customer service to meet citizens needs and make the city a better place.
You can find out more on Our Behaviours web page Our Behaviours - The City of Edinburgh Council.
Equality, Diversity and Inclusion:
We recognise the benefits that diverse perspectives, experiences and backgrounds bring to our organisation, and we're committed to employing a workforce that represents the population of the city we serve. We particularly encourage applicants from under-represented groups including women, LGBT+ people, racially minoritised groups, people with disabilities and people who are neurodivergent.
As part of our commitment to inclusive recruitment, we're delighted to announce that we have extended our guaranteed interview scheme to include all applicants who are or have been care experienced, and who meet the essential criteria for the post. This extends our current arrangements of being a Disability Confident Employer, that guarantee an interview to applicants who meet the criteria for the post and who declare a disability.
Happy to talk flexible working.
Colleague Support and Wellbeing
As outlined in our People Strategy 2024-27, we aim to nurture a healthy workforce where we can all thrive. We offer regular events, initiatives and learning opportunities covering a range of different health and wellbeing topics.
We're committed to supporting employees to achieve a healthy work life balance. There are several policies in place to support this ranging from flexible work options to career breaks. Our full suite of employment policies can be found here.
We have a range of support options available including access to counselling, a mental health support service, an occupational health service, speak up supporters and a colleague listening service.
Reasonable Adjustments:
We're committed to providing an inclusive and accessible experience at work for all our colleagues and we'll work hard to ensure that we meet the changing needs of colleagues throughout their time with us. We're also geared up to support all candidates who may require reasonable adjustments during the recruitment process. Candidates invited for interview, should let the hiring manager know what they need, and they will do everything they can to accommodate your request.