Housing Options Team Leader

Are you passionate about helping people?

Are you able to lead a team, helping them to achieve success in the field of homelessness prevention?

Welwyn Hatfield Borough Council is investing in homelessness services and is looking for someone to lead the expanding team of Housing Options. You will be one of two Housing Options Team Leaders for the Housing Options team and a member of the Housing Needs management team with operational responsibility for both the day-to-day service and the out-of-hours homelessness service.

You will be in a key role, working with the Housing Options Manager to develop the service in a way which promotes and prioritises the prevention of homelessness whilst also ensuring that there are resources in place for the relief of homelessness when prevention is not possible.

With line management responsibilities for up to eight officers, you will ensure consistency in decision-making whilst also providing advice and guidance to help develop and strengthen team members’ own decision-making skills.

You will be responsible for maintaining and updating the key homelessness prevention pathways, working with partners and colleagues to ensure the Council has the necessary housing options for successful, sustainable outcomes.

As the primary point of contact for colleagues and partners in the day-to-day operation of the service, you will enable the swift resolution of cases that require a quick response and help colleagues without specialist knowledge.

You will demonstrate your ability to deal with emotionally challenging cases in difficult situations, dealing with cases that require escalation from members of the Housing Options team and identifying outcomes in complex cases.

We are looking for someone with:

• An interest in providing high-quality public services to the local community
• Experience of working in housing options and homelessness, making detailed homelessness decisions and providing detailed housing advice
• The ability to negotiate with others and find solutions to complicated situations
• High levels of ability working with IT systems and confidence in using Microsoft software
• Excellent communication and interpersonal skills
• The ability to manage the effective operation of Welwyn Hatfield Borough Council’s Housing Options service

Contract: 1 x permanent role (PO1769), 1 x 12-month fixed-term role (PO1615).

Hours: 37 hours per week (hybrid working).

Salary: Starting at £40,689 per annum with potential progression to £43,690 per annum on achieving the designated skills and experience.

Our Values

Our values are important to us, and we’re looking for someone who can live our values and help embed them into the services we deliver. Our values are Collaborative, Open, Responsible and Excellent.

If you are passionate about helping people and assisting those in housing need, and if you also thrive under pressure and enjoy team working, we want to hear from you.

For further information and to apply, please visit our website via the Apply button.

Closing date: 6 July 2025.

Assessment date: 14 July 2025.

Interview date: 18 July 2025.