Sanctuary manages rented and shared ownership homes and supports community initiatives for thousands of customers across England. Our staff help make a real difference to the quality of people's lives.
Housing Support Officer
Basildon based with a balance of home and office working
£27,880 per year (pro rata)
37.5 hours per week
Temporary position up to 31st March 2026
We have a great opportunity to join our team in the role of Housing Support Officer. The Housing 360 team is looking to recruit for the role of Housing Support Officer (HSO) in the South East - We manage a variety of compliance tasks across the country and are comprised of around 20 staff. You will cover properties in Essex and the South East of England. The role is largely lone working with opportunities to spend time with other members of the team and access to a support network. This is an exciting time to join the team as you will be helping to shape the team's processes by looking at the way we work in a new light. During your working day you will be visiting multiple properties, including houses and flats, within your geographical area. You will be Inspecting flat front doors and communal fire doors for the purpose of fire safety and completing Health and Safety inspections in our properties; adding signage where necessary and reporting concerns/repairs. You are provided with a work van and the necessary equipment to report your inspections. Full training will be provided.
The role of Housing Support Officer will include:
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
Closing Date: 31 July 2025
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - housing.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.
Housing Support Officer
Basildon based with a balance of home and office working
£27,880 per year (pro rata)
37.5 hours per week
Temporary position up to 31st March 2026
We have a great opportunity to join our team in the role of Housing Support Officer. The Housing 360 team is looking to recruit for the role of Housing Support Officer (HSO) in the South East - We manage a variety of compliance tasks across the country and are comprised of around 20 staff. You will cover properties in Essex and the South East of England. The role is largely lone working with opportunities to spend time with other members of the team and access to a support network. This is an exciting time to join the team as you will be helping to shape the team's processes by looking at the way we work in a new light. During your working day you will be visiting multiple properties, including houses and flats, within your geographical area. You will be Inspecting flat front doors and communal fire doors for the purpose of fire safety and completing Health and Safety inspections in our properties; adding signage where necessary and reporting concerns/repairs. You are provided with a work van and the necessary equipment to report your inspections. Full training will be provided.
The role of Housing Support Officer will include:
- Completing property inspections
- Completing health and safety compliance checks
- Updating resident information forms
- Regular contact with customers within their properties or while in the community, escalating any concerns to the local Housing team
- Extensive travel throughout the geographical area covered
- Previous experience within either customer service or property inspection
- Self motivated with attention to detail and the ability to work alone or as part of a team
- Knowledge of compliance and health and safety
- Great organisational skills and ability to manage and prioritise your own diary
- Clear communication skills
- Ability to complete tasks within set deadlines
- Competent using mobile technology to complete worksheets
- Travel is a requirement of the role, therefore a full valid driving licence is essential
We are a not-for-profit housing association, and own and manage around 125,000 homes. We foster a diverse and inclusive culture, and nurture and reward talent. Our customers are at the heart of all we do, and colleagues help make a real difference to people's lives.
Our Benefits
As part of our commitment to making Sanctuary a great place to work, where your wellbeing is of genuine importance, we have developed an attractive employment package. The package recognises your contribution, supports your physical, mental and financial health and gives you the flexibility to tailor your employee benefits by offering:
- 25 days annual leave (pro rata)
- A pension scheme with employer contributions from Sanctuary
- Life Assurance
- Employee Advice Service including counselling
- Cycle to Work scheme
- Voluntary health plans
- Employee discounts
- Wellbeing support and tools
- Employee recognition scheme
- Employee Networks, with a shared interest in inclusion, and who provide invaluable support to colleagues
- £27,880 per annum (pro rata)
Closing Date: 31 July 2025
If you're unsure about any details, have questions about the role or want to discuss a need for adjustments, our fantastic talent team will be happy to help you - housing.recruitment@sanctuary.co.uk
We reserve the right depending on application numbers to close or extend the closing dates for positions; we would therefore recommend an early application.
View more detail about what it's like to work for our organisation, and what we offer on our Sanctuary careers pages at - www.sanctuary.co.uk/join-our-team
Inclusion is one of our core values. Our goal is to be a diverse, inclusive organisation where our people thrive and meet our customers' needs with fairness and empathy. We know having a range of ideas and opinions makes a difference. We encourage and welcome applications from people from diverse backgrounds to support this mission. We will make adjustments throughout your application process, in line with Sanctuary's commitment to our Disability Confident employer status.
Building Equality and Diversity
Sanctuary Group encourages and welcomes applications from people from diverse backgrounds to support our commitment to offering an inclusive environment for our employees and customers.
We work closely with the Home Office in order to prevent illegal working.
A basic Disclosure and Barring Service check will be necessary in the event of a successful application which we will pay for.
Sanctuary Housing Services Limited is a subsidiary of Sanctuary Housing Association, an exempt charity.