Housing Officer - Triage and Assessment (2 posts) | £31,537 - £34,434
Barnsley
Barnsley, UK
Published today
Housing officer
Full Time
Position reference:50124611, 50124612
Directorate: Public Health and Communities| Service:Resilient Communities
Salary : £31,537 - £34,434
Working Arrangements : Office hours
Hours per week : 37
Contract type: Permanent
We are happy to talk flexible working arrangements with you, please get in touch .
See our range of Employee Rewards:
Closing date :13/03/2026 a t 23:59
The successful candidate will be required to speak English to an appropriate standard.
This post requires a Basic Criminal Record Check
Prospective employees will be required to give a reasonable account of any significant periods (6 months or more in the past 3 years) of time living abroad.
When applying, please ensure you are prepared to start work with all the necessary legal documents, such as a valid visa, relevant to the type of work you will be undertaking. Please be aware that our organisation does not possess a Home Office license and, as a result, is unable to provide sponsorship for anyone seeking a visa as a skilled or temporary migrant worker.
Pensions Regulations have provisions to reduce pension payments in certain circumstances of those who return to work within local government service. If you are in receipt of a pension upon commencing employment with the authority, this may affect your pension entitlements and you should therefore seek advice from the relevant Pensions Authority.
At Barnsley Council you can start a career that makes a real difference to people's lives, helping our council and residents to be the best they can be.
We're an award-winning council and one of the biggest employers in the borough, supporting around 243,000 people. We put people at the heart of everything we do, and that includes our employees. As part of the team, we offer lots of benefits and rewards to support you to thrive and grow, like flexible working, employee discounts, support for your health and wellbeing, and opportunities for training and development to grow your career and develop your skills.
There's so much happening in our thriving borough, and now's the perfect time to join our excellent Safer Communities team as we work to make Barnsley the place of possibilities.
T he Housing Options Team is seeking a highly motivated and organised individual to join the front of house Triage Team , supporting those who are homeless or at risk of homelessness . The job requires excellent customer service , assessment, and communication skills . You will be the first point of contact for the s ervice , undertaking a range of tasks including:
The role involves working in a fast paced, demanding customer service environment dealing with customers, face to face, over the phone and via a range of digital channels . You will need to be able to use your own initiative, think on your feet and problem solve effectively . Strong communication , interpersonal and listening skills are essential as a key focus of the post will be using a range of techniques to establish the needs and risk of customers in order to prioritise service responses . To do this effectively you will need to be able to work as part of a team and with wider partners .
4 GCSEs, including English and Maths or equivalent as well as a relevant NVQ level 3 are essential qualifications for the post.
Come and join the team making a difference to people in the borough.
Please use the documents below to help support you with your application form.
Job Profile:
Vacancy Exposure Profile:
Please ensure you view the job profile for this role, as you will need to demonstrate in your application formhow you meet the required criteria.
We welcome the opportunity to have a chat about the role and are happy to address any questions you may have about flexible working arrangements, including as a result of caring responsibilities.
We're committed to creating a workplace where differences are valued and everyone truly feels able to be themselves. If you have any support needs during the recruitment process, please let us know.
CV's are not accepted for this role.
At Barnsley Council, we believe in second chances and value diversity. Our recruitment process is inclusive, and we welcome applicants with past convictions. We're committed to fairness and do not discriminate. Join us in building a future where everyone has the opportunity to thrive. #InclusiveHiring #SecondChances"
Let's stay connected, follow us on social media:
Apply now
Directorate: Public Health and Communities| Service:Resilient Communities
Salary : £31,537 - £34,434
Working Arrangements : Office hours
Hours per week : 37
Contract type: Permanent
We are happy to talk flexible working arrangements with you, please get in touch .
See our range of Employee Rewards:
Closing date :13/03/2026 a t 23:59
The successful candidate will be required to speak English to an appropriate standard.
This post requires a Basic Criminal Record Check
Prospective employees will be required to give a reasonable account of any significant periods (6 months or more in the past 3 years) of time living abroad.
When applying, please ensure you are prepared to start work with all the necessary legal documents, such as a valid visa, relevant to the type of work you will be undertaking. Please be aware that our organisation does not possess a Home Office license and, as a result, is unable to provide sponsorship for anyone seeking a visa as a skilled or temporary migrant worker.
Pensions Regulations have provisions to reduce pension payments in certain circumstances of those who return to work within local government service. If you are in receipt of a pension upon commencing employment with the authority, this may affect your pension entitlements and you should therefore seek advice from the relevant Pensions Authority.
At Barnsley Council you can start a career that makes a real difference to people's lives, helping our council and residents to be the best they can be.
We're an award-winning council and one of the biggest employers in the borough, supporting around 243,000 people. We put people at the heart of everything we do, and that includes our employees. As part of the team, we offer lots of benefits and rewards to support you to thrive and grow, like flexible working, employee discounts, support for your health and wellbeing, and opportunities for training and development to grow your career and develop your skills.
There's so much happening in our thriving borough, and now's the perfect time to join our excellent Safer Communities team as we work to make Barnsley the place of possibilities.
- We're an award-winning team and one of the biggest employers in the borough supporting around 243,000 people.
- Working at Barnsley Council means being part of a team that makes a real difference to people's lives, where you can develop the skills you need to make change happen.
- If you join the team you'll receive great pay alongside an excellent pension scheme. With flexible working we'll also support your work/life balance, helping you to adjust your hours and take time off when you need it.
- We'll help you to develop your career and grow your skills with opportunities for training and development.
- There's so much happening in our thriving borough and your talent and skills will help us make .
- Key to our success is working with our residents, partners, businesses and organisations and building these partnerships to bring about change in Barnsley.
T he Housing Options Team is seeking a highly motivated and organised individual to join the front of house Triage Team , supporting those who are homeless or at risk of homelessness . The job requires excellent customer service , assessment, and communication skills . You will be the first point of contact for the s ervice , undertaking a range of tasks including:
- Giving advice, guidance, and signposting to a range of customers .
- Setting up cases on a case management system and making initial enquires into individual's circumstances.
- Been the first point of contact for a range of customers, the public, internal and external partners.
- Working as a team to deliver an excellent customer experience, both on the phone, face to face and via email.
The role involves working in a fast paced, demanding customer service environment dealing with customers, face to face, over the phone and via a range of digital channels . You will need to be able to use your own initiative, think on your feet and problem solve effectively . Strong communication , interpersonal and listening skills are essential as a key focus of the post will be using a range of techniques to establish the needs and risk of customers in order to prioritise service responses . To do this effectively you will need to be able to work as part of a team and with wider partners .
4 GCSEs, including English and Maths or equivalent as well as a relevant NVQ level 3 are essential qualifications for the post.
Come and join the team making a difference to people in the borough.
Please use the documents below to help support you with your application form.
Job Profile:
Vacancy Exposure Profile:
Please ensure you view the job profile for this role, as you will need to demonstrate in your application formhow you meet the required criteria.
We welcome the opportunity to have a chat about the role and are happy to address any questions you may have about flexible working arrangements, including as a result of caring responsibilities.
We're committed to creating a workplace where differences are valued and everyone truly feels able to be themselves. If you have any support needs during the recruitment process, please let us know.
CV's are not accepted for this role.
At Barnsley Council, we believe in second chances and value diversity. Our recruitment process is inclusive, and we welcome applicants with past convictions. We're committed to fairness and do not discriminate. Join us in building a future where everyone has the opportunity to thrive. #InclusiveHiring #SecondChances"
Let's stay connected, follow us on social media:
Apply now