Housing Support Assistant

The ExtraCare Charitable Trust are recruiting for a Housing Support Assistant based at Stoke Gifford Retirement Village.

This is an opportunity for a Housing Support Assistant to join our friendly teamand support the Village's commitment in delivering ExtraCare's mission of "better lives for older people".

If you come with a housing background or have provided information, advice, guidance to vulnerable people as well as effective administrative skills, we would like to hear from you.

Role Details

• Role: Housing Support Assistant
• Hours: 20 hours per week
  • 4 week rota to include alternate weekends
  • Must be flexible
• Salary: £13.71 per hour (£14,297 pa pro rata £26,806pa FTE)
• Location: Stoke Gifford Retirement Village, Edward Parker Road, Bristol, BS16 1YG

ExtraCare does not participate in the current "UK Visa Sponsorship" scheme.

What will you do as our Housing Support Assistant?

• Showing potential residents around the apartments.
• Helping to settle in residents to their new home.
• Responding to tenancy or lease issues that may arise.
• Ensure that residents' wellbeing is monitored daily.
• Ensure that residents thrive within a retirement setting.
• You will regular carry out resident visits and be involved in community meetings.
• Work collaboratively with other teams to ensure resident needs are met.

Our ideal Housing Support Assistant: -

• Previous experience of working in ideally a housing related or support services providing advice & guidance and excellent customer service.
• Must be computer literate.
• Empathetic, friendly, and able to build relationships with residents who will have varying needs.
• Solution focussed with a creative outlook to resolve issues, able to work under pressure calmly and prioritise your work.

Benefits include: -

• 33 Days Annual Leave (FTE) Pro Rata for Part Time
• Enhanced Maternity & Paternity allowance
• Enhanced employer pension contribution
• Eligible for Blue Light Card discounts
• Attendance Reward
• Free Life Insurance
• Buy And Sell Holiday
• Cycle2work Scheme
• Employee Assistance Program
• Free Use of Onsite Gym

ExtraCare strives to create a workplace that fully reflects society. We want our staff to feel empowered to bring their full, authentic selves to work and be part of a safe and supportive community.

Do not miss out! Click 'apply' now to make a difference to the lives of older people as our Housing Support Assistant.

Next steps

• Closing Date: 18th December 2025
• CVs will be reviewed on an ongoing basis followed by a telephone screening call
• Interview Dates: ongoing

ExtraCare is committed to making our recruitment practices as fair and inclusive as possible for all including making reasonable adjustments to support candidates throughout the recruitment process.

ExtraCare reserve the right to close this job advertisement early.