Housing Operations Manager - South
Anchor Hanover
London, UK
Published 1 week ago
Housing services manager
- Operations Manager - Rented Housing
- Location: Home based, with regular travel across Essex, East and South East London and Kent.
- Salary: £63,989 per annum
- Contract: 37.5 hours per week, full-time, permanent
- Interview Date: Assessment and Interview Day - 7th August 2025 at the Heals Building in London.
We're looking for a driven and people-focused Housing Operations Manager to help us lead our rented housing services across East and South London -someone who can balance performance with purpose, and who's ready to make a real difference every day.
About the Role
Reporting to the Regional Head of Housing Services, you'll be accountable for the operational performance, compliance, and service delivery of a diverse portfolio of housing schemes. Managing a significant budget (circa £8m) and a multi-disciplinary, geographically dispersed team, you'll drive high performance across all key business areas: resident experience, health and safety, occupancy, arrears management, team development, and stakeholder engagement.
Key Responsibilities:
- Leading housing operations across the region and ensuring services meet all legal, regulatory, and policy requirements
- Building and developing a high-performing, engaged team-motivating them through change and supporting continuous improvement
- Acting as a local lead for resident engagement and wellbeing, and handling more complex or sensitive issues when they arise
- Using a balanced scorecard approach to monitor KPIs including occupancy, arrears, compliance, resident satisfaction, and budget control
- Working closely with other teams to ensure maintenance, safety and safeguarding responsibilities are met
- Helping to deliver our strategic plan for rented housing at the local level
- Collaborating with local authorities, commissioners, and other external partners to improve and expand our service offer
You're an experienced operations leader with a track record of delivering results in a resident or customer-facing setting. You understand what it means to lead services that truly matter to people and are confident managing risk, change, and complexity in a regulated environment.
Essential Skills and Experience:
- Experience managing large or complex housing or care operations, ideally with knowledge of services for older people.
- Proven ability to lead, motivate and develop geographically dispersed teams in fast-paced or change environments.
- Strong understanding of tenancy management, arrears, ASB, safeguarding, and compliance.
- Financial acumen and experience managing significant budgets.
- Skilled in handling complex resident and stakeholder issues with diplomacy and accountability.
- Excellent communication, problem-solving, and decision-making abilities.
- Experience working with external stakeholders including local authorities and service commissioners.
- Educated to degree level or equivalent, or QBE with substantial relevant experience.
- A full UK driving licence and ability to travel across your district are essential.
HO
Anchor - a great place to work
Anchor is England's largest not-for-profit providers of care and housing for older people. Our heartfelt ambition is to transform housing and care so everyone can have a home where they love living in later life.
We're not-for-profit which means every penny we make or save is invested in the people who live with us, the places they live and the people who work here. That means a better standard of care and customer service, better wages, more investment in training and development and improved facilities.
Our values
Every one of us can make a difference to our residents and play a part in shaping homes and services around their needs.
Our Anchor values of being Accountable, Respectful, Courageous and Honest apply to us all, whether you manage colleagues as part of your role or not.
Displaying our values can influence those around us to do the same. We can all be leaders at Anchor and should all be driven by the same customer ethos. Our Anchor Leadership Framework helps align these values with the skills and behaviours we demonstrate.
A rewarding environment
From health and happiness to finance and your career, we'll give you all the support you need.
Health & happiness
- Gym, fitness and wellbeing discounts
- Mental health support
- Flexible working options
- Access to online GP appointments
- Pension plan - contribute between 4% and 8% and we'll match it or better
- Quick and easy pension transfer service
- Savings and financial advice, loans, free life assurance
- Discounts on shopping, holidays, phones, technology and more
- Ongoing personal and professional development programme
- Leadership Pathways online learning resources
- Career progression and promotion opportunities
Celebrating diversity, celebrating you
Anchor is proud to be an equal opportunity employer. We aim to celebrate diversity and inclusion in all that we do, as we know that the more diverse our colleagues are, the better care and support we can give to our residents and each other.
We are proud to have an LGBT+ group for our residents, and also Disability, LGBT+ and race and ethnicity colleague networks. These work to celebrate diversity, address concerns, review policy and practice and empower their members. We also have an Inclusive Ambassador network to allow all colleagues to be part of promoting diversity and to be an ally to others.
We are a Gold Standard Inclusive Employer, a Stonewall Diversity Champion, Menopause Friendly and a signatory to the Care Leaver Covenant, HouseProud Pledge and Age Friendly Employer Pledge schemes.