About The Role
Role: Housing Options Officer
Location: Civic Centre, Leyland
Contract: Full time (36.25 hours per week) / Permanent
Salary: £34,434 - £37,280
Closing Date: 31 May 2026
As a Housing Options Officer, you will be the first point of contact for people in urgent need of housing advice and support. This role will play a vital part in reducing homelessness, focusing on early intervention and supporting individuals and families to achieve sustainable housing solutions .Every day, you'll make decisions that change lives-whether that's negotiating with landlords, finding emergency accommodation, or guiding someone through the housing application process.
What you'll be getting up to
About Us
At South Ribble Council, our mission is to provide a first-class service and improve the quality of life for our communities. Our staff are our greatest resource in helping us achieve this. They're at the heart of everything we do and are crucial to the delivery of excellent services.
Working Together
We share a number of our services with Chorley Council. This allows for improved resilience across both councils and provides numerous benefits to our operations. Whilst some staff and back-end processes are shared between the Councils, both Councils still retain sovereignty and have separate strategies and corporate plans.
Additional information
Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date.
Equal Opportunities
We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices.
We're committed to making our recruitment practices barrier-free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the "Contact Us" page on our website.
If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.
Role: Housing Options Officer
Location: Civic Centre, Leyland
Contract: Full time (36.25 hours per week) / Permanent
Salary: £34,434 - £37,280
Closing Date: 31 May 2026
As a Housing Options Officer, you will be the first point of contact for people in urgent need of housing advice and support. This role will play a vital part in reducing homelessness, focusing on early intervention and supporting individuals and families to achieve sustainable housing solutions .Every day, you'll make decisions that change lives-whether that's negotiating with landlords, finding emergency accommodation, or guiding someone through the housing application process.
What you'll be getting up to
- Providing high-quality housing advice and assessments to customers who are homeless or at risk of homelessness
- Making robust housing decisions
- Participating in a weekly duty assessment rota, with a requirement to work from the office for a minimum of three full days per week.
- Managing a complex and varied caseload
- Keeping accurate and detailed case notes, ensuring all decisions comply with housing legislation and statutory guidance
- Supporting colleagues to meet service demands
- Customer focused team player who thrives in a fast paced environment
- Resilient and adaptable to changing priorities and customer needs
- Confident communicator, able to engage effectively with customers, colleagues and partner agencies
- Professional, empathetic and solution focused
- Uses robust, evidence based enquiries to make confident, lawful housing decisions
- Someone with a genuine interest in housing and homelessness looking to build a career in the sector.
- This role may require some travel around our boroughs. A valid driving licence or equivalent mobility is required.
- Successful applicants will be subject to a DBS check (applied and paid for by the Council).
- 25 days annual leave plus bank holidays (and Christmas shutdown)
- Hybrid/agile working from day one
- Local Government pension
- Healthcare Cash Plan for cash back on health treatments
- Cashback website access for savings on brands you love
- Volunteering days
- Free parking
About Us
At South Ribble Council, our mission is to provide a first-class service and improve the quality of life for our communities. Our staff are our greatest resource in helping us achieve this. They're at the heart of everything we do and are crucial to the delivery of excellent services.
Working Together
We share a number of our services with Chorley Council. This allows for improved resilience across both councils and provides numerous benefits to our operations. Whilst some staff and back-end processes are shared between the Councils, both Councils still retain sovereignty and have separate strategies and corporate plans.
Additional information
Applicants are advised to apply early. We reserve the right to close a vacancy prior to the closing date.
Equal Opportunities
We believe that everyone has the right to be treated with dignity and respect. We are committed to the elimination of unfair and unlawful discrimination and prejudice in all our policies, procedures, and practices.
We're committed to making our recruitment practices barrier-free and accessible to everyone. This includes making adjustments for disabled people, neurodiverse people or people with long-term health conditions. If you would like us to do anything differently during the recruitment process, please contact us via the "Contact Us" page on our website.
If you are disabled or your last employer was the armed forces, and you meet all the essential criteria of a post, you will be guaranteed an interview.