Housing Options Officer
BDHT / Bromsgrove District Housing Trust
Bromsgrove, UK
Published today
Full Time
The Vacancy
Permanent - 37 hours per week
Closing Date: Tuesday 10th March 2026 @ 9am
Interview Date: Wednesday 25th March 2026
We have an opportunity for a Housing Options Officer to become part of a unique and important customer facing team within our Housing Options service.
The Role
As part of delivering the homeless contract on behalf of Bromsgrove District Council you will be required to help prevent homelessness and will provide a comprehensive housing advice and homelessness service to our customers including the assessment of need and subsequent allocation.
The Housing Options service is an ever changing service that evolves to the needs of the customers and the business so you will need to have an open minded approach and a 'can do', energetic attitude.
Our customers are diverse and can be vulnerable, the role can be very challenging so you will need to have a flexible, caring, understanding and positive approach.
About You
To be successful, you will need to have experience of working within a customer based environment that acknowledges and understands vulnerabilities.
With experience of working in social housing customer facing teams, preferably within a housing options environment, you will have the ability to adapt your communication style to suit individual needs.
An understanding of Homeless legislation to include investigating homeless applications, along with knowledge / experience of welfare benefits would be preferable.
The jobholder is required to hold a current valid driving licence and access to an appropriately insured vehicle.
This post requires that the job holder is subject to a DBS check at an Enhanced level.
What we can offer in return:
The Company
BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.
BDHT is a people based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too.
We believe in our people, and actively support them based upon three core themes: 'Look after yourself', 'Look after your colleagues' and 'Look after the business'.
We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day.
Our Values
Listening
Fair
Honest
Respect
Integrity
Transparent
Inclusive
Our Benefits
Permanent - 37 hours per week
Closing Date: Tuesday 10th March 2026 @ 9am
Interview Date: Wednesday 25th March 2026
We have an opportunity for a Housing Options Officer to become part of a unique and important customer facing team within our Housing Options service.
The Role
As part of delivering the homeless contract on behalf of Bromsgrove District Council you will be required to help prevent homelessness and will provide a comprehensive housing advice and homelessness service to our customers including the assessment of need and subsequent allocation.
The Housing Options service is an ever changing service that evolves to the needs of the customers and the business so you will need to have an open minded approach and a 'can do', energetic attitude.
Our customers are diverse and can be vulnerable, the role can be very challenging so you will need to have a flexible, caring, understanding and positive approach.
About You
To be successful, you will need to have experience of working within a customer based environment that acknowledges and understands vulnerabilities.
With experience of working in social housing customer facing teams, preferably within a housing options environment, you will have the ability to adapt your communication style to suit individual needs.
An understanding of Homeless legislation to include investigating homeless applications, along with knowledge / experience of welfare benefits would be preferable.
The jobholder is required to hold a current valid driving licence and access to an appropriately insured vehicle.
This post requires that the job holder is subject to a DBS check at an Enhanced level.
What we can offer in return:
- 32 days annual leave plus bank holidays
- Holiday purchase scheme -buy up to an additional 5 days holiday per year
- Holiday buy back scheme - bdht will buy up to 10 days holiday back from staff
- Team budget every year to enjoy an afternoon out as a team
- Electric vehicle leasing scheme through Octopus Energy
- Pension scheme - defined contributions pension administered by the Social Housing Pension Scheme (SHPS)
- Life insurance is available to members of the pension scheme
- Employee Assistance Programme
- Mental Health First Aiders
- Healthcare Cash Back Scheme - Healthshield
- Retail discounts scheme
- Long Service Awards (given at 1 year, 5 years and in increments of 5 years following this)
- Reimbursement for professional subscription fees
- Corporate Sponsorship opportunities
- Reimbursement for HRT pre-paid certificates
- Reimbursement for annual flu jab
- Free parking and refreshments
- Monthly staff compliments raffle
- Wellbeing calendar of events throughout the year
The Company
BDHT employs 170 people and is dedicated to providing excellent services to our customers by having excellent staff. We are very much a learning organisation. We have a major commitment to identifying transferable skills within our employees and creating opportunities for individuals to grow.
BDHT is a people based organisation and our people are actively encouraged to 'bring their whole selves to work'. The things that are important to you become important to us too.
We believe in our people, and actively support them based upon three core themes: 'Look after yourself', 'Look after your colleagues' and 'Look after the business'.
We are a great employer who pays fairly and has excellent terms and conditions. But above all we absolutely recognise that good performance is linked to happy staff, so we actively encourage fun and expect that it is part of the normal working day.
Our Values
Listening
Fair
Honest
Respect
Integrity
Transparent
Inclusive
Our Benefits