Housing Options Officer
North Yorkshire County Council
Harrogate, UK
Published 1 week ago
Housing / Neighbourhood management
Salary: £34,434 to £38,220 per annum pro rata
Grade: I
Contract: Permanent, job share
Hours: 18.5 hours per week
Location: Harrogate, North Yorkshire
We are seeking an enthusiastic and committed individual to support the delivery of the Council's Housing Options Service based in the Harrogate locality.
The role:
You will provide a full housing options advice and homeless service to those clients who are in housing need, fulfilling the Councils statutory duties under the homeless legislation, issuing decision letters, and arranging temporary accommodation. You will be responsible for preventing homelessness wherever possible and provide a high standard of customer care to customers with the overall view to help find realistic and sustainable housing solutions for any household that the authority owes duties towards.
What you will bring:
This is a very challenging role that requires someone who is resilient, has empathy and patience to deal with clients in difficult situations. You must be flexible, comfortable working in a busy customer focused environment and have excellent IT skills. The role requires good communication skills and the ability to work on your own initiative and as part of a team. Knowledge and understanding of the role of the Housing Options Service and relevant legislation is desirable along with a general understanding of housing issues and previous experience in the housing sector.
The role is 18.5 hours per week days to be agreed, however, you will be required to participate in our out of hours service including weekends to respond to homelessness emergencies throughout the Harrogate locality, including incidents in temporary accommodation, to which you will be paid additionally.
You will be based in Harrogate, however you will be required to travel across the Harrogate locality to carry out home visits as required and to travel to other offices within North Yorkshire to attend meetings and training.
Key documents
Job description.pdf
Total rewards brochure
Key dates
Closing date: 24th August 2025
Interview date: TBC
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions, we therefore welcome applications from individuals of all backgrounds.
North Yorkshire Council are committed to the health and safety of our employees and of others including the general public. It has a responsibility to ensure employees who hold a position that is deemed to be safety critical as it requires the performance of duties which are directly related to the safe operation or security of a facility, piece of equipment or vehicle, handling of chemicals or work at height or in confined spaces and which, if not performed properly, could result in a serious safety risk or environmental hazard to employees, a facility or the general public , do not attend work whilst under the influence of drugs or alcohol. Individuals offered employment with North Yorkshire Council will be subject to the Workplace Substance Misuse policy. For safety critical roles as detailed above, random alcohol and drug testing may take place during the course of employment.
It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk.
We are committed to the inclusion, safeguarding and promoting the welfare of adults at risk*
Apply now
Grade: I
Contract: Permanent, job share
Hours: 18.5 hours per week
Location: Harrogate, North Yorkshire
We are seeking an enthusiastic and committed individual to support the delivery of the Council's Housing Options Service based in the Harrogate locality.
The role:
You will provide a full housing options advice and homeless service to those clients who are in housing need, fulfilling the Councils statutory duties under the homeless legislation, issuing decision letters, and arranging temporary accommodation. You will be responsible for preventing homelessness wherever possible and provide a high standard of customer care to customers with the overall view to help find realistic and sustainable housing solutions for any household that the authority owes duties towards.
What you will bring:
This is a very challenging role that requires someone who is resilient, has empathy and patience to deal with clients in difficult situations. You must be flexible, comfortable working in a busy customer focused environment and have excellent IT skills. The role requires good communication skills and the ability to work on your own initiative and as part of a team. Knowledge and understanding of the role of the Housing Options Service and relevant legislation is desirable along with a general understanding of housing issues and previous experience in the housing sector.
The role is 18.5 hours per week days to be agreed, however, you will be required to participate in our out of hours service including weekends to respond to homelessness emergencies throughout the Harrogate locality, including incidents in temporary accommodation, to which you will be paid additionally.
You will be based in Harrogate, however you will be required to travel across the Harrogate locality to carry out home visits as required and to travel to other offices within North Yorkshire to attend meetings and training.
Key documents
Job description.pdf
Total rewards brochure
Key dates
Closing date: 24th August 2025
Interview date: TBC
NYC are committed to directly recruiting staff and will not accept applications nor services from agency suppliers in respect of our vacancies.
We are committed to meeting the needs of our diverse community and aim to have a workforce reflecting this diversity. We are also committed to safeguarding and promoting the welfare of children, young people and adults. We expect all staff and volunteers to share this commitment.
North Yorkshire Councils' purpose is to deliver services and facilities to the diverse residents and visitors of North Yorkshire. To ensure we deliver inclusive services we strive to have a diverse workforce where everybody can be themselves by respecting differences and embedding equality of opportunity. We celebrate diversity and recognise each other's contributions, we therefore welcome applications from individuals of all backgrounds.
North Yorkshire Council are committed to the health and safety of our employees and of others including the general public. It has a responsibility to ensure employees who hold a position that is deemed to be safety critical as it requires the performance of duties which are directly related to the safe operation or security of a facility, piece of equipment or vehicle, handling of chemicals or work at height or in confined spaces and which, if not performed properly, could result in a serious safety risk or environmental hazard to employees, a facility or the general public , do not attend work whilst under the influence of drugs or alcohol. Individuals offered employment with North Yorkshire Council will be subject to the Workplace Substance Misuse policy. For safety critical roles as detailed above, random alcohol and drug testing may take place during the course of employment.
It is a criminal offence for people who are barred from working in Regulated Activity (under the Safeguarding and Vulnerable Groups Act 2006) to apply for roles that require them to work unsupervised with adults at risk.
We are committed to the inclusion, safeguarding and promoting the welfare of adults at risk*
Apply now