Housing Operations Manager (High Rise)
Platform Housing Group
Leicester, UK
Published 3 days ago
Housing services manager
The Vacancy
Platform Housing Group is one of the largest social housing providers in the Midlands and we are looking for experienced housing professionals to lead our Localities team.
We're looking for a confident and committed Housing Operations Manager to lead a dedicated neighbourhood team in the Leicestershire area with responsibility for two of our high-rise housing schemes in Leicester.
This is a fantastic opportunity for an experienced housing professional to take on a high-profile role, overseeing day-to-day housing operations and building strong, safe, and engaged communities for our customers.
Our customers and communities are our reason for being and this role will focus on building better neighbourhoods that people want to live in and improving tenancy sustainability, making Platform the landlord of choice.
As a Housing Operations Manager, you'll line-manage a small but high-performing team of Neighbourhood Officers and our High-Rise Team Leader and Coordinators, ensuring service excellence, case oversight, and collaborative working across multiple departments. You'll be the go-to contact, at times, for case escalation, complex tenancy matters, and key external stakeholder engagement - including police, fire services, adult social care, and compliance teams.
You'll also work closely with fellow managers to ensure our policies are up to date, legally compliant, and aligned with Platform's wider strategy and best practice.
You'll take the lead on customer complaints and enquiries from elected members, using these as opportunities to share learning and drive continuous improvement across teams.
You'll be responsible for ensuring your team operates safely and compliantly, including in areas such as Fire and Building Safety, Health & Safety, lone working, and gas safety.
Safeguarding and domestic abuse awareness will also be key, and you'll play a vital role in promoting good practice and supporting effective case management across your team.
About You
You'll bring strong housing management experience, a proactive approach to leadership, and a firm understanding of the complex needs of high-density housing environments. You'll be comfortable navigating anti-social behaviour, safeguarding concerns, domestic abuse cases, and tenancy disputes - providing guidance and accountability at all stages.
To join our team, you'll also have;
The Company
Join us and find your purpose at Platform!
Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives.
You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.
We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all.
Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.
If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.
Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.
Why Work Here?
Benefits
Great opportunities
for further development and training
Up to 28 days holiday
plus bank holidays
Workplace pension
with employer contributions of up to 12%
Company van and
uniform
Depending on role
Flexible working arrangements
with remote working widely available
iPad and mobile
phone
Depending on role
Our Values
People Matter
We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships.
Own It
We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do.
One Team
We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen.
Be Brave
We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.
Platform Housing Group is one of the largest social housing providers in the Midlands and we are looking for experienced housing professionals to lead our Localities team.
We're looking for a confident and committed Housing Operations Manager to lead a dedicated neighbourhood team in the Leicestershire area with responsibility for two of our high-rise housing schemes in Leicester.
This is a fantastic opportunity for an experienced housing professional to take on a high-profile role, overseeing day-to-day housing operations and building strong, safe, and engaged communities for our customers.
Our customers and communities are our reason for being and this role will focus on building better neighbourhoods that people want to live in and improving tenancy sustainability, making Platform the landlord of choice.
As a Housing Operations Manager, you'll line-manage a small but high-performing team of Neighbourhood Officers and our High-Rise Team Leader and Coordinators, ensuring service excellence, case oversight, and collaborative working across multiple departments. You'll be the go-to contact, at times, for case escalation, complex tenancy matters, and key external stakeholder engagement - including police, fire services, adult social care, and compliance teams.
You'll also work closely with fellow managers to ensure our policies are up to date, legally compliant, and aligned with Platform's wider strategy and best practice.
You'll take the lead on customer complaints and enquiries from elected members, using these as opportunities to share learning and drive continuous improvement across teams.
You'll be responsible for ensuring your team operates safely and compliantly, including in areas such as Fire and Building Safety, Health & Safety, lone working, and gas safety.
Safeguarding and domestic abuse awareness will also be key, and you'll play a vital role in promoting good practice and supporting effective case management across your team.
About You
You'll bring strong housing management experience, a proactive approach to leadership, and a firm understanding of the complex needs of high-density housing environments. You'll be comfortable navigating anti-social behaviour, safeguarding concerns, domestic abuse cases, and tenancy disputes - providing guidance and accountability at all stages.
To join our team, you'll also have;
- Proven leadership experience in a housing or neighbourhood services role
- A confident decision-maker with the ability to manage sensitive, high-risk or urgent tenancy cases
- Strong knowledge of tenancy and housing law, and up-to-date working practice
- Excellent collaboration and influencing skills, with experience working across functions and with external partners
- A commitment to delivering inclusive and customer-focused services
- Experience supporting and developing frontline teams through effective coaching, support, and performance management
The Company
Join us and find your purpose at Platform!
Working with us is more than just a job, you will be joining an amazing organisation that values you and your contribution, and where you can truly make a difference and change people's lives.
You will join the largest social housing association in the Midlands. We're much more than just houses; we build homes, strong communities, and make a real and positive difference to the lives of our customers.
We recognise the unique and individual needs of people, so if you are interested in this role but would like to explore a different way of working to the standard Monday to Friday, 9-5 approach, then please highlight this on your application or discuss it with us at the interview stage. After all, we want to attract the best people to work for us and we know that one size does not fit all.
Platform is a great place to work, we offer lots of opportunities for you to get involved, share ideas and shape what we do - from networking groups through to fun community and social events. This is an exciting time to join us, that will provide you with real exposure to the wider dynamics of a truly modern housing association that will play a major part in delivering our 5-year corporate strategy.
If we receive a high number of applications, this vacancy may expire prior to the closing date. Please apply early to avoid disappointment.
Platform Housing Group are committed to building a healthy, vibrant and inclusive organisation that treats people with respect and creates opportunities for all.
Why Work Here?
Benefits
Great opportunities
for further development and training
Up to 28 days holiday
plus bank holidays
Workplace pension
with employer contributions of up to 12%
Company van and
uniform
Depending on role
Flexible working arrangements
with remote working widely available
iPad and mobile
phone
Depending on role
Our Values
People Matter
We put colleagues and customers at the heart of all we do. Valuing difference, we are free to challenge each other and are open and honest in our relationships.
Own It
We say what we'll do and then we do it. We listen, understand and are empowered to make decisions. We look for our own ways to learn and adapt and focus on what we can do.
One Team
We are connected, collaborative and in it together. We want everyone to reach their potential and be the best they can be. We actively support each other to make this happen.
Be Brave
We are curious and courageous. We look for better ways to do things, are comfortable trying them and learn quickly. We are not afraid to stand out from the rest and celebrate our successes.