Housing Support Officer (College Road)

Housing Support Officer - 35 hours per week on a rota

Here at North Wales Housing, we make a difference to people's lives every day. If you're committed to helping us achieve this, we'll make sure we make a positive difference to your life too. Let's work together to build on 50 years of providing quality homes across North Wales, investing into communities and supporting those facing homelessness.

Our team of around 230 individuals mean a lot to us, too. We're proud to say that we're a Gold Standard Investors in People employer, testament to our desire to care for our colleagues. Our People Strategy focuses on creating an environment where our people are proud to work at a place they want to be, supported to achieve their potential, give their best, and feel valued for their contribution.

The Role - Housing Support Officer

College Road, Bangor is a scheme consisting of 3 self-contained flats providing support and accommodation to 3 people who have lived a chaotic life and have extensive needs. You will create support plans based on individual needs whilst helping them to find somewhere more permanent to live.

You'll support people with their housing needs and life skills in a person-centred, trauma informed way and contribute to the safe running of the hostel. This will involve:

• Supporting service users with mental health and wellbeing, by encouraging healthy activities and lifestyles, and signposting to services
• Assisting with claims for housing and associated benefits to support residents' financial stability
• Organising and managing a range of engaging activities to promote social inclusion
• Playing a hands-on role in responding to incidents, completing safety checks and ensuring properties are maintained
• Maintaining accurate service user records and files
• Performing regular security and fire safety checks

The Package

• Permanent contract
• Salary of £25,107 per annum
• Minimum of 25 days annual leave plus bank holidays (pro rata)
• Benefits platform with savings on groceries, high-street shopping, new tech, holidays etc.
• Further studies support and career development opportunities
• Annual leave and cycle to work scheme
• Employee health assistance scheme
• Enhanced maternity and paternity pay
• Generous contributory pension scheme

Our Requirements - Housing Support Officer

• To be able to speak Welsh to at least a level 3.
• Experience working in a client centred environment such as housing, care or similar (e.g., supporting individuals in reporting maintenance issues, making healthcare appointments, pursuing hobbies, securing training and employment, etc.) for individuals suffering or recovering from mental illness.
• Experience of supporting people to make benefit claims.
• Good verbal and written communication skills
• Hard working, with a positive 'can do attitude'.
• At least have basic IT skills, with knowledge of Microsoft Word, Excel, and Outlook

At North Wales Housing we are committed to safeguarding and promoting the welfare of service users. You must be willing for an enhanced DBS disclosure to be undertaken by our organisation.

North Wales Housing is an equal opportunities organisation who particularly welcome applications from candidates from diverse backgrounds. All Black, Asian and ethnic minority candidates, as well as disabled applicants who meet our essential criteria will be guaranteed an interview.

How to Apply

North Wales Housing website -

All applications for the Housing Support Officer role are to be submitted online, and strictly no agency calls or agency CV submissions. Please complete the application form via the Apply button.

We will not accept CVs without a completed application form.