Job Description
Job Title: Housing Strategy Officer
Salary: £45,624 - £52,038 per annum
Grade: F
Contract Type: Permanent
Working Hours: 37 hours per week
About the Department
Thurrock Council's Housing Service is committed to delivering high-quality, accessible, and customer-focused housing solutions. We ensure compliance with regulatory consumer standards while continuously improving service delivery and resident satisfaction.
About the Role
As a Housing Strategy Officer, you will:
We're looking for someone who has:
Benefits of Working with Us
At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:
Closing Date (Redeployment Only): 23rd April 2026
Closing Date (Internal & External): 4th May 2026
Interview Date: 20th May 2026
Additional Information
If you have any questions about the role or interview process, please contact:
Robyn Riseborough - Housing Strategy Manager
RRiseborough@thurrock.gov.uk
To view the Job Profile and Person Specification, please follow the link below:
Download Job Profile (PDF Document)
About Us
Why Thurrock?
Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.
Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.
This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.
Our location
Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.
We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.
Thurrock is just half an hour journey away from the centre of London by train and well connected by road.
Staff benefits
We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.
Further information can be found here Employment benefits | Working for the council | Thurrock Council
Equality, Diversity & Inclusion
Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.
We serve a diverse community where people are different yet equal. Diversity underpins everything we do.
For further information about Thurrock Council please visit our website: Thurrock Council
Job Title: Housing Strategy Officer
Salary: £45,624 - £52,038 per annum
Grade: F
Contract Type: Permanent
Working Hours: 37 hours per week
About the Department
Thurrock Council's Housing Service is committed to delivering high-quality, accessible, and customer-focused housing solutions. We ensure compliance with regulatory consumer standards while continuously improving service delivery and resident satisfaction.
About the Role
As a Housing Strategy Officer, you will:
- Ensure compliance with regulatory consumer standards through robust quality assurance and service improvement initiatives.
- Use performance analysis, best practices, and benchmarking data to identify and implement service improvements.
- Develop and implement mechanisms for resident feedback to improve service accessibility and responsiveness.
- Assist in the investigation of complaints, ensuring that lessons learned are integrated and best practices consistently applied.
- Monitor and support the delivery of service plans, improvement strategies, audit recommendations, and inspection findings.
- Support housing teams in achieving their objectives and maintaining business continuity plans.
- Produce reports, briefings, and bulletins for a range of audiences.
- Maintain an in-depth understanding of all Housing service operations to drive ongoing service improvement initiatives.
We're looking for someone who has:
- Experience in housing strategy, service improvement, and regulatory compliance.
- Strong analytical skills to interpret performance data, identify trends, and inform decision-making.
- Excellent communication and stakeholder engagement skills to work effectively with residents, teams, and external partners.
- Knowledge of housing regulations, consumer standards, and best practices in service delivery.
- Ability to manage multiple priorities, implement action plans, and monitor service performance.
Benefits of Working with Us
At Thurrock Council, we value our employees and offer a comprehensive benefits package, including:
- Generous annual leave entitlement
- Local Government Pension Scheme
- Flexible and hybrid working opportunities (where applicable)
- Ongoing training and professional development
- Employee assistance programme and wellbeing support
- Staff discounts and local offers
- A supportive and inclusive working environment
Closing Date (Redeployment Only): 23rd April 2026
Closing Date (Internal & External): 4th May 2026
Interview Date: 20th May 2026
Additional Information
If you have any questions about the role or interview process, please contact:
Robyn Riseborough - Housing Strategy Manager
RRiseborough@thurrock.gov.uk
To view the Job Profile and Person Specification, please follow the link below:
Download Job Profile (PDF Document)
About Us
Why Thurrock?
Working at Thurrock Council gives you the opportunity to join an organisation that is changing at pace, one where you can make a real difference to the lives of the people we serve.
Thurrock Council is moving towards a new community leadership approach which involves linking with local partners and communities as we shape our improvement for the years ahead.
This is an exciting time to join us, to shape the future success of our changing organisation and to have a positive influence on our borough.
Our location
Thurrock is located on the north bank of the river Thames. Our urban centres are a vibrant mix of established towns and new young communities, with a diverse and growing population of around 160,000 residents.
We are an emerging cultural and arts centre, home to the production centre for the Royal Opera House and the National Skills Academy for Creative and Cultural Skills. We have excellent retail and leisure opportunities, including Lakeside Shopping Centre, country parks, forests, and marshes.
Thurrock is just half an hour journey away from the centre of London by train and well connected by road.
Staff benefits
We offer lots of staff benefits, including a generous annual leave entitlement and hybrid working. We champion flexible working and job share applications are welcome.
Further information can be found here Employment benefits | Working for the council | Thurrock Council
Equality, Diversity & Inclusion
Thurrock Council is committed to equal opportunities. As a Disability Confident Employer, disabled people will be offered an interview where they meet all essential criteria on the person specification.
We serve a diverse community where people are different yet equal. Diversity underpins everything we do.
For further information about Thurrock Council please visit our website: Thurrock Council