Housing Options Officer
Trafford Council
Sale, UK
Published 2 days ago
Housing / Neighbourhood management
Full time
Housing Options Officer
Location - Sale Waterside, Sale, Manchester, M33 7ZF & hybrid working
Salary range - £31,067 - £32,654
Trafford council is a Living Wage Employer.
Working Pattern - Monday to Friday
Working hours - 36.25 hours per week
We will offer flexibility where we can - if you are interested in a role, please speak to the recruiting manager about what flexibility they might consider.
Many of our colleagues can work from home for one or more days a week and/or they flex the hours they work. We call this SMART working, and it gives you the option to flex your days and hours so you can fit your work around your life and life around your work.
Contract type - Fixed Term
Contract end date - 31st March 2026 to cover a secondment
About the Role
We currently have an exciting vacancy within the Housing Options Team based in Sale. In the role of a Housing Options Officer you will contribute towards the efficient and effective management of the Housing Options Service through various channels including the promotion and maintenance of excellent standards of customer service based on service provision. You will deal with enquiries that assist customers with individual queries, prevention of homelessness and make decisions around homelessness.
About you
We are looking for someone with 1/2 years' experience working in a similar environment delivering homelessness prevention and housing related support services. You must have up to date knowledge and experience of the Homeless Reduction Act and associated legislation relevant to addressing homeless prevention and managing homelessness, with proven experience of working within a multi-functional team and with partners and key stakeholders. We also want people with experience of successfully meeting individual set targets in a high-pressured environment that delivers lean and efficient services whilst delivering high levels of performance. The role requires conducting interviews with customers, face to face or by telephone to ensure solutions are offered in the best interest of the customer in accordance with policy, best practice and relevant legislation. Knowledge of Trafford's Allocations Policy and Choice Based Lettings systems would also be beneficial.
About us
Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford's huge potential.
Our vision: Trafford - where all our residents, businesses and communities thrive.
Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer.
Additional Information
Please note the advert may close early if we receive a high number of applications so, please do not delay in submitting your application.
You will have flexibility in terms of hybrid working at home and in the office.
Contact Details
For an informal discussion, or to find out more about the role, please email Alison Dann, Housing Options Team Leader
Her contact details are Alison.dann@trafford.gov.uk.
About the benefits
You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.
To learn more about Trafford as a place to work visit and to view more about our awards and benefits please visit: Trafford - Benefits | www.inploi.com (greater.jobs)
OTHER RELEVANT INFORMATION
Greater Manchester Continuous Service Commitment - greater.jobs | www.inploi.com
For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor and we won't be able to support with your work visa.
Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants. To find out more, please click here: Recruitment & Employment Privacy Notice (trafford.gov.uk)
Location - Sale Waterside, Sale, Manchester, M33 7ZF & hybrid working
Salary range - £31,067 - £32,654
Trafford council is a Living Wage Employer.
Working Pattern - Monday to Friday
Working hours - 36.25 hours per week
We will offer flexibility where we can - if you are interested in a role, please speak to the recruiting manager about what flexibility they might consider.
Many of our colleagues can work from home for one or more days a week and/or they flex the hours they work. We call this SMART working, and it gives you the option to flex your days and hours so you can fit your work around your life and life around your work.
Contract type - Fixed Term
Contract end date - 31st March 2026 to cover a secondment
About the Role
We currently have an exciting vacancy within the Housing Options Team based in Sale. In the role of a Housing Options Officer you will contribute towards the efficient and effective management of the Housing Options Service through various channels including the promotion and maintenance of excellent standards of customer service based on service provision. You will deal with enquiries that assist customers with individual queries, prevention of homelessness and make decisions around homelessness.
About you
We are looking for someone with 1/2 years' experience working in a similar environment delivering homelessness prevention and housing related support services. You must have up to date knowledge and experience of the Homeless Reduction Act and associated legislation relevant to addressing homeless prevention and managing homelessness, with proven experience of working within a multi-functional team and with partners and key stakeholders. We also want people with experience of successfully meeting individual set targets in a high-pressured environment that delivers lean and efficient services whilst delivering high levels of performance. The role requires conducting interviews with customers, face to face or by telephone to ensure solutions are offered in the best interest of the customer in accordance with policy, best practice and relevant legislation. Knowledge of Trafford's Allocations Policy and Choice Based Lettings systems would also be beneficial.
About us
Trafford Council and its partners in the public, private and third sectors have a Vision which sees us working together to close inequality gaps and maximise Trafford's huge potential.
Our vision: Trafford - where all our residents, businesses and communities thrive.
Trafford is a lively, prosperous place to put down roots and build a career. The council and Trafford schools employ around 8,000 people, who are central to making the area great. In return for their commitment, the council offers its employees development opportunities, as well as a fair and flexible workplace. The council is a Living Wage Employer.
Additional Information
Please note the advert may close early if we receive a high number of applications so, please do not delay in submitting your application.
You will have flexibility in terms of hybrid working at home and in the office.
Contact Details
For an informal discussion, or to find out more about the role, please email Alison Dann, Housing Options Team Leader
Her contact details are Alison.dann@trafford.gov.uk.
About the benefits
You will be welcomed into a friendly environment where your personal and professional development will be encouraged. You will have the opportunity to work and grow in a people-centered and values-based organisation that promotes a positive permission culture. Your opinions matter so you will have the opportunity to shape how we do things here at Trafford.
To learn more about Trafford as a place to work visit and to view more about our awards and benefits please visit: Trafford - Benefits | www.inploi.com (greater.jobs)
OTHER RELEVANT INFORMATION
Greater Manchester Continuous Service Commitment - greater.jobs | www.inploi.com
For this opportunity, you must be able to prove you have the right to work in the UK - if in doubt please visit the following link Employers' right to work checklist - GOV.UK (www.gov.uk). Please note we are not a licensed sponsor and we won't be able to support with your work visa.
Privacy Notice - The Council needs to hold and process information about employees, workers and other individuals as appropriate, for various reasons. With the General Data Protection Regulations coming into force we have in place a new privacy notice for staff, contractors, volunteers, trainees, those on work experience and job applicants. To find out more, please click here: Recruitment & Employment Privacy Notice (trafford.gov.uk)